Pros
Work from home Pays better than most work from home
Cons
The worst place I have ever worked. They act like they are nice and trying to help you but they break you down mentally and make you feel incompetent. There is no work life balance as you can be given a completely different shift the next month. Like they don't expect you to plan anything else with your life, just accept any shift given. Also when it comes to dealing with customers they have policies which can change overnight. You are expected to always check these policies when dealing with each and every customer cause they don't give you notice of the change and doing anything different can lead to termination. The worst is if the customer gives you a bad survey for following the policy, that survey stays and they find a way to blame you without taking any responsibilityfor the policy that definitelyupset customers. Everyone of your call is recorded and monitored. It's a good place to start up but don't make the mistake of staying long cause there is no job security. The toxic environment and employee turn over rate is the reason they always do mass recruitment