C.S.T. Consultants - Telephone service representatives | Glassdoor.ca

Employee Review

Employee Review

"Telephone service representatives"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Toronto, ON
Former Employee - Anonymous Employee in Toronto, ON
Recommends
Positive Outlook
No opinion of CEO

I worked at C.S.T. Consultants full-time (More than 3 years)

Pros

Pay is not bad. Call centre only opens from 8 to 8pm, monday to friday

Cons

the system is so dated. Very error prone.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (2)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - IT Consultant
    Former Contractor - IT Consultant
    Doesn't Recommend
    Neutral Outlook

    I worked at C.S.T. Consultants as a contractor

    Pros

    Very friendly and knowledgeable internal employees in IT and very good and professional enterprise architect .

    Cons

    Poor and unprofessional second level management . Try to avoid any business with Manager - consultant D.C. Person seem don't have even basic skills on managing the stuff and very uncomfortable when you asked questions , trying to avoid direct contact/communication . Don't have basic soft skills and only got consultant position because of some relations inside the company. Always trying to hide and speak thru other people .

    Advice to Management

    I woul advice to CEO to review manager skills and professionalism before putting in that position. Internal stuff suffering from D.C. management, heard and was witness of his management . Manager consultant did not show any respect and treat people as sheeps. Do internal surveys to obtaine information about managers from staff confidentially and act appropriately.


  2. Helpful (3)

    "Terrible culture. Come here if you want your career to stall and like be treated like a nobody"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Toronto, ON
    Former Employee - Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C.S.T. Consultants full-time (Less than a year)

    Pros

    A small percentage of employees are decent and competent. Good benefits and time off

    Cons

    Management is top heavy. There are more Directors, VP's, Sr. VP's than there are actual employees. People are promoted based on tenure, not on merit and capability. Lots of political stuff and culture is closed minded and staff primarily consists of people who have been there for 20+ years. Lots of pointless meetings for the sake of having meetings. In the time that I was there, I have seen multiple Managers and regular staff terminated. One day they are here. The next day they are gone. No reason given. Tenured staff are aware that the company does a "purge" of staff every November. This is the place you come to if you want your career to go no where, it you want to bang you head against the wall in frustration, and if you want to spend your days trying to get things done, but constantly being stymied. Thought the benefits and salary are above average, it doesn't make up for the fact that Directors and VP's have no direction and focus. And when things do not go as planned, they will throw you under the bus to take the blame. This is the type of place where. The culture is like high school, where Director level people will complain about you to your own Director if you say or do something they don't like. No one has the spine to call out the elephant in the room, in order to actually move ahead to get stuff done and favoritism is rampant. They all want to close their eyes and pretend they aren't part of the problem. Honestly, coming to work here was one of the biggest mistakes of my life

    Advice to Management

    for a company that is less than 100 people, you don't need 50 Directors and Senior Management. Get rid of the people who are just occupying a seat, and wake up. Address the problems you are already aware of and stop pretending it doesn't exist and that you aren't part of it

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