Domestic & General Group Reviews | Glassdoor.ca

Domestic & General Group Reviews

Updated 19 October, 2018
227 reviews

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2.9
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Domestic & General Group CEO Ian Mason
Ian Mason
74 Ratings

227 Employee Reviews

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Pros
  • "There is a sense of cameraderie between employees and most team leaders are very easy to get along with" (in 21 reviews)

  • "Great company to work for, great people, progression and training" (in 16 reviews)

Cons
  • "But the main one is the management and team leaders" (in 24 reviews)

  • "Career progression is a carrot dangled in front of you" (in 13 reviews)

More Pros and Cons

  1. "Call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operstions Manager
    Current Employee - Operstions Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    Good atmosphere, great office location, interesting and fast paced work environment. Everyone works hard to make it friendly, challenging with plenty of opportunities.

    Cons

    A great place to work if you enjoy micro-management and slow progression into new technologies.

    Advice to Management

    Must learn to allow those in authority to make the decisions as appropriate to their pay grade


  2. Helpful (1)

    "Its a place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Coach in Brighton, England (UK)
    Current Employee - Performance Coach in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    In my time at D&G the company has gone through a transformation from a high pressure sales focused call centre (seemingly) to one that is more customer centric.
    They are willing to encourage growth within the departments and regularly promote from within.
    The management are engaging and want the best for their teams.
    The management team has changed to one that is definitely willing look to the future of the business and is more proactive than reactive
    Regular incentives
    High starting basic is definitely appealing.
    Targets are more than manageable for your monthly bonus

    Cons

    If you are not engaged it can seem repetitive, because of this there has previously been issues with attrition, but you do get lots of support from your team and other members of staff

  3. Helpful (1)

    "Rewarding Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Coach in Brighton, England (UK)
    Current Employee - Performance Coach in Brighton, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Domestic & General Group (More than a year)

    Pros

    Domestic and general, more recently, have become very good at spotting talent. They recognize that people shine in different ways, and have started putting "people development" nearer the top of the priority list. It is easy to reach out for mentorship, providing you've demonstrated that you're eager to develop, and you've put the work in to get there. You get an enviable salary and a fair bonus scheme even at entry level, and in the past couple of years the company has changed really radically - employees here really feel like a part of that culture shift, and not just a cog in the machine.

    Cons

    Those looking for a casual or easy job might be put off by the target driven environment. Attrition is high for this reason - it is not always made clear that there will be targets involved in the work.


  4. "Its A Rewarding Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Coach in Brighton, England (UK)
    Current Employee - Performance Coach in Brighton, England (UK)
    Recommends
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    In my time at D&G the company has gone through a transformation from a high pressure sales focused call centre (seemingly) to one that is more customer centric.
    They are willing to encourage growth within the departments and regularly promote from within.
    The management are engaging and want the best for their teams.
    The management team has changed to one that is definitely willing look to the future of the business and encourage development throughout the place
    Good starting Salary
    Incentives for hitting targets

    Cons

    If you are not engaged it can seem repetitive, because of this there has previously been issues with attrition, but you do get lots of support from your team and other members of staff


  5. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brighton, England (UK)
    Current Employee - Customer Service Representative in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    Excellent wage , great staff very friendly work environment

    Cons

    Hours in my dpt vary from earlies/lates an an irregular fashion at times. Somewhat broken communication between different departments within the company

    Advice to Management

    Really impressed by the customer focused attitude that has filtered down from upper management (in particular over past 2 years). Have had excellent team leaders over last 4 years. My advice to any management would be continue to believe in your teams ability to deliver excellent customer service!


  6. "Lot's going on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people and the can do culture

    Cons

    The amount of changes that have happened are a planned to happen


  7. Helpful (2)

    "pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Nottingham, England (UK)
    Current Employee - Insurance Agent in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (Less than a year)

    Pros

    great salary and bonus scheme

    Cons

    workload and shift pattern assigned

  8. Helpful (2)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good People
    Pay is good
    Morale is high

    Cons

    Busy periods can get you down


  9. "Domestic and General Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Agent in Nottingham, England (UK)
    Former Employee - Retention Agent in Nottingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Domestic & General Group full-time (More than 3 years)

    Pros

    The location is in the centre of Nottingham

    Cons

    Unrealistic and un achievable sales targets. Bully team leaders

    Advice to Management

    Look at how the previous managers valued and appreciated their members of staff. All the company is focused on now is making a quick penny without care or consideration for staff and customers.


  10. Helpful (6)

    "Avoid - there are better employers out there"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Domestic & General Group full-time

    Pros

    Meeting some truly amazing people who were dedicated, customer-centred and a pleasure to work with - most of these people have now moved on to bigger and better things though

    Cons

    I had the worst experience working in one of the support functions at D&G but I truly believe that sharing it through this channel can stop the same happening to other good individuals out there.

    The very people who should set the tone for the entire company and be the guardians of a healthy culture can only be described as a clique of self-centred, power-hungry, spiteful, revengeful and immature people who have managed to push out an alarming number of high calibre employees over the past year. Having said that, I am not convinced anyone is taking any action to deal with this situation at D&G.

    Furthermore, most of the people who left or were made to leave this function went on to get much better/higher paid/higher profile jobs elsewhere, which is credit to their character and skills and just shows that the real loser is D&G.

    Colleagues in this function have been punished (or best-case scenario, ignored) for challenging the status quo, even when doing so in a professional and pertinent manner. The function's high attrition and constantly changing operating model to an unmanageable and unfit for purpose state resulted in overly stretched team members to be blamed for under-delivery against unrealistic targets or ever-changing priorities.

    The function's leadership consistently showed a real inability and reluctance to communicate and engage effectively with their people about the function's own direction of travel, upcoming changes or workload expectations. Some examples:
    - Colleagues would often hear last about personnel changes within their own function, heightening the levels of general uncertainty and concerns around own job security.
    - One day you could be the star of the team only to be completely ripped to pieces the next day for not doing something that somehow you had to guess was the most pressing priority among millions of other changing priorities.
    - On one hand you would be given the impression that you can express your views and contribute to the function's strategy, but in reality the bosses (potentially with their few favourites) would do as they please and decide how things should be done behind closed doors.
    - The bosses of this function did not care about employee well-being or even you as a person. You were great only if you delivered unflinchingly at pace and without much fuss about the manner in which things were being done to the business or other people. They did not really care or at least pretend to care about your health, personal circumstances or anything to do with your life outside D&G, and on return from a period off work, asked nothing about how you were feeling or whether you've recovered.
    - Some employees have been bullied or threatened when choosing to share their views of their mistreatment through external channels, because these bosses are obsessed with crafting a "glorious" yet fake external image and preserving this charade.
    - If you did as you were told, without challenging the function's leadership and serving them with blind devotion, you were more easily promoted and involved in interesting work - although I question the sort of personal or professional fulfilment you can gain from working in such a narrow-minded and unauthentic environment. The moment you dared as much as offer some constructive criticism (despite this being encouraged through the new culture and values in theory), the function's leadership would start treating you like a child (at best) or find ways to get rid of you/ push you out (at worst), regardless of how respected you were by others or valuable to the business.

    In the end, even though most people are fully aware of these issues, this function's leadership prevails in this manner and what's worse, exercises more and more control over the business. It will be interesting to see how things develop. However, I am firmly convinced nothing good can possibly come out of people who mistreat other people. What goes around comes around!

    Advice to Management

    Deal with these toxic leaders before it is too late - not all of them are like that, but the ones I am referring to are unfortunately in a position to influence the fate of other people in the business.


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