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      HCTec

      Engaged employer

      HCTec reviews

      CSD Analyst - Clinical Service Desk Analyst HCTec Employee Review

      1.0
      Dec 2, 2025
      Clinical service desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote role Fairly friendly co-workers and managers Opportunity to get certified as an Epic analyst after x number of years Chances for growth within the company.

      Cons

      Pay is very unreasonable not the same as the market rate. Micromanaging and been made to do so much outside of your defined skillset. Always hiring new people because of low retention rate. Not enough training before been thrown to the wild. Very low benefits (health insurance & retirements)

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      5.0
      Apr 3, 2026
      It support analyst i |technical managed services
      Recommend
      CEO approval
      Business outlook

      Pros

      Great co-workers Lots of help resources if needed Leadership will bat for you when it comes to clients

      Cons

      Upward movement is slow, but opportunities are consistent Pay could be better

      4.0
      Jan 14, 2026
      Service desk analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great to help you get Service Desk Experience. Everyday feels different.

      Cons

      Do not get all the access that a service desk technician would get, and is hard to move up to another technical position within the company as there are 150 SD analysts.

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