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Firstsource Solutions

Engaged employer

Disgusting Company Culture - Customer Service Representative Firstsource Solutions Employee Review

1.0
Jul 30, 2020
Recommend
CEO approval
Business outlook

Pros

There are not any pros.

Cons

Poor pay. Lackadaisical HR Dept. , "Quality" Management Department is terrible. Training is half-hazard. Overall, First Source is only good for people who are in between jobs and would like to make a quick paycheck. Oh, benefits are terrible as well.

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Firstsource Solutions Response
5y
Thank you for sharing your thoughts. We are disappointed to hear that your experience didn’t match our intent of having a great work environment. We take pride in the fact that the vast majority of our employees enjoy long and fulfilling careers with us, and that we offer a compensation and benefit package that is competitive in the industry. Our HR, quality and training departments strive hard to provide the best support possible to our customer service representatives. We also encourage employees to share feedback in all stages of their employment with us so that we can improve the employee experience. Nonetheless, we take your feedback sincerely, and will do our best to improve.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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