Merrill is okay... - Anonymous employee Datasite Employee Review

3.0
Jul 6, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great co-workers, really good benefits (compared to others in the area).

Cons

Difficult to advance. The only way to advance is to be buddies with the hiring manager, which leads to horribly unqualified people being put into positions that they cannot handle (mainly management). Merrill "prides" itself on hiring within, but it's completely untrue. Recently there was a large lay-off (100+ people) and 2 job positions were opened under a different division. Instead of hiring perfectly qualified individuals, that applied for the positions, the manager filled both from outside the company. Office politics are the worst, so much drama and gossip from all levels. Way too much middle-management, leading to micro-managing of employees. My former manager sat on Facebook and shopped online all day, and took credit for the hard work that the rest of the team did. The new CEO has been selling off pieces of the core business for 2+ years....not sure what Merrill is anymore.

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5.0
Jan 21, 2026
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CEO approval
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Pros

I like the people here and the office is nice.

Cons

No wellness stipend is offered.

2.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

-Coworkers are great. -Training is good. -Customers are usually ok to work with.

Cons

Summary: As a PSS, you'll be expected to support several different products, many of which you will not touch often. It's difficult to be an expert covering so many products and features. They change and update features often, which is both good and bad for customers, but also makes it much more difficult for PSS. You handle really sensitive information (M&A), but are expected to assist multiple customers at once - this is a huge risk. Additional cons: -They implemented a AI agent and then fired several great employees, then increased the rest of the staffs expected workload. -They change ways of working often. -The knowledge base is often out of date. -There's almost always a backlog, but the clients work can be "urgent" - making some clients upset on wait time.

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