Crawford & Company "adjusters" Reviews | Glassdoor.ca

Crawford & Company Employee Reviews about "adjusters"

Updated Aug 12, 2019

To filter reviews, or .

3.0
51%
Recommend to a Friend
70%
Approve of CEO
Crawford & Company President and Chief Executive Officer Harsha V. Agadi
Harsha V. Agadi
118 Ratings
Pros
  • "The company has very good time flexibility, and it has the availability to work from home(in 29 reviews)

  • "Great work/ life balance, flex time, great managers(in 18 reviews)

Cons
  • "Some adjusters are working over 9hours a day just to catch up(in 19 reviews)

  • "Low pay (most adjusters making less than(in 17 reviews)

More Pros and Cons

Reviews about "adjusters"

Return to all Reviews
  1. Helpful (3)

    "Run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in Waterloo, ON
    Doesn't Recommend
    Negative Outlook

    I worked at Crawford & Company full-time for more than a year

    Pros

    Great co-workers. Nothing else to be said.

    Cons

    Extremely low pay Expensive benefits for little benefits Favoritism = advancement Management tells you what you want to hear. High turnover. High expectation of work for low pay Some adjusters are working over 9hours a day just to catch up. Laid off several employees however still has ads for said position. No offer to be demoted. Poor training

    Crawford & Company2019-08-12
  2. Helpful (1)

    "Great Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjuster in Hamilton, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time for less than a year

    Pros

    Great experience for newer professionals to the insurance industry. Co-Workers were awesome Work from home option is available for some. Large Company with room to grow. Free Coffee in the office

    Cons

    Low pay (most adjusters making less than $20/hr) Paying for parking everyday High Stress Environment Poor Front Line Management HUGE disconnect from upper management to lower management Micromanagement is alive and well. Poor office morale

    Advice to Management

    My experience was rife with micromanagement that did not justify staying and building a career with the firm. Company culture needs a boost to encourage employees to stay. Employee morale is low and with wages to match.

    Crawford & Company2019-03-30
  3. Helpful (6)

    "Some good, some bad. Mediocre overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Field Claims Adjuster in Renton, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Crawford & Company full-time for less than a year

    Pros

    Work from home. Vacation, 3 paid personal holidays, sick leave. Experienced supervisors. Independence. Clear goals: bill $15,000 per month to insurance clients and you will be a golden child for this employer. How you get there is your own business. No mushy 'behavior-based' performance reviews trendy with some other employers. Option of salary or a 35% commission--definitely start with salary. There is a small core of highly tenured staff. The CEO has a clear head on his shoulders.

    Show More

    Cons

    High workload. Many hours beyond 40 for middle class pay. Lots of travel time/miles between appointments makes it difficult to meet production targets. Constant turnover makes it hard for the company to maintain adjusters where they are most needed geographically. Company maintains flat-rate agreements with poor-paying clients such as The Hartford and Encompass. The hiring manager expressed a willingness to overbill clients when he was himself an adjuster in order to meet production targets (i.e. charge for 0.4 hours when the task only took you 0.2 hours, repeatedly). This caused me to wonder about his integrity. I then began to wonder how many other employees had heard that same pep talk and may have decided it would OK with him for them to bill more time than they actually took in order to make that $15,000 mark that was the difference between success and loserhood.

    Show More

    Advice to Management

    Pay more to keep employees longer. Tenured employees can help Crawford get out of the 'middle-of-the-pack' status it now occupies with clients. Maybe settle for a 25 percent profit margin instead of 30 percent so you can pay and keep employees. Get rid of The Hartford and Encompass. Why accept $100 from Encompass for work that is $248 or $350 from First American or Amica? The low-billers expect Crawford to do work that isn't profitable. That's unfair to the commissioned employees and stupid for the company. Definitely push the work-from-home and commission angles--the financial opportunity is there for employees who work for it. Pay more---employees who work hard enough to succeed at Crawford can work just as hard elsewhere but get paid more.

    Show More
    Crawford & Company2018-10-06
  4. Helpful (1)

    "Best for low to mid-level adjusters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Adjuster in Oregon City, OR
    No opinion of CEO

    I have been working at Crawford & Company full-time for more than 3 years

    Pros

    Exposure to plenty of clients. Minimal personal expenditure.

    Cons

    Turn and burn adjusting. Little room for the intermediate level losses that attract general adjusters.

    Advice to Management

    Structure the base salary better and provide a better commission to seasoned adjusters who tackle more complicated files.

    Crawford & Company2018-09-27
  5. Helpful (7)

    "Terrible place to work! Stay away unless you are desperate!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Multi Line Field Adjuster in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crawford & Company full-time for more than 3 years

    Pros

    Work from home if you are field adjuster. Relatively flexible scheduling.

    Cons

    Pay is not competitive at all....working for a competitor now making almost double!! Horrific management, top down and confrontational. Middle managers are useless and do nothing but complain about upper management but are too afraid to speak out. Terrible IT department, terrible upper and middle upper management, they do not value field adjusters and therefore field adjusters just go through motions until a better opportunity is found.

    Show More

    Advice to Management

    It’s pointless to advise this management team...they know everything :). Entire upper management team would need to be flushed out....they are out of ideas.

    Crawford & Company2018-08-06
  6. Helpful (2)

    "HRIS Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - HRIS Coordinator in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Crawford & Company full-time for more than a year

    Pros

    Exposure to C-Suite. Gained a lot of valuable experience working in such a small HR department.

    Cons

    Very old company and not adaptable to change in the market. Very old workforce. Pay is low compared to market unless you were an adjuster. Adjusters were praised. Couldn't work from home. Only select few could.

    Crawford & Company2018-05-08
  7. Helpful (1)

    "ICA Melbourne"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Internal Claims Adjuster in Melbourne
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Crawford & Company full-time for more than a year

    Pros

    Good teammates, location and relative salary.

    Cons

    Staff often overloaded with work, external adjusters uncontactable, "old fashioned" management styles.

    Crawford & Company2017-09-28
  8. "Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time for more than 3 years

    Pros

    Flexibility to make your own schedule.

    Cons

    Work load can be high. Lack of adjusters means a lot of drive time.

    Crawford & Company2017-08-23
  9. Helpful (4)

    "Glad I'm Gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Crawford & Company full-time for more than 3 years

    Pros

    Pretty good health insurance Ability to set your own schedule Company car (that you are billed to use)

    Cons

    Quite hostile environment in local office. Managers DO NOT LISTEN to legitimate complaints of adjusters. As another reviewer stated, management's answer when things aren't going their way is to yell, scream and belittle rather than attempt to get to the root of the problem. NO work life balance. Tremendous amount of paperwork compared to other companies. Endless e-mails. Poor pay scale compared to other companies and unfair assignment of claims. The list of cons goes on and on.

    Show More

    Advice to Management

    Get a grip on your area managers and how they run their offices and treat their employees. Randomly call adjusters in various offices and and discuss with them the number of hours they work vs the pay they receive. Don't rely on your ridiculous productivity reports. They DO NOT necessarily reflect the work that your adjusters are actually doing. Do an "Undercover Boss" of your own and go out into your offices. Might get your eyes opened.

    Show More
    Crawford & Company2016-12-13
  10. Helpful (4)

    "Below Market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Accountant in Atlanta, GA
    Doesn't Recommend

    I have been working at Crawford & Company

    Pros

    work from home until they take it away

    Cons

    The pay is below market average for finance and accounting. They pay you as if you lived in Alabama where the cost of living is three times cheaper than the metro city of Atlanta and surrounding areas. The morale is extremely low because there are no opportunities for advancement for those that are actually trying to have a career. Only adjusters have career paths and continuing education emphasis.

    Advice to Management

    Listen to your staff level employees. After all, if it weren't for them things wouldn't get done. While the company is restructuring look at some of the management that has been there in the midst of things spiraling downward. The lack of training, lack of review while signing off on transactions,etc. Stop giving bonuses to them when they should be held accountable for the incompetence that has spread throughout the accounting department.

    Show More
    Crawford & Company2016-07-25
Found 19 reviews