Cypher Systems Group Reviews | Glassdoor.ca

Cypher Systems Group Reviews

Updated 8 September, 2018
36 reviews

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3.8
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Cypher Systems Group Owners Stephen Savage, John Savage and Brian Schwab
Stephen Savage, John Savage and Brian Schwab
17 Ratings

36 Employee Reviews

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  1. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cypher Systems Group full-time

    Pros

    Great work environment and job opportunities

    Cons

    There aren't many cons that I can think of. It's a great place to work.

    Advice to Management

    None.


  2. "Service Insurance Broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Insurance Broker in Windsor, ON
    Current Employee - Service Insurance Broker in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 5 years)

    Pros

    Good place to work
    Team leaders are fair and knowledgeable
    Company provides free events for staff
    Good place to learn and grow

    Cons

    Benefits do not include vision.

  3. "Great stepping stone into insurance sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broker Sales Representative in Windsor, ON
    Former Employee - Broker Sales Representative in Windsor, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cypher Systems Group full-time (More than 3 years)

    Pros

    Benefits are included, bonus is paid out on every cheque, salaried pay, insurance licences are paid for

    Cons

    Benefits are not very comprehensive, schedules are all over the place and there are no regular opportunities for advancement

    Advice to Management

    Communicate the state of the brokerage with your employees so everyone can be on the same page


  4. "Working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Windsor, ON
    Former Employee - Billing Specialist in Windsor, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cypher Systems Group full-time (More than a year)

    Pros

    They offer benefits, they often bring in lunch and have other deals

    Cons

    The pay does not reflect the work. They often stick up for the customer rather than the employees.

    Advice to Management

    Listen to their staff, increase the wages.


  5. Helpful (2)

    "Accounting Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Clerk in Windsor, ON
    Current Employee - Accounting Clerk in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 3 years)

    Pros

    Learning
    Fairness
    Great Staff
    Great Management
    Opportunities for advancement
    Enjoyable to go to work everyday
    Fair pay, Rrsp,benefits
    CSG has a lot to offer for a variety of different career types and experience levels. They are very good and training and preparing their staff. It feels rewarding to have a career here.

    Cons

    I don't have anything bad to say about the company. They are really great and I'm happy to have employment with them.


  6. "Service Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Service Manager in Windsor, ON
    Current Employee - Account Service Manager in Windsor, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cypher Systems Group full-time (More than 3 years)

    Pros

    lots of paid training, learning about the insurance industry

    Cons

    Very little opportunity to advance, poor leadership and management, brokerage rules that are different from everywhere else in Ontario. The pay is not worth the stress of the job. NO VISION COVERAGE, no dental for the first two years.

    Advice to Management

    Increase wages of existing brokers to match the minimum wage / cost of living increase that happened in Ontario. Treat your employees with value. Remove poor team leaders.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Windsor, ON
    Current Employee - Information Technology in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 8 years)

    Pros

    Excellent people
    Family-like atmosphere
    Community Oriented
    Opportunities available to advance to those who are motivated

    Cons

    Some positions have low pay.
    Call center environment can be tough on front line staff.
    Benefits do not include vision
    RRSP employer match is very low. Most employers offer 3% from my experience.

    Advice to Management

    Fix benefits to include vision, we all stare at computer screens all day
    Increase company match for RRSPs

  8. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time

    Pros

    Awesome training for new brokers, flexible schedule, fun team environment. Fun company events, company give away's, charitable contributions.

    Cons

    No say in process changes, some decisions from management make little sense, can be hard to move up.


  9. "Call Center Job - Good For A Start - Don't Stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 8 years)

    Pros

    I work with excellent people. We are all in the same struggle and that helps team building.

    Cons

    Things are always updating and not for the good. Pay is low and work is very stressful. Learn something and expect to have that changed the next month. Advancement is not much of an advancement. More stress with little increase to pay.

    Advice to Management

    Slow down and do it right. Stop launching half baked products that cause unnecessary stress on your staff.


  10. "Service broker - Inova inc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Service Manager in Windsor, ON
    Former Employee - Account Service Manager in Windsor, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cypher Systems Group full-time (More than a year)

    Pros

    Great training/support
    Great for entry level
    Barb the Deli attendant is the best

    Cons

    After about a year you realize you're doing the job of 5 people and not being compensated for it
    High expectations, valuing qanity over quality
    Have seen brokers pushed out of position due to bullying by management
    Some refer to the company as a puppy mill

    Advice to Management

    Have faith in brokers
    Listen to the stats and readjust


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