Questionable values - Program Manager Glyph Language Services Employee Review

First, we want to thank you for taking the time to write this review. We particularly appreciate the value you see in your former colleagues. You’re right! Glyph is so proud, and we feel so fortunate to be a team of such excellent people. Moreover, feedback is a gift. We need to reflect upon feedback and continuously work on ways to improve the operations of the company. For example, when it comes to lack of documentation, we recognize the deficiency and over the last year we have taken initiatives and made concerted investments to improve this concern via a program of documenting standard operating procedures (“the SOP Project”, groundwork for eventual ISO certification). All members of Glyph staff, including you, will have participated in the SOP Project, an all-hands effort. With respect to the other matters of Glyph culture you mention, we genuinely take them to heart. The one thing we don’t agree about on any level is your startling assertion that Glyph deals dishonestly. That is simply untrue. We understand you to be referring to a proposal you made to avoid repaying a prorated portion of a retention bonus upon resigning before the fulfillment of its term. We cannot help that you are dissatisfied with the outcome of that discussion but there was never an agreement other than the one you and Glyph originally signed. Apart from that, we are indeed sorry that you didn’t have a great experience during your time at Glyph; however, we thank you sincerely for your good work and we very much wish you well in your future.