Great Experience, Tough Job - Reporter Associated Press Employee Review

Work was easy and supervisors were helpful

It can get very busy during peak times.

You get to work with lovely people, some of which are brilliant.

This is an organization where relationships often matter more than results. Advancement tends to favor visibility and proximity over impact, which can make the path forward feel less about contribution and more about navigation. HR and People functions appear heavily resourced on paper, yet those teams are frequently stretched thin, creating the impression of care without the corresponding capacity to deliver it meaningfully. Each year brings another cycle of organizational reshuffling that can feel at odds with the stated focus on employee experience and development. Learning and development exists, but its purpose is sometimes unclear, as day-to-day work life has grown more complicated rather than more supported compared to prior years. There is a noticeable gap between the language used around innovation and data driven decision making and the organization’s appetite for actual change. The culture often speaks in aspirational terms while operating in familiar patterns. For employees who value transparency, consistency, and progress over rhetoric, this can be frustrating. The result is a workplace that talks about transformation but remains largely committed to the status quo.