DAVIDsTEA Reviews | Glassdoor.ca

DAVIDsTEA Reviews

Updated 20 September, 2017
241 reviews

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3.3
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DAVIDsTEA CEO Joel Silver
Joel Silver
11 Ratings

241 Employee Reviews

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Pros
Cons
  • Store Managers are expendable no real work life balance (in 10 reviews)

  • Hard to move up to full-time hours, if that's your goal (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (More than 3 years)

    Pros

    Good company culture with lots of perks
    Free tea while working
    Relaxed, fun working environment
    Community events to participate in

    Cons

    Developed flow chart for staff to follow when interacting with customers - very robotic sounding
    Room for growth internally definitely not as good as when it started


  2. "Tea Guide"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at DAVIDsTEA part-time

    Pros

    -Fun environment
    -Low maintenance
    -Flexible hours

    Cons

    -Can feel pushy
    -Management needs better training in some cases


  3. "Lots of change in the past year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tea Guide in Sudbury, ON
    Current Employee - Tea Guide in Sudbury, ON
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA part-time (More than a year)

    Pros

    -Amazing and supportive TEAm of people to work with
    -Fun environment

    Cons

    The company is heading in an increasingly sales driven direction and continuously leaving behind the little things that made it great one-by-one

    Advice to Management

    Don't lose sight of what made this company great to begin with


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  5. "Not bad, as retail jobs go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Toronto, ON
    Former Employee - Tea Guide in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (Less than a year)

    Pros

    - My coworkers and manager were all really great people
    - Digital scheduling system is easy to use
    - Easy to pick up shifts (if you're a good employee and your location is doing well)
    - Thorough, paid training
    - Fun vibe
    - Quality products
    - Incredible staff discount!

    Cons

    - Pushy sales tactics (despite what they claim) and constant pressure to meet sales goals
    - Expectation to read emails/learn about products outside of work hours
    - Minimum wage
    - Hard to move up to full-time hours, if that's your goal

    Advice to Management

    If you want your employees to feel more like part of the company, make it easier to get benefits and full-time hours. It's hard to work for a company that expects extra work but minimizes our hours and only pays minimum wage.


  6. Helpful (4)

    "Little to no recognition, staff were ignored and stressed out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA full-time (More than 3 years)

    Pros

    Mostly friendly team members, free tea to drink while working, 50% discount on all product

    Cons

    No benefits for full time unless you're on salary (Store Managers and up), a LOT of responsibilities put on all staff members with little to no recognition, barely more than minimum wage to start, very minimal wage increase over time, legitimate complaints/concerns about management went unheard/unnoticed, very few opportunities for bonuses/incentive aside from occasional company-wide competitions with 1-3 top prizes among ~130 stores (usually no more than a $75 gift card to split between 10+ staff members), staff parties paid for out of pocket (incl. holiday parties).

    Advice to Management

    I worked for DAVIDsTEA for 3.5 years - started as a seasonal tea guide, moving up to key holder, then assistant manager for the last year.
    My first few years as a tea guide (sales associate) I was blissfully unaware of the problems around me, but as soon as more responsibility and information became available, this idealized job deteriorated quickly.
    I gave about 3 weeks notice and for my last 2 weeks at the company I was the acting manager and received no compensation or even recognition for the extra work and effort I was putting into the store. My staff was stressed out and felt ignored and unimportant due to extreme lack of communication regarding the situation of the future Store Manager.
    Despite a decent relationship with our District Manager, I had no exit interview, no thank you, no goodbye.
    There was a lot of talk with myself and other employees about opportunities to move up within the company, but nothing ever came of it. They seem to keep people interested and hopeful with empty offers.
    I truly feel this company tries to show employees it's young and hip and friendly, but when things aren't 100% perfect, people reaching out for help are ignored or shut down. They prefer workers who take direction and don't think for themselves at store level - big picture they are happy to take your product, design or marketing ideas for their own as long as there's a chance of at least a short-term profit.
    My store had a very high turnaround on staff because this job does not work long-term for those with a brain of their own.


  7. "Not a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder in Calgary, AB
    Former Employee - Keyholder in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DAVIDsTEA part-time (More than 3 years)

    Pros

    The employee discount is great and the other part time employees are usually really fun to be around. The products are alright.

    Cons

    The higher ups don't listen to anyone but themselves and do not take advice. They don't treat their key holders fairly and often shut them down.

    Advice to Management

    Listen to your employees instead of just ignoring and shutting us down


  8. Helpful (4)

    "Don't work there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Newmarket, ON
    Former Employee - Tea Guide in Newmarket, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time

    Pros

    Free tea during the shift
    50% discount

    Cons

    Hire too many people then give them one shift a week or two (if you're lucky), making it impossible to make a descent amount of money.
    Manager cares more about sales than you. It's like they are always testing you and constantly badgering you about your faults.
    Gives short shifts so that you don't get a brake
    Overall you get annoyed working there, not that great of a place to be.

    Advice to Management

    Stop badgering your employees and try to uplift them instead.


  9. Helpful (1)

    "Don't Apply."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Calgary, AB
    Current Employee - Assistant Manager in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA full-time (More than a year)

    Pros

    Great discount. Customers are usually pretty happy.

    Cons

    Pay is extremely low, culture is shifting away from a fun company to sales sales sales. Management takes advantage of employees. Despite trying to coach feedback, there is a severe lack of follow-through. You feel expendable.

    Advice to Management

    Listen to your team.


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at DAVIDsTEA full-time

    Pros

    Good atmosphere work
    Good organisation

    Cons

    Bad increase salary every year


  11. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at DAVIDsTEA part-time

    Pros

    Good energy great training lots of feedback

    Cons

    No work life balance

    Advice to Management

    Be reasonable with expectations or pay more/better


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