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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good training and practice." (in 35 reviews)
- "Good benefit as a full time job" (in 34 reviews)
- "Good people to work around and a very easy job." (in 26 reviews)
- "Flexible schedule and you don't have to worry about work once you're off work." (in 26 reviews)
- "International atmosphere, flexible work schedule and you can work from home." (in 24 reviews)
- "Low pay and they are on you about taking any break." (in 64 reviews)
- "Poor management, bad attitude towards interpreters, you can only accept the job offer from this company if you do not have any other options" (in 46 reviews)
- "Some supervisors have no clue as far as how to treat others and micromanage for unnecessary reasons and are very unprofessional." (in 33 reviews)
- "Most management and HR is not aware of upper Management bugging their computers and cellphone to monitoring their every text, call, image, file, sent or received in/out through any browser or app that is on at the same time as their remote monitoring spying software is on any of their/your computers/phones (usually if you are logged in somewhere, while on the clock, you give consent for them to spy on your devices 24/7 as long you are logged in somewhere)." (in 13 reviews)
- "Low salary, lots of stress, merit increases are designed in a way impossible to obtain." (in 13 reviews)
Ratings by Demographics
This rating reflects the overall rating of CyraCom and is not affected by filters.
Reviews about "learn a lot"Return to all Reviews
- 1.0Nov 9, 2022InterpreterCurrent Employee, less than 1 yearNew York, NY
Unhuman working conditions with a lot of gossip
Toxic environment for interpreters. Too much stress and pressure1
- 3.0Sept 30, 2020Spanish InterpreterCurrent Employee, more than 1 yearTampa, FL
You can basically create your own job schedule Work as many hours as you want Always extra hours available to do some overtime Can work up to 16hrs 6 days a week and boost your paycheck If you’re bilingual it’s an easy job and you learn a lot along the way
There’s nowhere to go after this. Too strict and underpaid No appreciation for good employees No salary increase Obsolet rules
- 5.0Aug 5, 2018InterpreterCurrent Employee, less than 1 yearTucson, AZ
They have lots of great benefits for full time employees.
They are very strict with their policies such as break/lunch time and protocols.
- 2.0Nov 10, 2018Spanish InterpreterFormer Employee, less than 1 yearHouston, TX
1. Oportunity to make a lot of money by working overtime (at risk of burning out) 2. Weekends and nights are slow-paced. 3. Get to meet some good coworkers with whom to commiserate and eat luch. 4. Opportunities to trade your shifts with other people. 5. Free coffee for all employees.
1. Morning shifts are the busiest: higher call volume for Spanish interpreters. Back-to-back, nonstop. 2. High deductible insurance. 3. "Supervisors"(some) gossip about interpreters. 4. If you left the company on bad terms or they didn't like you, forget about being rehired (they keep your file and can tell you've worked for them before and if you were punctual, etc.) 5. High turnover rate. They are ALWAYS hiring people. Even those with no experience. 6. Management and HR socially conservative.9
- 1.0Jun 29, 2016Anonymous EmployeeFormer Employee
Make some friends there. The training is really helpful and a lot of fun.
Working there is really intense and they are watching you every second to make sure you are making profit to the company.1
- 3.0Jun 19, 2018InterpreterCurrent Employee, more than 1 yearHouston, TX
You learn a lot of information on different areas of life through calls you have
supervisors are absolutely terrible. They are irresponsible and do not take their interpreters seriously2
- 3.0Feb 17, 2019Spanish InterpreterFormer Employee, more than 1 year
There are a lot of overtime hours available and they are very flexible with schedules if you are in school. You get paid in training. Once you are on the call floor, raises are given every so often. The ability to move up be promoted to some other position is available once you are there for 6 months, it is pretty easy to move up in the company if you are looking for growth.
It's hectic. Calls are back to back to back. As an interpreter, you are granted two 15 minute breaks and one 30 minute lunch within an 8.5 hour shift. You cannot just simply take a "personal" (restroom, etc) at any time during the time you are on the phone if it's not during your breaks or lunch otherwise it is marked against you on your adherence. Dress code is extremely strict- which is pointless since all the work you do is over the phone, never any direct interaction with clients. If you are out of dress code there is a possibility you get sent home to change. If you have a body type that something looks "unprofessional" in, even though someone else is wearing the same exact thing but they have a body type for which is looks more "normal" per se, then you will be dress coded. The pay isn't all that much in retrospect.4
- 2.0Nov 16, 2015Anonymous EmployeeFormer Employee
The execs are doing a lot of smart things that are obviously helping the company grow. The CEO's perspective as an industry outsider is in many ways refreshing.
The company is ruthless and cutthroat at the top. This is not a pleasant environment to work, especially if the company hires you to do one thing and then change their minds and tell you to focus on something else that is tough to believe in. (Hopefully this has already changed in recent years.)