Understaffed and micromanaged - Customer Service Representative Capsule Employee Review

1.0
Jul 16, 2024
Recommend
CEO approval
Business outlook

Pros

Work from home with no camera required

Cons

Frequent firings Too much slack Devs have no responsibility to fix issues Massive micromanaging

Explore other reviews about Capsule

5.0
Mar 6, 2026
Recommend
CEO approval
Business outlook

Pros

Make a huge impact, recognition, visibility, fast-paced. People first!

Cons

Too fast for some but not for me.

1.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

If you're out finishes early you still get paid the hours your scheduled

Cons

No driver support, heavy on the petty nonsense. Logistics are terrible dispatchers are not professional. Questionable tips reimbursement. Drivers are treated bad

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