DAVIDsTEA Employee Reviews about "upper management"

Updated Jan 24, 2021

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Found 39 of over 634 reviews

3.5
54%
Recommend to a Friend
24%
Approve of CEO
DAVIDsTEA CEO Sarah Segal (no image)
Sarah Segal
21 Ratings
Pros
  • "Unlimited use of the 50% discount(in 68 reviews)

  • "50% employee discount on almost everything(in 43 reviews)

  • Cons
  • "too much pressure, no real support from upper management(in 39 reviews)

  • "Not enough hours to even be a Part-time worker(in 28 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "upper management"

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    1. 5.0
      Former Employee

      Fun

      Aug 6, 2020 - Manager in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very fun environment, space to grow

      Cons

      too much pressure, no real support from upper management

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    2. 2.0
      Former Employee, more than 1 year

      A disaster

      Jul 15, 2020 - Key Holder 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      50% discount, free tea during shift, ability to plan and participate in events in your community, as a leader there were lots of opportunities to make decisions independently

      Cons

      Terrible communication with head office- they left us on the hook for four months during Covid with little to no communication as to what the status of our jobs was and then suddenly turned around and said “sorry your store is closing!” Additionally, as a key holder I was only paid 50cents more than a tea guide which in my option was not fair compensation based on the amount of responsibility I had. Upper management seemed to have no clue what things were like at store level and what customers desired. Culture was almost toxically positive, any criticism or concern was shot down immediately and silenced

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      2 people found this review helpful
    3. 2.0
      Former Employee, more than 3 years

      Miss the people

      Jan 24, 2021 - Store Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      trying new teas people development

      Cons

      poor upper management poor organization

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    4. 2.0
      Current Employee, less than 1 year

      Probably a dream part-time job if you have a full team

      Feb 1, 2020 - Seasonal Sales Associate in Richmond, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers Free tea 50% off goods & tea (but you can’t change sale items back to regular price for half off, and you have to wait two weeks for new items) If you want to open and close the hours are slightly better, but it’s really not worth the pay

      Cons

      Upper management Keep getting called out for stuff I haven’t been trained for Training is on your own time online TLDR “Training” is nonexistent They purposely give you 7 hours or less, never approve of OT but expect you to get everything done Lots of inventory and stock work rather than customer interaction. No time to drink free tea Cleaning cleaning cleaning My location specific has no washroom or backroom. No wonder turnover is so high!

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      1 person found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      Fun work environment, flexible

      Jan 27, 2020 - Tea Guide 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - 50 % discount on everything is awesome, and for the most part employees genuinely love and buy the products themselves so it makes it a lot easier for us to sell to customers - Very clear expectations from management - Supportive co-workers - Flexible scheduling, more hours available if you are reliable and perform well - Tons of helpful feedback given during training and continuously, both positive and negative help improve performance - Management flexible on different sales styles/don't have to follow a script as long as customer is happy and reasonable goals are met - Fast paced environment means there is always something to do and you won't be bored at work

      Cons

      - Frequent miscommunications regarding scheduling between managers could get frustrating - On call shifts that required calling in 2 hours before shift were inconvenient, especially when balancing other jobs and commitments - Last minute merch flip changes from upper management caused scrambles for late night staffing

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    6. 3.0
      Current Employee, more than 1 year

      Amazing people and environment but upper management can be trouble

      May 22, 2020 - Tea Guide 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great employee discount, amazing customers and co workers, great environment

      Cons

      Lack of hours, upper management

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    7. 4.0
      Former Employee, more than 3 years

      Pre fun tbh

      Aug 11, 2019 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun place to work. Very flexible for students etc.

      Cons

      Upper Management not receptive to suggestions or potential changes

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    8. 3.0
      Former Employee

      Sell sell sell and more sell

      Oct 24, 2019 - Tea Guide 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers, fun product, easy job

      Cons

      Constantly being pushed from upper management to sell products competitively while not even making comission

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    9. 3.0
      Former Employee

      Don't Progress to Management if You Value Your Sanity

      May 13, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - 50% employee discount - Tea on shift - coworkers are generally amazing - bright atmosphere

      Cons

      - upper management is highly disorganized (there was some issues with the board last year and the takeover was not smooth) - increasing expectations to be available/do extra work for hourly employees - last minute changes to merchandising, merchandising plans done on photoshop and not on actual shelves, inconsistencies in instructions - complaints/issues brought up to head office are often tossed around to different departments before you get a simple answer - labour percentages are unrealistic (as they are in all retail environments)

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      DAVIDsTEA Response

      Careers@davidstea

      We really appreciate you taking the time to share your experience at DAVIDsTEA. We’re committed to improving our employee experience and the information you’ve shared is truly important in helping us improve.

    10. 1.0
      Former Employee, less than 1 year

      Disorganized and Unprofessional

      Jun 21, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Free tea while on shift - Staff is really tight knit and close - 50% discount - Easiest place to ever get hired

      Cons

      As someone whose worked a lot of retail, DavidsTea is by far the worst company I’ve ever experienced. The company itself is run as though the people in charge have no previous business experience and an utter lack of how a business should actually run and operate. They put out way too many products, way too fast, the goals are almost impossible to reach, the pay is awful and the company was unable to give raises this year cause they couldn’t afford it. Once you’re hired at DavidsTea there is absolutely no training, other than a bunch of videos and slides, which you’re expected to complete at home on your own time (and once completed you’re supposed to be paid 8hrs for training completion; I worked there 6months and never received my 8hrs training compensation pay...so don’t count on it, and don’t bother wasting your home time doing it). Your first shift you’re basically thrown on the floor and you ether sink or swim; hence their high turnover. The upper management is completely lacking in managerial skills. Our particular store manager was never there and when they were they were never on the floor but sat in the back room and because, DavidsTea managers are salary they normally only stay at the store for 4hrs a day, but put ridiculous expectations on the staff and blame them for not making goals but also provide no feedback or direction for how better to improve.

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      4 people found this review helpful
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