CyraCom Employee Reviews about "back to back"
51% would recommend to a friend
(12 total reviews)
Jeremy Woan
45% approve of CEO
Found 12 of over 893 reviews
Updated Nov 18, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management, bad attitude towards interpreters, you can only accept the job offer from this company if you do not have any other options" (in 46 reviews)
- "Some supervisors have no clue as far as how to treat others and micromanage for unnecessary reasons and are very unprofessional." (in 33 reviews)
- "Most management and HR is not aware of upper Management bugging their computers and cellphone to monitoring their every text, call, image, file, sent or received in/out through any browser or app that is on at the same time as their remote monitoring spying software is on any of their/your computers/phones (usually if you are logged in somewhere, while on the clock, you give consent for them to spy on your devices 24/7 as long you are logged in somewhere)." (in 13 reviews)
- "Low salary, lots of stress, merit increases are designed in a way impossible to obtain." (in 13 reviews)
Ratings by Demographics
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Reviews about "back to back"
Return to all Reviews- 2.0Mar 18, 2023Spanish InterpreterFormer Employee, more than 3 years
Pros
Helping people who are limited proffiency in another language. Benefits were good as well.
Cons
Back to back spanish calls, they do everything to not give you a raise, Spanish language is the most requested yet the most underpaid compare to other languages, ridiculous. Some supervisors are great others are very rude.
- 2.0Mar 19, 2022InterpreterCurrent Employee, more than 3 yearsHouston, TX
Pros
Flexible hours Some benefits for part time
Cons
Very Micro managed, difficult supervisors at times, back to back calls
2 - 1.0Mar 4, 2020Interpreter/TranslatorCurrent Employee, more than 10 yearsPhoenix, AZ
Pros
I wish I can give 0 stars if I can. I’ve been working there for more than 10+years now and I cannot stand with Supervisors abusing, harassing and bullies to me and others. When I tried to report it to Manager or HR, they doesn’t care because they protects their supervisors. We have this new PTO policy change and now we’re not required to use PTO/PST to cover our absence, it won’t effect our score card but effect on our shrinkage. According to New PTO policy changes “The supervisor would be required to make a comment on the time card to support their action as one of these actions. Unauthorized editing of an employee’s time card would be considered a violation policy. If you have any questions, please contact your HRM before editing a time card.” The problem was my supervisor would literally come to my desk(OPI desk) and tells me to apply hours on the Paycom website, he won’t leave until he see me applying hours on the website. And it’s not enough yet. He would call me on my weekends and pushed me to use PTO/PST for my absence. So last Thursday I didn’t go to work, I requested unpaid Time off thru impact360 and he called me on the weekend(Saturday), and I didn’t answer the phone this time but he applied 8 hours of PTO on Paycom, I did not give him permission to apply my hours nor I did not give him permission to call me. So he emailed me saying “Hello J******** unfortunately, we must use your PTO otherwise, the missed time will impact your shrinkage. Also, please be informed that the time off has been applied on Paycom as the supervisor was unable to reach you on Saturday.” So emailed him back saying : Dear (supervisor’s name), According to the PTO policy supervisors are not allowed to managed interpreter’s PTO. please return PTO back. Also, I ask you kindly to not call me on my weekends anymore. And I asked 3 supervisors about New PTO policy change and they all agreed that supervisor are not allow to touch interpreter’s hours without their permissions. 3 supervisors suggested that I should talk to my supervisor and fix the problem. My supervisor is not fixing the problems but wants the perfect score to impress his boss so I’m going to see HR today. He violated the policy, he’s not supposed to touch my hours or call me on the weekends. If HR can’t help me I’ll talk to Director. I am very good friends with directors.
Cons
Flexible schedules, low pays and bad management
4 - 2.0Dec 14, 2021Spanish InterpreterFormer EmployeeEl Paso, TX
Pros
This job is perfect for beginners as it trains you and lets you gain experience in the field of medical, business and legal interpretation. There is growth opportunity if you have good perfomance. All in all, I can say the company does recognize your hard work and provides the opportunity to participate in training as a mentor, to even motivating you to apply for other positions. Supervisors are wonderful (at least mine, Carmen you were awesome)
Cons
Pay is not enough for the workload. Management and scheduling make sure to squeeze every possible working minute out of their interpreters. By purposely being understaffed all the time, even on holidays don't expect to get any downtime between calls (which is normal to have in this type of job). They make sure interpreters are always taking back to back calls, regardless of the stress this can bring up in someone. Constant monitoring from both supervisors and QA every month, it seems like managemtn is always trying to get you. More proffessional companies only monitor 2-3 times the MOST in months, while Cyracom monitors at around 10 times per month. This brings even more stress to employees. Use of VERBATIM PROTOCOLS- this is such a killer for this kind of job. Every other company gives the intepreter the freedom to interact with clients/LEPs whenever there is a need to clarify anything, however cyracom has very unnessesary protocols that have to be said exactly word for word, which makes it so much harder and confusing to get the message across. Not to mention that if you don't say these protocols verbatim, even if the interpretation was perfect, QA will give you a poor rating just for not using their ridiculous protocols. So in summary; the constant calls back to back, the monitoring and the extra verbatim protocols dont compensate the low pay. This is a great company to start as an interpreter- get experience in the field, and then move on to other companies that are willing to pay almost double than cyracom without all the hassle of what was previously mentioned.
2 - 4.0Jul 15, 2021DirectorFormer EmployeeHouston, TX
Pros
flexible schedule, good working hours
Cons
back to back calls, not good coffee
- 2.0Jul 21, 2020Spanish InterpreterCurrent Employee, more than 1 yearTucson, AZ
Pros
24 hrs center so around the clock shift available to fit your lifestyle as long as they're approved.
Cons
No incentive to be a good employee anymore. Even if you get perfect scores, you wont get a raise. Before, we had opportunity for a raise every quarter, then it was moved to every 6 months. They waited the day our raise was due to tell us we were not getting a raise after all. They also stopped matching our 401k. Phone calls are back to back non stop, very stressful. supervisors come and go, nobody seems to stick around long enough. opportunities in other departments rarely come up but you'll have to be here for over 3 years to even be considered.
- 1.0Jun 28, 2023OPI Spanish InterpreterFormer Employee, more than 1 year
Pros
The office is modern and a cool place
Cons
Awful management Back to back calls all day long Difficult to get PTO Lots of micromanagement
- 3.0Apr 30, 2020Arabic LinguistFormer Employee, more than 1 yearPhoenix, AZ
Pros
gain lot of experience ,and friendly coworkers
Cons
back to back calls, no breaks other than a 15 mins break
- 3.0May 4, 2022Over The Phone InterpreterCurrent Employee, more than 3 yearsCosta Mesa, CA
Pros
over time, flexible schedules, weekends of
Cons
back to back, no bonuses,
- 2.0Jan 24, 2020InterpreterFormer Employee, less than 1 year
Pros
Very flexible , good start off pay
Cons
Morning is back to back calls don’t even have a chance to gain back composure, very stressful.
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