Dow Jones Customer Service Executive Reviews

Updated Jul 26, 2016

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2.9
13%
Recommend to a Friend
100%
Approve of CEO
Dow Jones Interim CEO William Lewis (no image)
William Lewis
4 Ratings
  1. Helpful (1)

    "Entry into Dow Jones"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Somerville, NJ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dow Jones full-time for more than 3 years

    Pros

    Company Benefits: Health Care, On-site Gym, Gym Reimbursement, 401 K (Matching), Shuttle to Train Station, and Salary

    Cons

    Career Growth is dependent on connections/luck; no available career development programs or assistance to mentor

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  2. "Has its good and has its bad"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Princeton, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Dow Jones full-time for more than a year

    Pros

    Benefits are great, most ppl are great, PTO is good, union for some jobs

    Cons

    No flexibility, pay is not enough, raises aren't performance based

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  3. "Customer Service Executive"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Executive in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dow Jones full-time for less than a year

    Pros

    The people are great, the environment is fast and exciting, there are opportunities to grow. And the gym!

    Cons

    The salary for an entry-level job, the corporate hierarchy and the fact that the building is shared with FOX News.

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  4. Helpful (5)

    "It could always be worse"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Executive in New York, NY
    Recommends
    Negative Outlook

    I have been working at Dow Jones full-time for more than a year

    Pros

    Good hours, good people. My manager, personally was very helpful and easy to reach. The same cannot be said about all departments. - Free Snacks and fancy espresso machine - Decent benefits - Good hours (very role dependent) - Architecturally nice office

    Cons

    - Room for growth limited - Nepotism, everywhere. - Business cycles much shorter than elsewhere, in the two years that I've been here there have been 3 restructures - Senior management completely disconnected from workers - Lack of accountability and responsibility even though this is all that is spoken about with regards to "company culture" - Low pay compared to competitors - Owns the WSJ, the biggest problem in the business is lack of consistent delivery due to outsourcing to the lowest paying bidder. Issue is dismissed.

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  5. Helpful (4)

    "This company is fun to work for if you're not a customer service underling. The dept is like high school."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dow Jones full-time for less than a year

    Pros

    Snack bar, free coffee, decent benefits and salary.

    Cons

    The customer service dept was run by young people who know nothing. Favoritism at every corner.

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  6. Helpful (3)

    "Horrible Experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dow Jones

    Pros

    Free snacks and free fruits (that is literally it)

    Cons

    no direction no opportunities for growth

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  7. "Great company, meager pay"

    4.0
    Current Employee - Customer Service Executive in New York, NY

    I have been working at Dow Jones full-time for more than a year

    Pros

    The company offers great benefits: Healthcare (including Dental), discounts on things like gym memberships, Apple products, Verizon/AT&T, etc. In addition, they have a free snack bar which gives fresh fruit 3x every day.

    Cons

    There are contradictions between what is said and what is done, in terms of how to move into different areas of the company.

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