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Account Control Technology

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Admin - Anonymous employee Account Control Technology Employee Review

1.0
Apr 22, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Above average pay for the job skills required for collectors; bonus potential is great if you can hit the goals. If you have proven work skills you can move vertically in the company fairly quickly.

Cons

For any admin or management roles the pay isn't great and the workload is ridiculous; the amount of hours expected to work are easily "over 50 hours a week" (this was straight out of a director's mouth). Management plays favoritism on promotions and verticals to employees who sometimes cannot prove they have the skills to be in the position; also work guidelines change nearly every month without notice; there is never a set deadline for any administrative effort, which leads to wasted time, delayed processes, and frustrated employees. Every contract given from management has a clause giving ACT the right to change any policy at their discretion and it happens way too often, giving certain people unfair advantages over others. Also, the HR department is a joke, literally. They can't keep a quality person in that position for more than 6 months as they see what a farce this department is and move on quickly. The work floor environment as well as management meetings are toxic; simply finger-pointing without any viable plans on how situations are to be corrected and avoided in the future.

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Account Control Technology Response
10y
Thank you for taking the time to review ACT. I'm glad to read that you find our pay to be above average. In a call center/collections environment, the workload can be very high and certainly the hours may be long... this is something we openly discuss during the interview and onboarding process, so there are no surprises. I'm troubled to read that you found that management demonstrated "favoritism"... If you'd like to share any additional feedback, so that we can potentially make changes and ensure others don't have an experience like you did, please don't hesitate to reach out to us at: Culture@AccountControl.com. -Tara

Explore other reviews about Account Control Technology

5.0
Feb 11, 2022
Recommend
CEO approval
Business outlook

Pros

Work from home at the moment. Flexible hours/ great pay/ two week’s PTO/ Medical Dental Vision/ 401k

Cons

Not very many for the company. People have in unfair view of collecting debt.

3.0
Sep 11, 2025
Recommend
CEO approval
Business outlook

Pros

8-5 schedule with limited weekend work

Cons

Tough metrics, but monthly bonus was good.

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