So Far So Good... - Technical Support Advisor Concentrix Employee Review

4.0
Jul 26, 2016
Recommend
CEO approval
Business outlook

Pros

-Work from home -Provide Work Computer -Decent training -Supportive Management -Decent cost health insurance IF you're single and young -Pay on time -Overtime available -Decent management support in my experience

Cons

-Very little leeway for absences but that is understandable -The non-disclosure agreement is a bit ridiculous since they don't tell you that you are not allowed to tell ANYONE who you are contracted out to until AFTER you begin training -The pay is low and not a living wage. Sorry but I know what these companies can afford. The reason Concentrix has these contracts is because they're offering a lower wage to their contracted employees instead of what the employees make through the companies themselves. That's wrong, but I need the job. -Benefits are expensive unless you get cheapest plan and are young with no family. Family benefits are ridiculously expensive. -Would be nice if more overtime was allow. Only allowing an employee 20 hours of OT a week sucks because it makes us work more than one job and actually allows us less time to focus on development for Concentrix. -Before you release an update to the programs provided PLEASE make sure they're not buggy to the point where they're constantly crashing

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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