DAVIDsTEA Employee Reviews about "free tea"

Cons

• Did not receive proper training, guidance or support; was blamed for "slow" operations despite being a new hire and still learning • Barely got acknowledged for my sales accomplishments and was instead criticized for not upselling • Had to quit one month into the job because the pressure was unbearable!

Cons

Low hours - They don't give you enough hours to sustain yourself. You'll definitely need to get a second job. We have a handful of keyholders, all with full time availability. But none of them work anymore than 15-20h/wk. All of them had to take on other jobs. It seems like they'd rather hire more people than give more hours to those already there. Cutting shifts short - Again, a concern if you're really tight on money. They will cut your shifts short if it's quiet or they're not close to making the day's goal. If your not super outgoing or jumping to show customers everything we sell in the store, they will scold you. Even though I am always prompt with greeting and helping customers, I am little more reserved in my approach to talking to customers. I have been told I need to 'be more peppy'. Flowchart - company policy on how to talk to customers, which I find most of the time to be unnatural and kind of pushy. For example, I was told company policy is to only stop bringing teas from the wall to show customers when they literally tell you to stop. If they don't say anything, you just keep showing them more things, even if it's not what they came in for. Health claims - a lot of teas, especially the herbals, have specific health benefits given by the company as selling points to customers. I know it's retail - anything to get people interested. But I do find it a little skeevy when hear coworkers go, "This tea is anti-anxiety!" or "This tea made me go down 2 pant sizes!"