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DAVIDsTEA Employee Reviews about "free tea"

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59 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "You get to drink free tea throughout your shift and they offer a great discount.(in 108 reviews)
  • "Great coworkers (sometimes)(in 47 reviews)
  • "The people are great and truly care about the customer experiencd.(in 40 reviews)
  • "Great staff environment!(in 29 reviews)
  • "Fun work environment(in 19 reviews)
  • "Many employees having mental health issues due to unnecessary drama brought on by poor management.(in 60 reviews)
  • "Low pay and high expectations.(in 42 reviews)
  • "Expectations for managers do not align with pay(in 34 reviews)
  • "upper management, disorganized and micromanages(in 32 reviews)
  • "No benefits for tea guides/key holders not even if you work 30ish hours a week(in 26 reviews)

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Found 246 of over 804 reviews

Updated Sept 26, 2023

Reviews about "free tea"

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    1. 2.0
      Oct 17, 2018
      Tea Guide
      Former Employee, less than 1 year
      Toronto, ON
      CEO Approval
      Business Outlook


      • Was given decent hours and schedule (about 15 hours per week) • Coworkers were kind and caring • Most of the customers were pleasant; enjoyed helping them • Could drink unlimited teas during shift (great way to try out new blends) • Employee discount of 50% off all products


      • Did not receive proper training, guidance or support; was blamed for "slow" operations despite being a new hire and still learning • Barely got acknowledged for my sales accomplishments and was instead criticized for not upselling • Had to quit one month into the job because the pressure was unbearable!

      1. 3.0
        Jan 31, 2016
        Tea Guide
        Current Employee, less than 1 year
        CEO Approval
        Business Outlook


        Flexible scheduling - They only require 3 days from you scheduling wise, so if you're a student or looking for a second job, it's easy to fit it in. Discount and free tea during shifts. You never work alone - Always at least two people working. Cuts down stress when it's busy, and splits tasks when closing. Very friendly working environment.


        Low hours - They don't give you enough hours to sustain yourself. You'll definitely need to get a second job. We have a handful of keyholders, all with full time availability. But none of them work anymore than 15-20h/wk. All of them had to take on other jobs. It seems like they'd rather hire more people than give more hours to those already there. Cutting shifts short - Again, a concern if you're really tight on money. They will cut your shifts short if it's quiet or they're not close to making the day's goal. If your not super outgoing or jumping to show customers everything we sell in the store, they will scold you. Even though I am always prompt with greeting and helping customers, I am little more reserved in my approach to talking to customers. I have been told I need to 'be more peppy'. Flowchart - company policy on how to talk to customers, which I find most of the time to be unnatural and kind of pushy. For example, I was told company policy is to only stop bringing teas from the wall to show customers when they literally tell you to stop. If they don't say anything, you just keep showing them more things, even if it's not what they came in for. Health claims - a lot of teas, especially the herbals, have specific health benefits given by the company as selling points to customers. I know it's retail - anything to get people interested. But I do find it a little skeevy when hear coworkers go, "This tea is anti-anxiety!" or "This tea made me go down 2 pant sizes!"

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