Beware: Toxic workplace culture. - Customer Support Specialist GoShare Employee Review

2.0
Mar 19, 2021
Recommend
CEO approval
Business outlook

Pros

Team is full of incredible people who work hard within the confines of their abilities. Customer service manager and director are kind and compassionate leaders. Department execs do their best to keep everyone in good spirits, despite the climate and culture surrounding them.

Cons

-NOT A STARTUP. This is a young company led up by those who conduct business in a very “traditional” manner. (Ie: micromanagement, hawkish c-level, no distinct culture) - CEO is acting HR. -Nepotism: family of CEO holds 2 of 5 executive positions. -Low hourly wages for the amount of work saddled onto the Customer Support Role. -Lack of distinct culture. -Zero upward mobility within the company. -Absence of accountability from the top down. -Departments are siloed. No collaboration. - No internal support for employees. who deserve way more for from leadership. -Promotions only offered to those who will bend at the knee and fall in line. - No core values, KPIs, Standards of Performance, or team building of any kind. -Complicit and complacent upper management.

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GoShare Response
4y
Not surprised at all that this person left a negative review full of false statements. We trust our employees to work from home and do their work diligently and on time. After about a year of poor performance reviews, multiple attempts to correct the bad behavior and several warnings for violating company guidelines this person was terminated. First, on a weekly basis you were not available during the hours you were scheduled to be working. Your teammates reported back to us on a weekly basis that you would disappear for 30-60 minutes while you were being paid to work (not including scheduled breaks). One of your main responsibilities was customer service via online chat. You had the lowest customer feedback score on the team every month while completing the lowest number of chats. You mention that we have no KPIs. In fact we shared our KPIs with you and the team regularly and your numbers were the lowest on the team. We did our best to train you and correct your bad habits but you were not coachable and unemployable. Good luck finding another job. Feel free to list us as a reference.

Explore other reviews about GoShare

5.0
Nov 21, 2025
Anonymous employee
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Pros

GoShare offers an exciting, fast-paced environment where you’re trusted to lead, contribute, and make a real impact. The culture is collaborative and supportive, even across a remote team. You gain valuable experience in logistics technology, marketplace operations, and cross-functional teamwork. Leadership is transparent, ideas are welcomed, and the work is meaningful, with clear, tangible results that make you feel proud of what you do.

Cons

The biggest challenge at GoShare is the pace. The company moves quickly, priorities shift often, and you need to be adaptable and comfortable with change. The workload can be demanding at times, and you’re expected to juggle multiple responsibilities at once. For someone who prefers a slow or highly structured environment, the constant momentum and evolving needs may feel overwhelming. However, for those who thrive in growth-oriented settings, these challenges can also be motivating.

1.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

None that I could see

Cons

Terrible driver relations. I have emailed several times with no one responding. I try to except projects and each time it tells me "project already taken by another driver." Fine right? Only problem is the contracted company will txt me directly and manually assign me the project. Either they have their favorites or their is an issue with them on the assigning side. I signed up for a different company with a similar app and oddly enough I don't have any issues

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