Cypher Systems Group Reviews | Glassdoor.ca

Cypher Systems Group Reviews

Updated 23 July, 2017
26 reviews

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3.6
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Cypher Systems Group Owners Stephen Savage, John Savage and Brian Schwab
Stephen Savage, John Savage and Brian Schwab
7 Ratings

26 Employee Reviews

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  1. "Fast pace call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance in Windsor, ON
    Current Employee - Insurance in Windsor, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 10 years)

    Pros

    There are many types of positions at CSG. You can start in an entry level position, and move up or move to other departments that better fit your career choice (IT, HR, Training, Business Apps, Advertising). CSG has extravagant work parties 3+ times per year. Paid training, paid vacation, decent benefits. CSG is heavily involved in the community, they donate to many great causes.

    Cons

    Many team leaders are disconnected from their employees. Some are extremely lax in their responsibilities and remain in their cubicles or chat with other team leads. They move between departments and divisions, meaning they sometimes lack the knowledge to assist in complex situations.

    Communication is poor and change happens at such a fast pace, this combination makes it extremely tough to operate as expected.

    A recent communication to all employees said that salaries had been reviewed and adjusted accordingly and demonstrates the value CSG has of their employees. Many did not receive an increase, what a horrible message to send out. Talk about rubbing salt in the wound.

    Advice to Management

    When employees say they want better communication, it's not a monthly news letter. The letter is nice to see some of the things that have gone on, and who you are favoriting that month. We want better communication on topics that involve us and our daily duties (not a weekly these 10 things changed email, how can anyone keep up with the amount of changes EVERY week). Better communication on how we are performing and the expectations of the position. Better communication on what we can do for personal growth and advancement within the organization.


  2. "Employee Oriented Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Windsor, ON
    Current Employee - Customer Service Manager in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than a year)

    Pros

    - Good benefits
    - Good salary for the area
    - Supportive managers and supervisors
    - Amazing Christmas party every year

    Cons

    - Shift hours could be better but these change according to the department you work in
    - You have to be the right person to work in Insurance

    Advice to Management

    Keep up what you're doing with managing you're employees. My time there was brief but I saw right away how great you treat them. I saw that your employee retention was a big priority.


  3. "Insurance Broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Broker in Windsor, ON
    Current Employee - Insurance Broker in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (Less than a year)

    Pros

    This is a great place to work as the organizational culture is great. The hours are pretty good as well at the department I work. I also am fond of all my co-workers and some of the management.

    Cons

    For the amount of work I do on a daily basis I feel I am way underpaid. Other than the compensation, I can't say any other negatives for this company,

    Advice to Management

    Review compensation based on the duties assigned to brokers.


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  5. "Commercial client account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 10 years)

    Pros

    Great local company to work for. They are always giving back to the community. They have various employee appreciation throughout the year. Salary is fair.

    Cons

    management does not listen. Priorities are not in order.


  6. "Sales broker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cypher Systems Group full-time (More than a year)

    Pros

    Treat good people well, compensate qell

    Cons

    Lots of people there to replace you


  7. "Glorified call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Account Manager (Insurance Broker) in Windsor, ON
    Current Employee - Service Account Manager (Insurance Broker) in Windsor, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cypher Systems Group full-time (More than a year)

    Pros

    All of the coworkers are great

    Cons

    Management has unattainable expectations for minimal pay. Despite the way the company advertises, there is little room for career growth unless you happen to have connections higher up in the company.

    Advice to Management

    Compensate your employees better to ensure a lower turn-over rate & more motivated work environment (perhaps at least increase to the industry standard).


  8. "Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Windsor, ON
    Current Employee - Sales Account Manager in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than a year)

    Pros

    Good training
    A lot of support
    Incentive structure
    Comfortable working environment
    Busy days so time goes by fast
    Great co-workers
    Manager cares and gets involved

    Cons

    Two weeks per month working later hours
    There's always changes in the industry and processes that you have to stay up to date with. This can be difficult when we're busy.

    Advice to Management

    Great job! It's a great working environment and it's nice to feel appreciated. I see myself with CSG long-term.


  9. "Sales Broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broker in Windsor, ON
    Current Employee - Broker in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than a year)

    Pros

    -Pays more than most call centres
    -Great hours.
    -Will pay for training and pays for RIBO testing.
    -Constant employee development.
    -Great people!
    - Growing Company.
    - CEOs/Owners literally have lunch with you. for a local company of 800+ that's really special.

    Cons

    - Big learning curve.
    - Hard to describe where you work.

    Advice to Management

    - Keep tabs on your high performers.


  10. "Not a bad place to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Cypher Systems Group full-time

    Pros

    This job can be really stressful during the summer, and the high turnover rate is somewhat alarming, but it really isn't a bad place to get your start in a great industry. The training is really thorough, and it takes about a year to be really comfortable with the position.

    Cons

    Depending on the division, you may have to work until 7:00 pm or on weekends.

    Advice to Management

    There should be a greater divide as far as compensation/bonuses between more experienced brokers and new brokers


  11. "Great benefits and an easy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    coworkers
    benefits
    tons of free food
    lots of parties

    Cons

    hard to get promoted because the majority of the people there are already overqualified for their positions

    Advice to Management

    The managment was pretty good here, I don't have any advice for them.


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