Cyracom International Reviews

Pros

work-life balance, highly multicultural, located in a city with great weather

Cons

heavy lay-offs and reorganization of the company, lack of loyalty to employees

Pros

Good benefits. The health insurance is very good.

Cons

They do not prepare you for the intense 911 or hospital calls you receive it is very stressful. Though you work remotely you cannot get up to go to the bathroom without them writing you up. If you are sick and run out of sick time and you go to the ER they want you to mandatorily get a 5-day leave of absence from one doctor and that is not possible if you just went t one visit and were told to stay home the limit two days until you see your primary, so they go and write you up. They do not withhold federal taxes but do not explain it you do all regular paperwork and since so much is taken out for your insurance, Medicare and other things if you are not aware you wind up owing taxes. When they terminate you for being sick, they turn around and lie about you to unemployment.

Pros

Can work full-time and overtime in some cases. Everyday is something new. Work is consistent. Supervisors are helpful. Will accept and train you with zero professional experience. If you work 10 hours you can get 3 15-minute on-the-clock breaks

Cons

$14/hr while other places offer at least $15. Your lunch is added onto your shift so if you work 10 hours, you be there for 10 hours 30 minutes. Recognition is minimal, close to nonexistent. Could provide the best service and your efforts aren’t recognized. No work from home option for a job you’re doing remotely anyway. Some languages are advertised with higher pay than others with a sign-on bonus that is nowhere to be found

Pros

Paid holidays and 2 breaks.

Cons

Long calls and lack of management.

Pros

-Very willing to accommodate your schedule to whatever you may need, so long as your stats are good. -Your schedule won't change spontaneously in terms of days worked and hours selected.

Cons

-Very poor pay, close to McDonald's wages; too little pay for the constant workload. -Company no longer offers bonuses and the maximum raise you can get is about $0.25 every 6 months but only if you have perfect attendance and 0 complaints in that time. -Back to back calls throughout the entire 8-10 hour shift, with 2-9 seconds in between each call. -Extremely high turnover for new supervisors; brand new supervisor every couple of months. -Incompetent, arrogant management; not willing to help you resolve important matters; constant run around without following through with a resolution.

Pros

Helping people who are limited proffiency in another language. Benefits were good as well.

Cons

Back to back spanish calls, they do everything to not give you a raise, Spanish language is the most requested yet the most underpaid compare to other languages, ridiculous. Some supervisors are great others are very rude.

Pros

-The trainers are fun -Floor managers are helpful -Flexible PTO and Sick time -All the overtime your brain can handle

Cons

-Poor Wages: Dunkin Donuts cashiers make more money than Cyracom Interpreters. -No time to breath between calls: You are a talking robot from the first second of your shift starting time until the last second of your shift end, really non-stop. -Breaks too short: Only two 15 minute breaks per day is not enough to overcome the emotional and mental trauma you experience after some 911 and hospital calls. -Micromanaged with metrics: Forget about a bonus or a yearly raise. Their metrics are so intense you will never get them.

Pros

Training was the most thorough I have seen in the industry. Two weeks in class training with one week training on the phones. Other companies will just give you the class training and then leave you to your own devices once you begin interpreting over the phone. Clean office. Relatively achievable goals. As long as you do not make mistakes on your calls you will receive good marks on your performance review. Very flexible schedules for people who might prefer to work on the weekends and have two days off during the week, or people who would prefer to work mornings some days and nights other days. Of course a normal M-F 9-5 schedule was also available.

Cons

The hourly rate for Spanish interpreters when I started (2018) was 15.00 an hour. I am not sure what it would be now.

Pros

sit and talk able to work from home( at least now) overtime available flexible to use PTO/PST

Cons

no bonus barely get raise (twice a years) have mind set of people call your client that is always need help or already in bad mood. so you always receive negative tone. if you are not happy person. don't apply.

Pros

The pay is decent Flexibility Benefits

Cons

Too many calls back to back