Direct Energy Customer Service Representative Reviews

Pros

- The staff are pretty good - most co-workers are pleasant, team leads are all competent and helpful, and management is very approachable, helpful, and willing to help you out when you need it. - Commissions are quite decent - I average about $3/hour worth, from a job that is not primarily sales, and I'm not the best saleswoman around. - They're quite good about scheduling shifts(as long as you're not the sort of person who calls in sick every Saturday, at least). They're also quite accommodating to part-timers and to schedule-change requests. Just about everybody has a shift they want to work - night owls take afternoon shift, morning people like me get the 6 AM shifts, and they don't tend to bump you around after you're settled in. There's also large amounts of voluntary overtime, and zero mandatory, so you can basically choose how much you want to work as well. - Training is comprehensive, well-taught, and paid. - Any really nasty calls are usually the responsibility of some other department - if someone's not happy with their appointment, you just transfer to Scheduling. If there's an ugly billing dispute, it's almost always a Billing case. - You can get a surprising amount of reading(or crossword puzzles, or whatever) done when calls are slow. - A much better benefits package than most minimum-wage jobs - 80% coverage for medical/dental, plus insurance. It does cost about $15/week, though.

Cons

- The biggest con is that it's a call centre job - you're making minimum wage, there's not much upward mobility, and you have to deal with screaming customers all the time. I enjoy it in the short term, but it is not a career. - The computer programs are a bit archaic, and there's a lot of hidden pitfalls you never quite realize until someone tells you about them after you've already screwed up. - You will spend a lot of time cleaning up some other agent's messes. As much as the established call centres are good about training, the people who work from home, and the one new call centre that has zero veterans are both pretty bad about doing stupid things that wind up on your lap. - There's a ton of fiddly little details to remember. It doesn't bother me, but some people do quite obviously struggle with it.

Pros

work form home flexible shift , choose your own shift and availability great team support , tech support on point , opportunities to advance in the company

Cons

not enough training , sometimes unprofessionalism

Pros

Lots of opportunities, friendly work environment amongst coworkers, clients, benefits

Cons

Pay, hours, some management not great leaders, some favoritism from management

Pros

Convenience Give the ability to go on at direct energy. You can continue at the job with little difficulty or effort. Less Time Consuming at direct energy just straight to the point. A good way to get started into sales

Cons

Annoyed or mad customers at direct energy Signing contracts which can be uncomfortable for everyone

Pros

Hours were okay, not the best. But was able to switch hours within the company.

Cons

Didn't care for their customers.

Pros

Good company to work for other than pay

Cons

Nothing really bad to say about the company

Pros

The had an On-site urgent care facility

Cons

The downside is the pay and growth opportunities

Pros

Great place for experience, not growth.

Cons

Oppressive management, heavily litigious, corporate af

Pros

1 hr lunch break and very few nice people

Cons

Management is horrible, no work/personal life balance,On- Call pay is a joke

Pros

They had flexible schedules for students

Cons

I didn't have any complaints during employment