You do not want to work here! - Customer Service Representative APAC Customer Services Employee Review

First of all, you are promised a ton of things when you apply for the job, like benefits and higher pay. They said that benefits would kick in after a 90 day probation period... I knew my job was seasonal but why would they mention benefits if they weren't going to provide them in the first place? We didn't even know we weren't getting benefits until towards the end of our training. I've been working here for almost 5 months now, I still don't have benefits because I'm seasonal and we are all (I'm assuming because they do not communicate anything to us) getting fired in a little over a month. Additionally, they promised if you were bilingual, you'd automatically get paid $11.25. They did not tell us that all depended on the client. So just because you're bilingual, that doesn't mean you are guaranteed the $11.25. The company is completely unorganized. They are so wishy-washy about the rules and management plays favoritism. The team leads are no help when you have questions about the client. They listen to calls, but have no idea what the client rules are and they don't know if what you are telling customers is correct. They also don't expect you to have a life outside of work. We basically HAVE to do mandatory overtime. All our outbound calls cannot be done during our shift because it affects our adherence and the call volume is too high to do in between calls. Therefore, we have to either come in early or stay late. Yeah, we get paid time and a half but if I want to do overtime it should be my choice, not because I HAVE to... Anyways, I don't mean to talk badly about the company because I am grateful for this job; however, working here has been so stressful...