Domestic & General Group Reviews | Glassdoor.ca

Domestic & General Group Reviews

Updated Jun 19, 2019

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Found 282 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
65%
Approve of CEO
Domestic & General Group CEO Ian Mason
Ian Mason
100 Ratings
Pros
  • "Great benefits for staff, nice and friendly colleagues, supportive management and team leaders(in 24 reviews)

  • "Great people and good office culture(in 18 reviews)

Cons
  • "But the main one is the management and team leaders(in 28 reviews)

  • "Career progression is limited due to he size of the organisation, but D&G does make up for this through offering variety within roles(in 13 reviews)

More Pros and Cons
  1. "Call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operstions Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time for more than 3 years

    Pros

    Good atmosphere, great office location, interesting and fast paced work environment. Everyone works hard to make it friendly, challenging with plenty of opportunities.

    Cons

    A great place to work if you enjoy micro-management and slow progression into new technologies.

    Advice to Management

    Must learn to allow those in authority to make the decisions as appropriate to their pay grade

    Domestic & General Group2013-11-19
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outbound Agent in Brighton, England

    I have been working at Domestic & General Group full-time for less than a year

    Pros

    Great place to work Encouraging environment

    Cons

    Don't like telesales which is personal

    Domestic & General Group2019-06-19
  3. "Overall good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Nottingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Domestic & General Group full-time for less than a year

    Pros

    excellent pay plus bonus fun vibrant place to work well looked after

    Cons

    repetitive work makes long term employment unrealistic

    Domestic & General Group2019-06-15
  4. "Great business to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Quality Assurance Executive in Bedworth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time for more than 10 years

    Pros

    High employee engagement Visual management at all levels Low attrition Excellent benefits Career progression Regular progress reviews Fun energetic atmosphere Family feel Excellent opportunities to support local charities Excellent social and charity events

    Cons

    Car parking due to town center location

    Advice to Management

    The site is very dated and drab in comparison to other sites. There is little in the way of the branding we have and the office areas are very magnolia. Being the smaller of the 3 UK sites I feel we are always left until last for improvements.

    Domestic & General Group2019-06-14
  5. "great culture, interesting roles, lots of autonomy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Technical Specialist in Wimbledon, England

    I worked at Domestic & General Group full-time for more than a year

    Pros

    Good team culture is established, good leadership with a balance of innovation vs focus on stability.

    Cons

    Workload can become excessive at times.

    Domestic & General Group2019-06-13
  6. "Sales sales sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Sales Advisor in Nottingham, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Domestic & General Group full-time for less than a year

    Pros

    Friendly work environment Higher base pay compared to similar roles elsewhere

    Cons

    If you don't meet the targets no matter how unrealistic or even if there is obvious reasons as to why, it's always your fault, not the company.

    Domestic & General Group2019-06-11
  7. "Avoid the commercial delivery team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wimbledon, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Domestic & General Group full-time for more than 3 years

    Pros

    None. None. None. None.

    Cons

    Fact: More than half the team left within a 3 month period. Do I need to say more? I am leaving to pursue a new job where I am getting paid literally TWICE as much. If you are interviewing for a role in the “commercial delivery team” please look somewhere else. They will definitely be hiring the next few months because there are less than half the headcount as before. Your time will be better suited at another company....

    Show More

    Advice to Management

    Value your employees. Pay them what they are worth. There’s focus on customer retention; maybe understand what employee retention is as well.

    Domestic & General Group2019-06-15
  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Domestic & General Group full-time

    Pros

    Good money, social, can progress if you try hard enough

    Cons

    Unsociable hours, pressure for sales

    Domestic & General Group2019-05-09
  9. "lots of different people and yet still very isolating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Brighton, England
    Doesn't Recommend

    I worked at Domestic & General Group part-time for less than a year

    Pros

    free tea and coffee Fruit on Fridays Masseuse available Lots of different people Good location 1 month paid training

    Cons

    very high pressure Long, laborious hours Cried on shift several times because a lot is expected of you from management and customers, Staff pretend that it’s an amazing job with no downsides which feels really isolating

    Advice to Management

    Check in with people a bit more, call centre jobs are really hard Be more flexible with what hours people can work and be more understanding of students lives outside of work Admit that it’s not the best job as a means of making employees feel a bit more normal

    Domestic & General Group2019-05-23
  10. "Top down management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Nottingham, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Domestic & General Group full-time for more than a year

    Pros

    Salary, bonus, the people you work alongside.

    Cons

    Bad management, constructive dismissal, lying about almost every aspect of the job.

    Advice to Management

    Some of your managers are obviously inexperienced and have this “win at any cost attitude”. Eventually this will your own undoing as youcan only get away with cheating your employees for so long until someone raises a grievance.

    Domestic & General Group2019-05-23
Found 282 reviews