Staff Retention - Customer Service Representative Confero Employee Review

4.0
Jul 15, 2024
Recommend
CEO approval
Business outlook

Pros

There have been a lot of improvements in the last year with systems. They are trying hard to make the office atmosphere more relaxed and professional. All staff members get on quite well. Regular training updates so you are never figuring anything out on your own.

Cons

Shift patterns can range from 7am up to 9pm. Shifts are not set. If you are not used to speaking to rude customers on the odd occasion, be prepared. It can be intense.

Explore other reviews about Confero

3.0
Oct 9, 2019
Recommend
CEO approval
Business outlook

Pros

-bonus, lunches, recognition -community service -types of projects -float hours, pto

Cons

-MICROMANAGING -Communciation between CSM and scheduler -PAYMENT schedule

4.0
Sep 28, 2025
Recommend
CEO approval
Business outlook

Pros

Nice location and working atmosphere

Cons

None at the moment that I can think of

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