Customer Service Rep - Customer Service Representative Ally Commerce Employee Review

Ally Commerce values honest feedback. We respect the forum Glassdoor provides for employee reviews and we have become a better company from the constructive feedback we received. However, we feel we must respond to the claims in this particular review. This review appeared right after an employee left who was extremely angry (genuinely) that some people have Nerf guns in the office. At Ally Commerce people have fun in many ways. Some people do the Nerf thing and some don't. Regardless, it brings a good laugh occasionally, and we've made sure that everyone is 100% comfortable and respected at all times. There has never been an incident reported or any negative feedback from this. Nerf guns are a rather common thing at startups especially. However, we completely respect that this may not have been the right culture for her. As for the comment about the culture at Ally being clannish or uninviting, this is simply something we've never heard before. We regularly gather feedback from all employees about our company, and culture pops up in every round from every team, as one of their favorite things about Ally. This is reflected in all our other Glassdoor reviews. However, we respect that this employee was genuinely unhappy. Some may notice an inconsistency in the review, which we can clarify. This employee claimed in her review that she was a Customer Service Rep who had been with the company >1 year, and was a current employee at Ally. As a small fast-growing company, we know exactly who that is, and it is a short list. None of them wrote this review; they are all very happy at Ally. The employee who wrote this review was a short-tenured employee who was no longer with the company at the time of her review and it's unfortunate that she claimed otherwise. We are far from perfect as an employer. But we strive for excellence and we aggressively evaluate, re-evaluate, and take action so that we can be the best employer for our people. Our people are the #1 reason for our success, and they will continue to be.