It’s such a shame!! - Substance Misuse/Recovery Worker Forward (UK) Employee Review

3.0
Aug 20, 2025
Recommend
CEO approval
Business outlook

Pros

Supporting clients, the role is meaningful and fulfilling Amazing, dedicated colleagues Very supportive of disabled staff members

Cons

The pay, not competitive with other local social care roles, it has a direct impact on low recruitment rates and high staff turnover as staff cannot afford to live on the low wage, many staff are forced to move on to higher paying jobs to keep up with the ever rising cost of living. High case loads due to short staffing, staff are stretched over their capacity trying to accommodate a large amount of clients into their diary to meet engagement targets. We simply do not have enough staff hours to cover the amount of appointments needed to manage such large caseloads.

Explore other reviews about Forward (UK)

5.0
Sep 2, 2022
Recommend
CEO approval
Business outlook

Pros

Being treated with respect by all who work for Forward has made the journey amazing. You are and feel that you are making a difference to so many lives!

Cons

None that I can think of

1
avatar
Forward (UK) Response
3y
Thanks for leaving us a review, its great to hear your experience with us has been positive. We value all feedback so will see what we can do to take your advice forward. The work you do really does make a difference to people's lives, it's great to know you recognize that!
1.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Frontline teams are full of wonderful people who care and go above and beyond.

Cons

The senior executive and leadership teams are all under qualified for their jobs. Most have been at the organisation for a long time so have been promoted during phases of growth. Very little skill amongst them.

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