DAVIDsTEA Reviews | Glassdoor.ca

DAVIDsTEA Reviews

Updated Jan 24, 2020

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3.1
51%
Recommend to a Friend
18%
Approve of CEO
DAVIDsTEA Executive Chairman and Interim CEO Herschel Segal (no image)
Herschel Segal
22 Ratings
Pros
  • "You get up to 50% discount on davids tea products that don't already have a discount(in 61 reviews)

  • "50% employee discount on almost everything(in 39 reviews)

Cons
  • "Upper Management not receptive to suggestions or potential changes(in 32 reviews)

  • "Full time and benefits are only offered to Store Managers(in 24 reviews)

More Pros and Cons
  1. "Great Company"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Tea Guide in Windsor, ON
    Recommends
    Positive Outlook

    I worked at DAVIDsTEA part-time for more than a year

    Pros

    Great company to work for! Lots of opportunity - a very fun environment

    Cons

    not many that i can think of

    DAVIDsTEA2019-09-10
  2. "Loved Davids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA full-time for more than a year

    Pros

    New company upbeat and listens to you

    Cons

    Lots of changes in upper ranks

    Advice to Management

    Lean on your team

    DAVIDsTEA2020-01-25
  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Seasonal Tea Guide 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA part-time

    Pros

    - free drinks -great management - clean environment

    Cons

    - minimum pay - inflexible hours -too much training hours

    DAVIDsTEA2020-01-18
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DAVIDsTEA full-time for more than a year

    Pros

    Company Culture. Good worklife balance

    Cons

    Leadership changes constantly. Constant changes of priority.

    DAVIDsTEA2020-01-23
  5. "Only good for high school students wanting very part time hours"

    StarStarStarStarStar
    Former Employee - Tea Guide in Vancouver, BC

    I worked at DAVIDsTEA full-time for less than a year

    Pros

    Free tea on shift, 50% discount. Very laid back uniform requirements.

    Cons

    Very stingy with wages. They force you to literally follow a script when you talk to customers and it’s painfully robotic and not personable. If you aren’t management it’s very hard to get full time hours. I’d only recommend this job to someone still in high as their first job or if you want something very part time. They make you stand outside and give people samples regardless of the weather, not fun in the rain/snow. There were some very young supervisors (not a problem) but they were very inexperienced and were not able to properly help problematic customers and it was painful to pass off a customer to them and watch them struggle.

    Show More

    Advice to Management

    Give your staff more hours and wage increases!

    DAVIDsTEA2020-01-22
  6. "Decent summer job"

    StarStarStarStarStar
    Former Employee - Warehouse Worker 

    I worked at DAVIDsTEA full-time for less than a year

    Pros

    Nice people, good tea, understanding supervisors

    Cons

    Repetitive work, speed quotas, high layoffs

    DAVIDsTEA2019-12-10
  7. "Young Company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Montreal, QC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA full-time for more than a year

    Pros

    It's a great place for a first job to get the experience you need.

    Cons

    Very little employee perks in comparison with other companies.

    DAVIDsTEA2019-12-12
  8. Helpful (1)

    "Fun, but exhausting..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tea Guide 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time for more than a year

    Pros

    Friendly co-workers, Well organized management, your job expectations are very clear. The 50% tea discount is a good perk as well! The job is very fun if you enjoy interacting with people and are confident in your communication skills. It's fairly easy to become a keyholder, but you barely get paid more and there are way more responsibilities. The environment is very inclusive though, so it's doubtful you'll feel out of place as a minority in the workplace. It's not a bad job for high school students.

    Show More

    Cons

    The policy feels very strict, and there's an atmosphere of "always being afraid of getting in trouble" amongst the tea guides from the manager or supervisors. The expectations, if clear, are also very very demanding. For example, if you have 10 seconds to greet a customer and you take 12 seconds, your manager might literally be timing you. There's a lot of "micromanaging" that goes on, and for minimum wage, you end up incredibly overworked and exhausted (especially during the holiday season). You also have to put on a 'false cheery' attitude, and are forced to inform every single customer of the promotions which lends to the customer feeling uneasy.

    Show More

    Advice to Management

    The on the job training is great, as well as the clear expectations from managers. The 'micromanaging' aspect seems to result in a lot of employee turnover though. Improving the 'customer service' line would mean fewer customers coming into stores and yelling at tea guides about the awful service.

    DAVIDsTEA2019-11-26
  9. Helpful (2)

    "Messy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tea Guide in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DAVIDsTEA part-time for more than 5 years

    Pros

    - 50% discount - able to drink tea on shift - usually pretty good regulars - usually good team members below management level

    Cons

    - company decided to not give out merit increases this year due to many losses in recent years, despite increasing the workload and making many aspects of working at store level more difficult (and also, despite the CEO lending $2million to a family member's business that was also going under) - constantly cutting labour - lack of communication from office to store level, and even between levels of management in store - employees that are low-performing are rarely followed up with and are held to a different, lower standard when it's known that they do not perform as well. Higher-performing staff are expected to pick up their slack without any form of compensation or appreciation - when merit increases existed, they were a joke. They were mostly based on your position, instead of experience/performance. If you had worked in a position for 3 years and earned your wage through appraisals, someone who got hired to the same position later got a raise to make the same amount that you did - management in-store does not adequately train members of staff, especially those that are promoted to higher positions. Lots of things are to be learned by yourself and if you make a mistake on one of these things it is your fault despite not being properly trained in the area - product quality went extremely downhill despite keeping prices the same, if not raising them. Brand loyalty both from customers and employees began to disappear because customers were not happy with products, promotions, and corporate customer service and the blame was placed on store employees - management only gives you feedback when it is negative and often in a way that makes it very personal. Nearly no feedback when you are performing well - only Store Managers are allowed to give feedback to their higher ups, even though they're rarely involved on the sales floor. If you attempt to give feedback that can be interpreted as negative to either your manager or a district manager you are automatically not a team player and it results in poor appraisal results

    Show More

    Advice to Management

    Improve your entire training process. Part-time tea guides should not be doing tasks reserved for Assistant Managers. Improve product quality.

    DAVIDsTEA2019-11-24
  10. Helpful (1)

    "Good employee discount, poor employee management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tea Guide in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time for more than 3 years

    Pros

    50% off, free tea during shifts, awesome coworkers

    Cons

    Anyone above Store Manager cares very little about actual employees. Store managers are chosen by favoritism by district and regional managers. I went through 4 SMs during my two years at the same store and two were lovely, the other two were nightmares. They don't care about their employees, they only care about numbers. Don't fall for the shiny happy people facade, it's all PR

    DAVIDsTEA2019-11-20
Found 427 reviews