Good, but degraded, esp under new leadership - Customer Success Docusign Employee Review

3.0
Feb 10, 2023
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent pay and benefits, fully-remote (for now), smart and motivated people to work with.

Cons

Since top leadership changed in 2022, the company culture has degraded significantly. What was once a thoughtful, transparent, empathetic, and mission-oriented leadership culture is now unapologetically blunt, clumsy and, above all, tone-deaf. Major negative changes are unilaterally implemented with poor communication and general lack of employee input (stark contrast with previous leadership). The new CEO constantly reminds us that we are not a great company (literally) while offering little else in terms of mission or empathy to inspire us. He is supremely tone deaf on employee relations, and worse, the Chief People Officer is no better in that regard. They seem to be convinced that a deliberate departure from past culture and a period of tough love will benefit the company, apparently ignoring how much we prospered and were happy (and had enviable Glassdoor ratings as a result) under that past culture. On comp and benefits, it seems that the company used to benchmark itself against a more elite peer group in the past. Under the new leadership, suggestions and questions about comp and benefits are met with vague references to peer group standards and averages that are apparently beneath where this company should be (or at least was) benchmarked.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
6d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All