Pros
There were moments when people actually wanted to improve things. Paycheck showed up on time.
Cons
The culture is stuck in amber basically - ideas come in, and then they get slowly strangled by people who've always done things one way. I watched the same process play out three times: someone proposes something better, it gets studied to death by committees that have no stake in whether it works, and then it dies quietly while the same broken processes chung along. People talk about innovation but they're actually terrified of it, like they're protecting turf they carved out years ago. There's this weird thing where credit gets monopolized by senior people while junior staff does the actual work, which sounds like every company but here it felt intentional, like a closed system designed to keep things exactly as they are. Everyone's just... tired. Not busy-tired, but soul-tired, the kind where you realize nobody actually wants to fix anything would mean admitting the old way was wrong.