DAVIDsTEA Reviews | Glassdoor.ca

DAVIDsTEA Reviews

Updated 18 January, 2019
351 reviews

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3.1
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DAVIDsTEA CEO Joel Silver
Joel Silver
51 Ratings

Employee Reviews

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Pros
  • "50% discount on all items except sale items" (in 50 reviews)

  • "Great employee discount, Great work environment, Staff are usually great to work with as well" (in 31 reviews)

Cons
More Pros and Cons

  1. "District manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DAVIDsTEA full-time (Less than a year)

    Pros

    A company who truly cares about its people and customers. Be caring, be fresh, be engaged! And they live & breathe this every single day.

    Cons

    None! If you’re looking to not be challenged & not work hard DT is not for you. Everything can be looked at through a positive lens.

    Advice to Management

    Amazing leaders at DT who are inspiring to work for.


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    Easy to learn, very easy going.. great starter job.

    Cons

    Not many hours if you’re part time. A low volume store.

  3. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Cornwall, ON
    Current Employee - Key Holder in Cornwall, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DAVIDsTEA part-time (More than a year)

    Pros

    Amazing discount, great products, great customers, fun and exciting company.

    Cons

    Hours based on sales, only manager is guaranteed full-time, merchandising plans are made by people who don't work in stores and therefore sometimes have unreal expectations for merch.

    Advice to Management

    Treat key holders with the respect they deserve.


  4. Helpful (2)

    "Above Average Pay, Opportunity For Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Moncton, NB
    Current Employee - Assistant Store Manager in Moncton, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DAVIDsTEA full-time (Less than a year)

    Pros

    - fun, and dynamic work experience
    - open and welcoming to everyone
    - 50% off employee discount on everything except giftcards, mark-downs, and certain specialty items.
    - Flexible hours
    - Lenient dress code
    - Free drinks on shift
    - Amazing customer relations
    - Excellent employee assistance programs for those struggling with mental health/career planning.
    - A lot of opportunity for growth. If you play your cards right, you can climb your way up the company ladder at a faster-than-average pace.
    - Some stores will pay to get you Food Safe certified.
    - Flexible return/exchange policy
    - Probably the only retailer I know that says they are "customer focused" and actually are.
    - Pay above minimum wage even for part time employees.
    - Healthy environment where the ultimate goal is to help staff grow with consistent coaching and positive reinforcement.
    - Many stores will play in-store games to incentivize staff (and sometimes there are company-wide contests where you can win free DAVIDsTEA product).

    Cons

    - Small teams mean less coverage when someone is sick or absent.
    - Long hair has to be tied back.
    - Frequent inventory hiccups
    - At times, unclear promotions/unclear promotional signage
    - Frequent customer complaints regarding quality and pricing.
    - If you're on management team, be prepared for a lot of paperwork.
    - While they do offer admin time to management team, note that you probably will have to work off the clock to get reports/schedules/payroll submitted on time, as while you are in store, customers will be your #1 priority.

    Advice to Management

    Being an ASM at DAVIDsTEA can be a lot of fun - if you are the right person for the job. If you don't like people, this job is not for you. You need to be social, making a connection with your customers (and remembering regulars by name, because they get really offended when you forget!!), treating all your customers like VIPs in a short period of time.

    My tips for success:
    - get an agenda and write everything down
    - keep notes on the coaching and feedback that you dole out so you can revisit these issues later if they do not correct themselves.
    - bring treats for staff every now and then (they appreciate it, and it keeps them engaged).
    - work with your store manager at all times. Always CC them in emails and keep them part of the conversation, even when they're not in store.
    - be aware of your tone...DT is not the place for arrogance or intimidation.
    - get good at multi-tasking. You will often have six things on the go at once and no matter what you're working on, you always need to be aware of your store, your customers, and your staff.
    - do up a zone chart to keep everyone in their correct stations throughout a shift to maximize efficiency.
    - delegate tasks to part-time employees to pick away at in between customers so that you don't wind up doing everything yourself.
    - plan in-store games. The SM is usually too busy to do this themselves, but this is the perfect opportunity as an ASM to incentivize staff to be giving out great customer service, while also meeting sales goals.


  5. "Tea Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at DAVIDsTEA part-time

    Pros

    Easy crew to work with, good training by the company and nice discounts.

    Cons

    Just a seasonal contract that they were not looking forward to renew.


  6. Helpful (3)

    "Great products, toxic work culture, weakly managed by profit above everything else practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA part-time (More than 3 years)

    Pros

    Wonderful products, teas and accessories I am proud to sell

    Cons

    The human resource and management culture is toxic in our area, from the District Manager downwards. Longtime staff quitting out of frustration for the ineffective management to resolve scheduling/work culture/training/conflict resolution matters. All of DavidsTea Employment problems in our area are SELF INFLICTED due to the management culture and hiring of unsuitable people who 'take over' the atmosphere of the store with their dysfunctional private life, and its being allowed to creep into the work place.

    Advice to Management

    Train your store managers in groups and set a NATIONAL STANDARD of work place code of conduct and behavior, not just sales targets. The whole cultural shift in the sales driven first culture in recent years is only serving your shareholders, NOT your customers and employees.


  7. "Inclusive Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Toronto, ON
    Former Employee - Tea Guide in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (Less than a year)

    Pros

    Very understanding manager at my location. Amazing employee Discount

    Cons

    disorganization of HQ and district managers.

  8. Helpful (2)

    "Good for First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Mont-Royal, QC
    Current Employee - Shift Supervisor in Mont-Royal, QC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA part-time (Less than a year)

    Pros

    Flexible with schedule
    Relaxing environment
    Great people to work with within personal location

    Cons

    Upper Management doesn't care about certain stores, overlooks employee concerns and there is a serious lack of training
    Pay is decent, but not enough if you're trying to pay bills
    Full time and benefits are only offered to Store Managers

    Advice to Management

    You need to stop making everything a competition among the stores. While it is a bit of fun, there are some stores that need some serious love and care, including employee training. The stores need more hours to hand out so we can make a decent wage and pay bills. This is a great job for those who are looking for a first job, but if you're looking for a career, look elsewhere.


  9. "Good company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Montreal, QC
    Former Employee - Tea Guide in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA (More than 3 years)

    Pros

    Fun environment, great team spirit and nice to be able to drink tea for free during shifts

    Cons

    I worked for 3 years as a tea guide. At the beginning the company was not putting too much pressure on tea guide to sell. The whole experience was focused on the quality of the service and the customers experience. When I left it was a different story. More pressure to sell, service is more generic, tea guide are expected to provide amazing service and try to sell more at the same time, which is fine, but isnt that far from the original values though ?

    Advice to Management

    Maintain the fun environment in the stores, do not put too much pressure on your tea guides - selling for 15$ of tea and making the customer feel welcomed is okay. Selling for 50$ by pressuring the client won't work in the long run.


  10. "Friendly and positive environment with high standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide in Toronto, ON
    Former Employee - Tea Guide in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time (Less than a year)

    Pros

    - Everyone is very friendly, even in the high-stress, fast-paced location I worked.
    - It was somewhat competitive, because I joined during a holiday term meant for selecting long-term employees from that set, so it's good if you are the type to be motivated by competition.
    - Everyone shares a love of tea which brings comforting vibes.
    - It is a solid company that will provide a steady job for a long time.
    - From what I've seen, you can become a manager pretty easily because many people are leaving the job after being a manager for a while.

    Cons

    - The competitive environment might not be for everyone and could be seen as stressful, if joined during this type of term.
    - They tend to have high traffic especially during the holiday season and it can get very hectic.
    - There is a *lot* to memorize when it comes to the teas so there is extra work in that sense, and might be tough for those who find memorizing not their strong suit.

    Advice to Management

    My suggestion is to make each employee feel more like they matter as a person, which I understand can be difficult in a large company with many employees going in and out and high standards for performance, however it will really make a difference in everyone's performance in my opinion.