DAVIDsTEA Reviews

Pros

A company who truly cares about its people and customers. Be caring, be fresh, be engaged! And they live & breathe this every single day.

Advice to Management

Amazing leaders at DT who are inspiring to work for.

Pros

Easy to learn, very easy going.. great starter job.

Pros

Amazing discount, great products, great customers, fun and exciting company.

Advice to Management

Treat key holders with the respect they deserve.

Pros

- fun, and dynamic work experience
- open and welcoming to everyone
- 50% off employee discount on everything except giftcards, mark-downs, and certain specialty items.
- Flexible hours
- Lenient dress code
- Free drinks on shift
- Amazing customer relations
- Excellent employee assistance programs for those struggling with mental health/career planning.
- A lot of opportunity for growth. If you play your cards right, you can climb your way up the company ladder at a faster-than-average pace.
- Some stores will pay to get you Food Safe certified.
- Flexible return/exchange policy
- Probably the only retailer I know that says they are "customer focused" and actually are.
- Pay above minimum wage even for part time employees.
- Healthy environment where the ultimate goal is to help staff grow with consistent coaching and positive reinforcement.
- Many stores will play in-store games to incentivize staff (and sometimes there are company-wide contests where you can win free DAVIDsTEA product).

Advice to Management

Being an ASM at DAVIDsTEA can be a lot of fun - if you are the right person for the job. If you don't like people, this job is not for you. You need to be social, making a connection with your customers (and remembering regulars by name, because they get really offended when you forget!!), treating all your customers like VIPs in a short period of time.

My tips for success:
- get an agenda and write everything down
- keep notes on the coaching and feedback that you dole out so you can revisit these issues later if they do not correct themselves.
- bring treats for staff every now and then (they appreciate it, and it keeps them engaged).
- work with your store manager at all times. Always CC them in emails and keep them part of the conversation, even when they're not in store.
- be aware of your tone...DT is not the place for arrogance or intimidation.
- get good at multi-tasking. You will often have six things on the go at once and no matter what you're working on, you always need to be aware of your store, your customers, and your staff.
- do up a zone chart to keep everyone in their correct stations throughout a shift to maximize efficiency.
- delegate tasks to part-time employees to pick away at in between customers so that you don't wind up doing everything yourself.
- plan in-store games. The SM is usually too busy to do this themselves, but this is the perfect opportunity as an ASM to incentivize staff to be giving out great customer service, while also meeting sales goals.

Pros

Easy crew to work with, good training by the company and nice discounts.

Pros

Wonderful products, teas and accessories I am proud to sell

Advice to Management

Train your store managers in groups and set a NATIONAL STANDARD of work place code of conduct and behavior, not just sales targets. The whole cultural shift in the sales driven first culture in recent years is only serving your shareholders, NOT your customers and employees.

Pros

Very understanding manager at my location. Amazing employee Discount

Pros

Flexible with schedule
Relaxing environment
Great people to work with within personal location

Advice to Management

You need to stop making everything a competition among the stores. While it is a bit of fun, there are some stores that need some serious love and care, including employee training. The stores need more hours to hand out so we can make a decent wage and pay bills. This is a great job for those who are looking for a first job, but if you're looking for a career, look elsewhere.

Pros

Fun environment, great team spirit and nice to be able to drink tea for free during shifts

Advice to Management

Maintain the fun environment in the stores, do not put too much pressure on your tea guides - selling for 15$ of tea and making the customer feel welcomed is okay. Selling for 50$ by pressuring the client won't work in the long run.

Pros

- Everyone is very friendly, even in the high-stress, fast-paced location I worked.
- It was somewhat competitive, because I joined during a holiday term meant for selecting long-term employees from that set, so it's good if you are the type to be motivated by competition.
- Everyone shares a love of tea which brings comforting vibes.
- It is a solid company that will provide a steady job for a long time.
- From what I've seen, you can become a manager pretty easily because many people are leaving the job after being a manager for a while.

Advice to Management

My suggestion is to make each employee feel more like they matter as a person, which I understand can be difficult in a large company with many employees going in and out and high standards for performance, however it will really make a difference in everyone's performance in my opinion.