Independence in managing caseload, but it's overwhelming - Care Coordinator ICL Employee Review

2.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

A good amount of independence in managing your own caseload

Cons

Caseload is heavy and overwhelming A lot of documentation and data entry Emotionally draining depending on the cases

Explore other reviews about ICL

5.0
Mar 7, 2026
Recommend
CEO approval
Business outlook

Pros

Engaged colleagues, great culture, accessible leadership

Cons

My role requires me to be in person

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ICL Response
3mo
Thank you for taking the time to share your feedback. We're glad to hear your positive experience with ICL, and we appreciate everything you contribute to the team. We will share your feedback with leadership.
1.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers who work across the programs really care

Cons

Senior leadership is short-sighted and only cares about maintaining their salaries and retaining staff who comply and agree with everything they say. Black employees are often shunned and not considered for upper management roles.

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