If you are trying to become an Agent, do not apply for this position. - Operational Support Technician Federal Bureau of Investigation (FBI) Employee Review
- 1.0Sept 5, 2023Operational Support TechnicianFormer EmployeeLos Angeles, CA
Pros
You could potentially be placed in a very rewarding division/violation (I.E. Crimes Against Children or Healthcare fraud). Get SOME experience with the Federal justice system.
Cons
The OST position is a dead-end. It is a remedial job that does not give enough experience to career change to a more significant position in the Bureau (even though it was marketed as a way to promote/grow). You will spend more than half your working hours doing nothing. There were many highly-skilled and motivated people that could've become great Agents or Analysts, but departed due to being stuck in the OST position, mostly caused by administrative issues, executive issues, ridiculous policies, and "business practices". Here is the extent of your "formal duties" as an OST: 1) Mail clerk. (You receive the FedEx mail and give it to other people.) 2) Visitor escort. (You stand there awkwardly while someone fixes the building, and you're not even armed so they could really just do what they wanted anyway). 3) File Maintenance. (You put files in a cabinet somewhere maybe like twice a week.) 4) General administrative support. (You ask people to correctly put in their hours worked in WebTa every two weeks.) The position should be eliminated completely.
5
Other Employee Reviews
- 5.0Nov 17, 2023Special AgentCurrent Employee, more than 10 yearsBaltimore, MD
Pros
flexibility to have work and home life balance
Cons
Everyone hates law enforcement right now.
- 5.0Dec 5, 2023Personnel Security SpecialistCurrent Employee
Pros
Wide range of job positions Ability to change roles if you get burnt out Sense of accomplishment in even the smallest roles
Cons
No remote options Not good training opportunities for non-agents