Very good company, amazing team! - Customer Care Supervisor Aplus.Net Employee Review

5.0
Sep 19, 2012
Recommend
CEO approval
Business outlook

Pros

Smart and positive co-workers, excellent working conditions. Average pay for the city and industry. Please note that this review touch bases on my experience with the company between 2005 and 2008, when the management team was different.

Cons

Can't think of anything in particular - company shut down its Sofia operations and moved support back to the US. This happened with an entirely different management team, so current owners and managers have nothing to do with this decision.

Explore other reviews about Aplus.Net

2.0
May 30, 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Well, it's a paycheck. Sometimes (currently once a month) there is a catered lunch. Fair life/work balance. Aplus hires people of widely varying quality, so you get the opportunity to learn to work with people of varying levels of dedication, intelligence, and education.

Cons

Aplus.Net isn't a place for people looking to advance in their career based on merits or performance. Promotions are based mainly on years of experience and, with no worthwhile reward system in place for employees to really give a damn about performance beyond the bare minimum, the company is comprised of mediocre people just looking to take home some kind of salary. Managers are of varying quality. Some managers and VP's have no real business being where they are and just ended up there because they needed somebody when the company was bought. As result, there is an ongoing crisis in management because you have managers / VP's that don't know what they're supposed to be doing. Little/no professional development outside of a "mandatory" training for managers which half of managers didn't bother to attend. So, if management is impenetrable for the ordinary worker (you have no chance for promotion) yet most of their professional development resources, bonuses, etc are targeted towards this elite group, it makes you wonder why anyone sticks around. Aplus is a budget host and the "budget" theme, unfortunately, carries through to everything from employee benefits to the offices, which are stark and uninspiring. There is a general feeling that the employees stand to gain very little for making the company succeed. Many people I work with agree that profits seem to only benefit upper management. The entire time I've worked there (and this has been a sizable amount of time) I've been told I was doing a good job ONCE.

3.0
Jun 27, 2011
Recommend
CEO approval
Business outlook

Pros

- Great group of people working the front lines - Super smart development and marketing groups

Cons

- Senior leadership is very wishy-washy.

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