DAVIDsTEA Reviews | Glassdoor.ca

DAVIDsTEA Reviews

Updated 13 June, 2017
219 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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DAVIDsTEA CEO Joel Silver
Joel Silver
5 Ratings

219 Employee Reviews

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Pros
Cons
  • No benefits (health) for part time work (in 18 reviews)

  • Hard to get full time hours (perhaps specific to the store) (in 17 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder in Toronto, ON
    Current Employee - Keyholder in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DAVIDsTEA part-time (Less than a year)

    Pros

    -Free tea during shift
    -very relaxed dress code
    -co-workers generally very cool
    -SM/ASM can be very supportive
    -base pay above minimum wage

    Cons

    -often times hard to upsell
    -can be tiring standing for whole shift
    -advancement seems a far fetched concept


  2. "Devoted to Disgruntled Tea Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Vancouver, BC
    Former Employee - Tea Guide in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA full-time (More than a year)

    Pros

    -50% discount, at the time I worked there
    -diverse consumer base
    -bright, positive, colourful environment
    -well-staffed, depending on management

    Cons

    -minimum wage
    -after three raises and two years of working with the company, i was making less than a dollar more than when I started
    -less focus on authentic interactions between customers and staff, produced a "flow chart" to control conversation as an attempt to increase sales
    -doesn't promote within
    -product went from largely organic to almost every tea including artificial flavours
    -instructed staff to share that artificial flavouring was "developed from natural sources produced in a lab, therefore it isn't completely natural", a statement obviously untrue to produce more sales
    -no benefit plans for full time staff

    Advice to Management

    consumers want natural product, limit the use of artificial flavouring.
    pay workers a living wage


  3. "Tea guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tea Guide in Laval, QC
    Former Employee - Seasonal Tea Guide in Laval, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    50% off on loose leaf tea
    Friendly work environment
    No particular dress code

    Cons

    Small workplace
    You might have on call shifts

    Advice to Management

    When I left, they were starting to put a little extra pressure on employees for more sales.... My advice would be not to fall into a model who puts too much pressure on customers, ultimately they feel pushed and leave.


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  5. Helpful (4)

    "Great coworkers, intense and negative selling expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Halifax, NS
    Former Employee - Key Holder in Halifax, NS
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    Great coworkers, 50% discount and free drinks on shift, you build a lot of transferable skills (retail, barista, teamwork), genuinely good products for the most part

    Cons

    Frequent turnover in management, inconsistent management across different stores, a lot is expected of you even as a sales associate, INTENSE selling focus despite no commission


  6. Helpful (4)

    "Do not work there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Quebec, QC
    Current Employee - Manager in Quebec, QC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA full-time (More than 3 years)

    Pros

    employee discount.- good tea- nice products

    Cons

    Arrogant, no respect for staff who work in store, hire their friends and family at HO instead of competent people. Do not have any of the values they brag about- none-.
    Cheap, pressure selling for minimum wage.


  7. Helpful (1)

    "Fun place to work with nice people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Montreal, QC
    Former Employee - Tea Guide in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Corporate culture, fun industry, good customers

    Cons

    Low salary, becoming more corporate


  8. Helpful (2)

    "Fun place to work, great people and eerily nice customers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tea Guide in Ottawa, ON
    Former Employee - Seasonal Tea Guide in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time (Less than a year)

    Pros

    Not only do you get free tea and lattés on your shift, you actually get to learn a lot of cool things about tea to impress your friends. The atmosphere is incredibly fun and even when things go wrong the people make it enjoyable.

    Cons

    All managers had been transferred in a month before my arrival so there was a lot of confusion on how to run the store compared to the stores they came from.

    Advice to Management

    Pay closer attention to each management member, some bring down the entire team and are not at all up to DavidsTEA standards with customers.


  9. "Fun Place to Work...if you like Working 1 day a week."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tea Guide in Edmonton, AB
    Current Employee - Tea Guide in Edmonton, AB
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA part-time (Less than a year)

    Pros

    Fun Atmosphere, Best Customers, Great for an outgoing personality

    Cons

    Not a realiable income source, Management is Questionable, Lots of Red Tape

    Advice to Management

    Review your current Managers and their assistants because half of them are not Manager Quality.


  10. "Tea Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Toronto, ON
    Former Employee - Tea Guide in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time

    Pros

    Great people, great tea, fun work environment

    Cons

    Bad communication, poor management, promises for advancement unkept


  11. "Tea Guide Employment Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Edmonton, AB
    Former Employee - Tea Guide in Edmonton, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA (Less than a year)

    Pros

    Pleasant working environment, company culture of continual learning, free drinks on shift, staff discount, overall nice customers, opportunity to move-up in the company

    Cons

    Interactions with customers were basically scripted, repetitive tasks, call-in shifts where you had to call the store an hour before your shift to see if you were needed or not


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