Discover is a good place to use as a stepping stone if needing employement but keep looking. - Customer Service (Account Manager) Discover Employee Review

3.0
Feb 11, 2011
Recommend
CEO approval
Business outlook

Pros

Flexible, great benefits, fair pay and compensation, easy to be hired, laid back atmosphere, diverse

Cons

New Albany call center is just that. You mainly have a choice of customer service, where you will have to cross sell protection products, or collections. Rarely is a position available in better-rated phone based departments like security or national recovery and mostly go to desperate employees (or newly hired wife of HR recruiter). Dress code is pretty laid back and varies by department. Customer service may dress down Monday, Tuesday, Friday, and weekends with Wednesday and Thursday only as reward. New hires may be shocked to see most current employees don't look like they tried very hard when dressing for work that morning. Last but not least, if you have prior call center experience you will be famiilar with AHT, AUX, FCR, etc. but Discover is king for holding you to every possible metric a report can be generated for. In fact, I can't be sure there is not a review being done on how many breaths you take during the workday.

Explore other reviews about Discover

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

See reviews by: Helpful|Rating|Date|All