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Direct Energy Customer Service Representative Reviews

Updated Dec. 12, 2022

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Found 30 of over 747 reviews
2.7
5% Recommend to a Friend
99% Approve of CEO

Found 30 of over 747 reviews

2.7
5%
Recommend to a Friend
99%
Approve of CEO
Direct Energy President & CEO Badar Khan (no image)
Badar Khan
9 Ratings

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Ratings by Demographics

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  1. 4.0
    Current Employee, less than 1 year

    Pretty decent for a call centre

    Nov. 7, 2012 - Customer Service Representative in Brantford, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - The staff are pretty good - most co-workers are pleasant, team leads are all competent and helpful, and management is very approachable, helpful, and willing to help you out when you need it. - Commissions are quite decent - I average about $3/hour worth, from a job that is not primarily sales, and I'm not the best saleswoman around. - They're quite good about scheduling shifts(as long as you're not the sort of person who calls in sick every Saturday, at least). They're also quite accommodating to part-timers and to schedule-change requests. Just about everybody has a shift they want to work - night owls take afternoon shift, morning people like me get the 6 AM shifts, and they don't tend to bump you around after you're settled in. There's also large amounts of voluntary overtime, and zero mandatory, so you can basically choose how much you want to work as well. - Training is comprehensive, well-taught, and paid. - Any really nasty calls are usually the responsibility of some other department - if someone's not happy with their appointment, you just transfer to Scheduling. If there's an ugly billing dispute, it's almost always a Billing case. - You can get a surprising amount of reading(or crossword puzzles, or whatever) done when calls are slow. - A much better benefits package than most minimum-wage jobs - 80% coverage for medical/dental, plus insurance. It does cost about $15/week, though.

    Cons

    - The biggest con is that it's a call centre job - you're making minimum wage, there's not much upward mobility, and you have to deal with screaming customers all the time. I enjoy it in the short term, but it is not a career. - The computer programs are a bit archaic, and there's a lot of hidden pitfalls you never quite realize until someone tells you about them after you've already screwed up. - You will spend a lot of time cleaning up some other agent's messes. As much as the established call centres are good about training, the people who work from home, and the one new call centre that has zero veterans are both pretty bad about doing stupid things that wind up on your lap. - There's a ton of fiddly little details to remember. It doesn't bother me, but some people do quite obviously struggle with it.

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    1 person found this review helpful
  2. 3.0
    Current Contractor, less than 1 year

    Working at Direct Energy was not a bad experience

    Nov. 7, 2012 - Customer Service Representative/DISPATCH in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work form home flexible shift , choose your own shift and availability great team support , tech support on point , opportunities to advance in the company

    Cons

    not enough training , sometimes unprofessionalism

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  4. 4.0
    Former Employee, more than 3 years

    Room for advancement

    Dec. 12, 2022 - Customer Service Representative in Buffalo Grove, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of opportunities, friendly work environment amongst coworkers, clients, benefits

    Cons

    Pay, hours, some management not great leaders, some favoritism from management

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  5. 3.0
    Former Employee

    Sale

    Sep. 29, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Convenience Give the ability to go on at direct energy. You can continue at the job with little difficulty or effort. Less Time Consuming at direct energy just straight to the point. A good way to get started into sales

    Cons

    Annoyed or mad customers at direct energy Signing contracts which can be uncomfortable for everyone

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  6. 2.0
    Former Employee

    Do NOT work here

    Sep. 23, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hours were okay, not the best. But was able to switch hours within the company.

    Cons

    Didn't care for their customers.

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  7. 5.0
    Current Employee

    Sales

    Oct. 4, 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company to work for other than pay

    Cons

    Nothing really bad to say about the company

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  8. 1.0
    Current Employee

    B

    Nov. 9, 2021 - Customer Service Representative (CSR) in Irving, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The had an On-site urgent care facility

    Cons

    The downside is the pay and growth opportunities

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  9. 1.0
    Former Employee, more than 3 years

    Airtron HVAC - Houston

    Mar. 15, 2021 - Customer Service Representative in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place for experience, not growth.

    Cons

    Oppressive management, heavily litigious, corporate af

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  10. 1.0
    Former Employee, more than 1 year

    Not a Good Employer

    Feb. 24, 2021 - Customer Service Representative in Frederick, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1 hr lunch break and very few nice people

    Cons

    Management is horrible, no work/personal life balance,On- Call pay is a joke

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  11. 3.0
    Former Employee, more than 1 year

    Cool place to work

    Oct. 17, 2020 - Customer Service Representative in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They had flexible schedules for students

    Cons

    I didn't have any complaints during employment

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