Cypher Systems Group Reviews | Glassdoor.ca

Cypher Systems Group Reviews

Updated 15 December, 2017
30 reviews

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3.6
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Cypher Systems Group Owners Stephen Savage, John Savage and Brian Schwab
Stephen Savage, John Savage and Brian Schwab
11 Ratings

30 Employee Reviews

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  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Windsor, ON
    Current Employee - Information Technology in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 8 years)

    Pros

    Excellent people
    Family-like atmosphere
    Community Oriented
    Opportunities available to advance to those who are motivated

    Cons

    Some positions have low pay.
    Call center environment can be tough on front line staff.
    Benefits do not include vision
    RRSP employer match is very low. Most employers offer 3% from my experience.

    Advice to Management

    Fix benefits to include vision, we all stare at computer screens all day
    Increase company match for RRSPs


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time

    Pros

    Awesome training for new brokers, flexible schedule, fun team environment. Fun company events, company give away's, charitable contributions.

    Cons

    No say in process changes, some decisions from management make little sense, can be hard to move up.


  3. "Call Center Job - Good For A Start - Don't Stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 8 years)

    Pros

    I work with excellent people. We are all in the same struggle and that helps team building.

    Cons

    Things are always updating and not for the good. Pay is low and work is very stressful. Learn something and expect to have that changed the next month. Advancement is not much of an advancement. More stress with little increase to pay.

    Advice to Management

    Slow down and do it right. Stop launching half baked products that cause unnecessary stress on your staff.


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  5. "Service broker - Inova inc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Service Manager in Windsor, ON
    Former Employee - Account Service Manager in Windsor, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cypher Systems Group full-time (More than a year)

    Pros

    Great training/support
    Great for entry level
    Barb the Deli attendant is the best

    Cons

    After about a year you realize you're doing the job of 5 people and not being compensated for it
    High expectations, valuing qanity over quality
    Have seen brokers pushed out of position due to bullying by management
    Some refer to the company as a puppy mill

    Advice to Management

    Have faith in brokers
    Listen to the stats and readjust


  6. Helpful (1)

    "Fast pace call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance in Windsor, ON
    Current Employee - Insurance in Windsor, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 10 years)

    Pros

    There are many types of positions at CSG. You can start in an entry level position, and move up or move to other departments that better fit your career choice (IT, HR, Training, Business Apps, Advertising). CSG has extravagant work parties 3+ times per year. Paid training, paid vacation, decent benefits. CSG is heavily involved in the community, they donate to many great causes.

    Cons

    Many team leaders are disconnected from their employees. Some are extremely lax in their responsibilities and remain in their cubicles or chat with other team leads. They move between departments and divisions, meaning they sometimes lack the knowledge to assist in complex situations.

    Communication is poor and change happens at such a fast pace, this combination makes it extremely tough to operate as expected.

    A recent communication to all employees said that salaries had been reviewed and adjusted accordingly and demonstrates the value CSG has of their employees. Many did not receive an increase, what a horrible message to send out. Talk about rubbing salt in the wound.

    Advice to Management

    When employees say they want better communication, it's not a monthly news letter. The letter is nice to see some of the things that have gone on, and who you are favoriting that month. We want better communication on topics that involve us and our daily duties (not a weekly these 10 things changed email, how can anyone keep up with the amount of changes EVERY week). Better communication on how we are performing and the expectations of the position. Better communication on what we can do for personal growth and advancement within the organization.


  7. "Employee Oriented Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Windsor, ON
    Current Employee - Customer Service Manager in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than a year)

    Pros

    - Good benefits
    - Good salary for the area
    - Supportive managers and supervisors
    - Amazing Christmas party every year

    Cons

    - Shift hours could be better but these change according to the department you work in
    - You have to be the right person to work in Insurance

    Advice to Management

    Keep up what you're doing with managing you're employees. My time there was brief but I saw right away how great you treat them. I saw that your employee retention was a big priority.


  8. "Insurance Broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Broker in Windsor, ON
    Current Employee - Insurance Broker in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (Less than a year)

    Pros

    This is a great place to work as the organizational culture is great. The hours are pretty good as well at the department I work. I also am fond of all my co-workers and some of the management.

    Cons

    For the amount of work I do on a daily basis I feel I am way underpaid. Other than the compensation, I can't say any other negatives for this company,

    Advice to Management

    Review compensation based on the duties assigned to brokers.


  9. "Commercial client account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 10 years)

    Pros

    Great local company to work for. They are always giving back to the community. They have various employee appreciation throughout the year. Salary is fair.

    Cons

    management does not listen. Priorities are not in order.


  10. "Sales broker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cypher Systems Group full-time (More than a year)

    Pros

    Treat good people well, compensate qell

    Cons

    Lots of people there to replace you


  11. "Glorified call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Account Manager (Insurance Broker) in Windsor, ON
    Current Employee - Service Account Manager (Insurance Broker) in Windsor, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cypher Systems Group full-time (More than a year)

    Pros

    All of the coworkers are great

    Cons

    Management has unattainable expectations for minimal pay. Despite the way the company advertises, there is little room for career growth unless you happen to have connections higher up in the company.

    Advice to Management

    Compensate your employees better to ensure a lower turn-over rate & more motivated work environment (perhaps at least increase to the industry standard).


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