DW Sports Reviews | Glassdoor.ca

DW Sports Reviews

Updated 17 October, 2017
53 reviews

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1.8
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DW Sports Owner Dave Whelan
Dave Whelan
2 Ratings

53 Employee Reviews

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Pros
  • The free gym membership is the only good thing that came from working here (in 21 reviews)

  • You get free gym membership and you can also put a friend or a family member on discounted price (in 18 reviews)

Cons
  • Generally slow head office, difficult to get equipment repaired (in 17 reviews)

  • Staff turnover is shocking - but no one cares enough to find out why (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Assistant"

    StarStarStarStarStar
    Current Employee - Sales Assistant in Halifax, England (UK)
    Current Employee - Sales Assistant in Halifax, England (UK)

    I have been working at DW Sports part-time (More than a year)

    Pros

    Flexible Hours, Great and Friendly Team.

    Cons

    Quiet but when busy its busy


  2. "Fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Consultant in Wigan, England (UK)
    Current Employee - Recruitment Consultant in Wigan, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DW Sports full-time (Less than a year)

    Pros

    Great staff, Career progression, Free gym membership,

    Cons

    No Cons so far within the role

    Advice to Management

    Continue inspiring your current employees, pushing for talent progression and career opportunities.


  3. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FOH Assistant in Bangor, Northern Ireland (UK)
    Current Employee - FOH Assistant in Bangor, Northern Ireland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DW Sports full-time (Less than a year)

    Pros

    The members are wonderful, really make you feel at home and appreciated when you come to work. Free gym membership. Relatively easy job.

    Cons

    Salary and progression opportunities are poor, as is staff retention. Often staff act in a number of capacities. Generally slow head office, difficult to get equipment repaired.

    Advice to Management

    Give staff a reason to stay in a low paid role, and help to promote some form of career development programme. Improve on management skills, as often very demotivating.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in London, England (UK)
    Former Employee - Deputy Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook

    I worked at DW Sports full-time (Less than a year)

    Pros

    Good training from an operational point of view. Excellent and well managed facilities with good investment and a lot of senior management have come from internal progression. Do not often have to work a lot of extra hours. A lot of change going on with new senior management which looks like it will develop the company.

    Cons

    People management is poor - very little to no focus on club culture and making sure staff are happy. Sales approach very outdated. Basic salary average.

    Advice to Management

    Look after your staff - pay more, make sure they are happy and they will look after you! Continue to invest in clubs and facilities.


  6. "Do not value employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager
    Doesn't Recommend
    Negative Outlook

    I worked at DW Sports full-time (More than a year)

    Pros

    Free gym membership
    20% discount on products

    Cons

    The do no value their staff
    Ridiculous sales targets
    no support from head office
    No desicions made at club level
    High turnover

    Advice to Management

    Value your employees, Listen to them, trust their decisions and respect their choices. Stop playing the blame game! Staff leaving have written exit questionnaires so I suggest you rad them


  7. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Sales Consultant in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at DW Sports full-time

    Pros

    Free use of the gym, reasonable working hours

    Cons

    Management made it up as they went a long. No consistency, only wanted Yes men, minimum wage, expected to work overtime with out any extra pay. Not enough telephones or computers to complete work with. Different membership prices for different locations despite all being called DW Fitness.

    Advice to Management

    Give staff support, allow sales staff to floor walk the gym and talk to existing members. The better existing members are looked after the more likely they are to stay and refer friends and family to the facility.


  8. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Assistant in Widnes, England (UK)
    Former Employee - General Assistant in Widnes, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at DW Sports part-time

    Pros

    At least they pay a wage

    Cons

    Poor management
    No help from other staff
    No flexibility in hours

    Advice to Management

    Don't make false promises


  9. "Sales Assisstant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Doesn't Recommend
    Neutral Outlook

    Pros

    Free Gym membership after probationary period.
    Flexible working hours that fit around study.
    Good discounts on items (especially around sale times).

    Cons

    Poor working environment at times.
    Quick turnover of staff.
    No incentive to up-sell or reach targets for add-on products.

    Advice to Management

    If you want your staff to sell, make selling with their while. Sales targets need incentives. Expecting staff to perform above and beyond without receiving anything in return is futile.


  10. "Good people in the store maybe not so out of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Wigan, England (UK)
    Former Employee - Supervisor in Wigan, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I worked at DW Sports full-time (Less than a year)

    Pros

    20% Discount on full price products. People in my store were on the whole down to earth and good to work with

    Cons

    Money savings. Not a great culture within the company. Looking to save money everywhere. Where the company came from dictates this though.

    Advice to Management

    if you pay peanuts you get monkeys a lot of the time. Good discount but the products need to be better. Specifically the clothes.


  11. Helpful (4)

    "The Worst Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at DW Sports full-time

    Pros

    You get free gym membership but whenever you use the gym you get hounded by members because something will have been broken for months but head office won't authorise its repair so there's nothing you can do.

    You get discount in an over priced retail store that, when applied, still makes items more expensive than sports direct.

    Cons

    Long, long hours, ridiculous expectations from senior management, no help or support from area managers. They couldn't care less about the members of the clubs, they are only interested in getting more people through the door but don't realise that you won't get more people in without advertising. Their own arrogance makes them believe that people will automatically join based on the equipment provided, not realising that it is also about the atmosphere in the club. When talking about getting new sales I would often be told that people don't need to try the club before they sign up "why do they need a trial? What do they need to know, that the pool's wet and you run on a treadmill! Just get them signed up!"

    They manage their employees with fear, and nothing will ever be the companies fault. They use their employees as scape goats and their solution is to sack the current workforce and employ more victims.

    Working for this company will drain the life from you, cause you stress and affect your health. This is not an exaggeration, trust me I've been through it for nearly 2 years. They don't care about the people who work for them, they don't care about the people who join their fitness clubs. Watch out fitness first, they'll do exactly the same to you.

    Advice to Management

    You are telling employees that the culture of the company is changing but it will never change with your current head of leisure. He manages on a whim, and has such an aggressive approach that feeds down into the area management team. Half of them don't have a clue what they are doing, they just follow orders and ask for more sales, more sales, more sales, but when you ask them for support they ignore you. Literally, unanswered emails, calls not returned. Trust your employees and give them some autonomy, you say they should run a club like it's their own business but then don't give any of the tools to be able to do this. Your culture is poisonous, start by looking after your employees and actually caring about your members, then maybe you might get somewhere.


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