1. Helpful (4)

    "Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Decent pay, commissions, good colleagues, free lunches, destination rates, nice properties, fun to meet people from all over the world.

    Cons

    Management is aloof, incompetent and distant. Very much an us and them culture. HR is confrontational and bumbling. Most "managers" are actually interns still in college who are under contract and run departments with zero work experience. Employees are very disposable, very high turnaround , very high burnout. Your hours are routinely cut due to managers getting a bonus for coming in under budget for work hours . Meaning you lose money. You will be dealing with complaints of angry , rude and insulting "budget" guests CONSTANTLY during your 8 hour shift and held directly accountable to resolve their issues however reasonable or unreasonable. This place is a meat grinder for workers. Internal theft is rampant and you WILL have confrontations with the homeless who frequently wander the property. You also will be asked to complete several different tasks relating to housekeeping, luggage transportation and parking cars regardless of your job title .

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  1. "Would recommend to anyone - great company and great people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    benefits, travel perks are great, culture, friendly employees, open door policy with HR, very big on diversity and inclusion, like to promote from within the company. I hope to work for this company again in the future.

    Cons

    You'll have a few disgruntled co-workers along the way whose positive experience with the company ends sour and they'll leave a nasty review on Glassdoor or indeed. Take the negative reviews with a grain of salt. Only con was the pay could've been slightly better however the culture/benefits/colleagues made up for it.

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  2. "Great money"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Bartender 

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Money is great, location is easily accessible

    Cons

    Management is inconsistent, they need to help their team more

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