DAVIDsTEA Reviews

Pros

Great company to work for! Lots of opportunity - a very fun environment

Cons

not many that i can think of

Pros

Easy theft/ free stuff lots of independence

Cons

You don’t need to do anything

Pros

Fun place to work. Very flexible for students etc.

Cons

Upper Management not receptive to suggestions or potential changes

Pros

- Great customer base - Fun and dynamic work - Free tea while you're working

Cons

- Can get stuck on one post for hours at a time ie. sampling - Management at my old store moved in and out fast

Pros

Great staff and environment. A fun, engaging job where you learn a lot of really solid skills. Potential to move up in the company.

Cons

Low pay and high expectations.

Pros

youthful culture and fun product

Cons

too much workload for manager as well as being on the floor all the time

Advice to Management

too much workload on managers, no office to work from

Pros

• 50% discount and free drinks • you can sometimes get unsellable products for free • you learn about upcoming products before they're in stores • barring management, you can work with great people • the only Key Holder-specific pro is that you are *usually* given more hours/shifts than Tea Guides

Cons

*** Despite what the DT employee who responds to Glassdoor reviews says, I've worked at multiple stores and can tell you that these cons are company-wide issues, NOT store-specific *** As a Key Holder, your wage is around $0.50 higher than a Tea Guide's (which is min wage in my area) and you have way more responsibilities. You do not get a share of the bonuses if your store makes its sales goals, and you are most... often kept at part-time status so you are ineligible for benefits, even if you work 5 shifts a week. Key Holders are also not guaranteed a minimum number of hours/shifts or a stable schedule – you could have 25 hours one week and 10 hours the next. The rest of this job's cons are felt in all store positions: • disorganized district/regional management and head office that are incredibly out of touch with their stores • alarmingly high turnover at all levels, especially in store management • CONSTANT labour hour cuts and increasing store closures, even when sales goals are met • no annual merit increases because they're "not in the budget," so everyone's wages are effectively capped • extreme favouritism, to the point where people won't be fired even if they have HR/integrity claims filed against them, as long as they make sales • very little staff training and almost no opportunities for advancement • an excessive focus on handing out tea samples to rude people for hours • long and stressful merch change nights (have fun working past midnight!) • frequent last-minute changes to merchandising and promotions, creating a complete lack of consistency across stores that frustrates both customers and staff. Low sales and reduced customer loyalty are blamed on stores, when they're really due to HQ's decisions (such as discontinuing over a third of the teas at once with little communication, overproducing teaware that's decreasing in quality, a huge increase in online exclusives, limiting promotions and sales, the list goes on). Many of us won't be surprised if DT becomes an online-only company, or goes down completely, in the next 2-5 years – the few pros of this job are why anyone is still here. DT may be a good fit for you if you're a student or if you just want a part-time job, but DO NOT WORK HERE if you have bills to pay or want any kind of job/hours security.

Advice to Management

• STOP constantly cutting labour hours and don't over-hire when you can instead give staff the hours that they need • be accountable for when you make poor business decisions instead of putting the blame on your stores • make it possible for anyone below management to get benefits, bonuses, and livable hours • expand and improve your head office BEFORE you redesign stores and release "innovative" products that... customers don't want • stop with the unnecessary cuts on product quality, and stop over-producing products that don't sell (no wonder you're losing money!) • don't bother having an "integrity line" if you won't take anyone's concerns seriously • cool it on the micromanagement, and maybe tell your staff when they’re doing things well sometimes

Pros

- Great Discount - Positive work Environment - Great Co Workers - Understanding management - All the tea you can drink

Cons

- Lots is changing throughout the company, that isn't communicated to staff or customers well- so lots of confusion overall - very very sales focused, and that is the #1 priority overall.

Advice to Management

I think the company is great, overall. I just think ensuring clear and consistent information is available to both the team and the customers at all times. When you guys discontinued all the teas, the list we got was only about half the teas you retired- and that caused MAJOR issues for everyone at the front line.