You know you're in trouble when the unofficial slogan is "The grass is not always greener on the other side". - CRA ICON Employee Review

2.0
Nov 10, 2014
Recommend
CEO approval
Business outlook

Pros

-Onsite parking. -Great networking opportunities due to the constant staff influx/efflux. -Some staff are genuine hard workers.

Cons

-Lack of vision from management who don't listen to their staff but instead waste time on arbitrary 'emotional intelligence' meetings. -Far too many studies/sites per CRA. Expect studies to be constantly reshuffled too. -Payment system is extremely flawed. Expect to wait months before invoices get paid. -Sites often will get frustrated with you from the get go due site payment issues and the fact that you're probably the fourth CRA they've seen in a year. -CTMS is a dinosaur. -Metrics, metrics, metrics! This company only cares about increasing days onsite so their sponsors keep on doing business with them. CRAs therefore will have their FTE spread over as many studies as possible to keep their sponsor's costs down. -Promotions are given to undeserving workers (sometimes). -Pay is below industry standard.

Explore other reviews about ICON

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture. Really nice management

Cons

It's hard to move up in the career ladder from within.

3.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits and remote work.

Cons

Management. Also most days it felt like I was just another number.

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