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DAVIDsTEA Employee Reviews about "upper management"

61% Recommend to a Friend
55% Approve of CEO
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DAVIDsTEA CEO Sarah Segal (no image)
Sarah Segal
59 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "You get to drink free tea throughout your shift and they offer a great discount.(in 108 reviews)
  • "Great coworkers (sometimes)(in 47 reviews)
  • "The people are great and truly care about the customer experiencd.(in 40 reviews)
  • "Great staff environment!(in 29 reviews)
  • "Fun work environment(in 19 reviews)
  • "Many employees having mental health issues due to unnecessary drama brought on by poor management.(in 60 reviews)
  • "Low pay and high expectations.(in 42 reviews)
  • "Expectations for managers do not align with pay(in 34 reviews)
  • "upper management, disorganized and micromanages(in 32 reviews)
  • "No benefits for tea guides/key holders not even if you work 30ish hours a week(in 26 reviews)

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Found 65 of over 804 reviews

Updated Sept 26, 2023

Reviews about "upper management"

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    1. 5.0
      Jan 27, 2020
      Tea Guide
      Current Employee, less than 1 year
      CEO Approval
      Business Outlook


      - 50 % discount on everything is awesome, and for the most part employees genuinely love and buy the products themselves so it makes it a lot easier for us to sell to customers - Very clear expectations from management - Supportive co-workers - Flexible scheduling, more hours available if you are reliable and perform well - Tons of helpful feedback given during training and continuously, both positive and negative help improve performance - Management flexible on different sales styles/don't have to follow a script as long as customer is happy and reasonable goals are met - Fast paced environment means there is always something to do and you won't be bored at work


      - Frequent miscommunications regarding scheduling between managers could get frustrating - On call shifts that required calling in 2 hours before shift were inconvenient, especially when balancing other jobs and commitments - Last minute merch flip changes from upper management caused scrambles for late night staffing

      1. 2.0
        Jul 15, 2020
        Key Holder
        Former Employee, more than 1 year
        CEO Approval
        Business Outlook


        50% discount, free tea during shift, ability to plan and participate in events in your community, as a leader there were lots of opportunities to make decisions independently


        Terrible communication with head office- they left us on the hook for four months during Covid with little to no communication as to what the status of our jobs was and then suddenly turned around and said “sorry your store is closing!” Additionally, as a key holder I was only paid 50cents more than a tea guide which in my option was not fair compensation based on the amount of responsibility I had. Upper management seemed to have no clue what things were like at store level and what customers desired. Culture was almost toxically positive, any criticism or concern was shot down immediately and silenced

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      Glassdoor has 804 DAVIDsTEA reviews submitted anonymously by DAVIDsTEA employees. Read employee reviews and ratings on Glassdoor to decide if DAVIDsTEA is right for you.