DAVIDsTEA Reviews | Glassdoor.ca

DAVIDsTEA Reviews

Updated Sep 10, 2019

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Found 404 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
26%
Approve of CEO
DAVIDsTEA CEO Herschel Segal (no image)
Herschel Segal
16 Ratings
Pros
  • "Free tea while your working and 50% discount on everything in store(in 44 reviews)

  • "50% employee discount on almost everything(in 37 reviews)

Cons
  • "upper management is highly disorganized (there was some issues with the board last year and the takeover was not smooth)(in 31 reviews)

  • "Full time and benefits are only offered to Store Managers(in 23 reviews)

More Pros and Cons
  1. "Great Company"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Tea Guide in Windsor, ON
    Recommends
    Positive Outlook

    I worked at DAVIDsTEA part-time for more than a year

    Pros

    Great company to work for! Lots of opportunity - a very fun environment

    Cons

    not many that i can think of

    DAVIDsTEA2019-09-10
  2. "No company values or ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tes Guide in Toronto, ON
    Doesn't Recommend
    Disapproves of CEO

    I worked at DAVIDsTEA part-time for less than a year

    Pros

    - Tea. Tea all day long. - Amazing talented staff

    Cons

    - Terrible management- unorganized, untalented droids with no appreciation for what staff have to go through due to their hard driven bottom line business approach. "Us and Them" feeling across the company. You are always told to admire and be in awe of this David person that no one knows, or ever sees, or feels any connection to. One time, as a prize for reaching Christmas sales targets, I won...a t-shirt signed... by David. No jokes. This is the kind of tone deaf, insulting stuff that happens there. - Consistently understaffed because of cost saving efforts which has a very negative effect on staff morale

    Show More

    Advice to Management

    I don't know- maybe hire managers that actually have people skills and empathy and act more like humans? Make those easy small changes that make the work environment better for your staff.

    DAVIDsTEA2019-09-09
  3. "No one cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA full-time for more than 5 years

    Pros

    Easy theft/ free stuff lots of independence

    Cons

    You don’t need to do anything

    DAVIDsTEA2019-09-05
  4. "Pre fun tbh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DAVIDsTEA full-time for more than 3 years

    Pros

    Fun place to work. Very flexible for students etc.

    Cons

    Upper Management not receptive to suggestions or potential changes

    DAVIDsTEA2019-08-11
  5. "Lots of fun but iffy management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Calgary, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time for more than a year

    Pros

    - Great customer base - Fun and dynamic work - Free tea while you're working

    Cons

    - Can get stuck on one post for hours at a time ie. sampling - Management at my old store moved in and out fast

    DAVIDsTEA2019-08-09
  6. "A good starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 

    I worked at DAVIDsTEA full-time

    Pros

    Great staff and environment. A fun, engaging job where you learn a lot of really solid skills. Potential to move up in the company.

    Cons

    Low pay and high expectations.

    DAVIDsTEA2019-08-08
  7. "Fun place to work!"

    StarStarStarStarStar
    Former Employee - Seasonal Tea Guide 

    I worked at DAVIDsTEA part-time

    Pros

    Get to be around tea all day, AMAZING employee discount, free tea during shift, and fun to talk about teas

    Cons

    Low wages (as with most retail jobs), competition to stay on if you are seasonal

    DAVIDsTEA2019-08-06
  8. "must love tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Toronto, ON

    I worked at DAVIDsTEA full-time for more than a year

    Pros

    youthful culture and fun product

    Cons

    too much workload for manager as well as being on the floor all the time

    Advice to Management

    too much workload on managers, no office to work from

    DAVIDsTEA2019-08-14
  9. Helpful (1)

    "It starts out fun, but then it just becomes frustrating and depressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Key Holder 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA for more than a year

    Pros

    • 50% discount and free drinks • you can sometimes get unsellable products for free • you learn about upcoming products before they're in stores • barring management, you can work with great people • the only Key Holder-specific pro is that you are *usually* given more hours/shifts than Tea Guides

    Cons

    *** Despite what the DT employee who responds to Glassdoor reviews says, I've worked at multiple stores and can tell you that these cons are company-wide issues, NOT store-specific *** As a Key Holder, your wage is around $0.50 higher than a Tea Guide's (which is min wage in my area) and you have way more responsibilities. You do not get a share of the bonuses if your store makes its sales goals, and you are most... often kept at part-time status so you are ineligible for benefits, even if you work 5 shifts a week. Key Holders are also not guaranteed a minimum number of hours/shifts or a stable schedule – you could have 25 hours one week and 10 hours the next. The rest of this job's cons are felt in all store positions: • disorganized district/regional management and head office that are incredibly out of touch with their stores • alarmingly high turnover at all levels, especially in store management • CONSTANT labour hour cuts and increasing store closures, even when sales goals are met • no annual merit increases because they're "not in the budget," so everyone's wages are effectively capped • extreme favouritism, to the point where people won't be fired even if they have HR/integrity claims filed against them, as long as they make sales • very little staff training and almost no opportunities for advancement • an excessive focus on handing out tea samples to rude people for hours • long and stressful merch change nights (have fun working past midnight!) • frequent last-minute changes to merchandising and promotions, creating a complete lack of consistency across stores that frustrates both customers and staff. Low sales and reduced customer loyalty are blamed on stores, when they're really due to HQ's decisions (such as discontinuing over a third of the teas at once with little communication, overproducing teaware that's decreasing in quality, a huge increase in online exclusives, limiting promotions and sales, the list goes on). Many of us won't be surprised if DT becomes an online-only company, or goes down completely, in the next 2-5 years – the few pros of this job are why anyone is still here. DT may be a good fit for you if you're a student or if you just want a part-time job, but DO NOT WORK HERE if you have bills to pay or want any kind of job/hours security.

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    Advice to Management

    • STOP constantly cutting labour hours and don't over-hire when you can instead give staff the hours that they need • be accountable for when you make poor business decisions instead of putting the blame on your stores • make it possible for anyone below management to get benefits, bonuses, and livable hours • expand and improve your head office BEFORE you redesign stores and release "innovative" products that... customers don't want • stop with the unnecessary cuts on product quality, and stop over-producing products that don't sell (no wonder you're losing money!) • don't bother having an "integrity line" if you won't take anyone's concerns seriously • cool it on the micromanagement, and maybe tell your staff when they’re doing things well sometimes

    Show More
    DAVIDsTEA2019-08-11
  10. "Lots of Changes, but overall a good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Holder in Toronto, ON
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time for less than a year

    Pros

    - Great Discount - Positive work Environment - Great Co Workers - Understanding management - All the tea you can drink

    Cons

    - Lots is changing throughout the company, that isn't communicated to staff or customers well- so lots of confusion overall - very very sales focused, and that is the #1 priority overall.

    Advice to Management

    I think the company is great, overall. I just think ensuring clear and consistent information is available to both the team and the customers at all times. When you guys discontinued all the teas, the list we got was only about half the teas you retired- and that caused MAJOR issues for everyone at the front line.

    DAVIDsTEA2019-07-04
Found 404 reviews