Crawford & Company Reviews | Glassdoor.ca
Crawford & Company Reviews
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    Crawford & Company Reviews

    Updated Aug 12, 2019

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    Found 357 reviews

    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    47%
    Recommend to a Friend
    66%
    Approve of CEO
    Crawford & Company CEO Harsha V. Agadi
    Harsha V. Agadi
    106 Ratings
    Pros
    Cons

    • "Little room for the intermediate level losses that attract general adjusters" (in 18 reviews)

    • "low pay, stressful work environment, work load is ridiculous for the pay" (in 16 reviews)

    More Pros and Cons

    1. "Adjuster"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Ontario in Toronto, ON
      Recommends
      Approves of CEO

      I worked at Crawford & Company full-time

      Pros

      Excellent place to work. Intelligent, caring management and dedicated, mature co-workers. Great training that laid a solid foundation. One of my best employment experiences

      Cons

      Takes time to build up your billable hours

      Crawford & Company2018-12-04
    2. Helpful (1)

      "Run away"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Auto Claims Adjuster in Waterloo, ON
      Doesn't Recommend
      Negative Outlook

      I worked at Crawford & Company full-time for more than a year

      Pros

      Great co-workers. Nothing else to be said.

      Cons

      Extremely low pay Expensive benefits for little benefits Favoritism = advancement Management tells you what you want to hear. High turnover. High expectation of work for low pay Some adjusters are working over 9hours a day just to catch up. Laid off several employees however still has ads for said position. No offer to be demoted. Poor training

      Crawford & Company2019-08-12
      3. Join the Crawford & Company team
      See Our Latest Jobs

    3. "Call Center - AVOID!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Representative Call Center in Waterloo, ON
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Crawford & Company part-time for less than a year

      Pros

      According to the full timers, there are health benefits but the premiums are very expensive. Nothing else I want to remember. It was a job that I can manage not to put on my resume.

      Cons

      You're treated like a number. There is no future here, if you are interested in Insurance, try to get a job at the actual insurance company, not this outsourced call center. You will learn lots about working in a call center where your number one customer is CRAWFORD, not the person on the phone. Management, all of them have no engagement with their staff unless it is regarding errors or corrections, are not...

      Show More

      Advice to Management

      Keep your promises you make to new hires.

      Crawford & Company2019-08-12
    4. Helpful (2)

      "Run right past this place!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Adjuster in Waterloo, ON
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Crawford & Company full-time for less than a year

      Pros

      Best clients ever and bright cheery office

      Cons

      underaged immature entitled management who don't care about anything or anyone. The nepotism has a stronghold on the office.

      Advice to Management

      Get the right people in the right place at the right time and get rid of the spoiled brats who pretend to run the place.

      Crawford & Company2019-08-07
    5. Helpful (1)

      "Horrible Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Waterloo, ON
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Crawford & Company part-time for more than a year

      Pros

      Eating food at desk.

      Cons

      Lie to you all the time and promise you different opportunities. Management acts like kings but really are a bunch of uneducated swine who think theyre superior than everyone cause they put years into the company. Work from home promise is false.

      Crawford & Company2019-07-06
    6. Helpful (1)

      "Terrible Place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Account Manager in Toronto, ON
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time for more than 10 years

      Pros

      Very, very few - steady paycheque?

      Cons

      Its not what you do, it's who you know. Terrible company, supervisors and team leads are not qualified for their roles, different rules for different people.

      Advice to Management

      Open your eyes, maybe confirm that supervisors are qualified for their roles. Treat people fairly

      Crawford & Company2019-04-22

    7. "Great Learning Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Adjuster in Hamilton, ON
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time for less than a year

      Pros

      Great experience for newer professionals to the insurance industry. Co-Workers were awesome Work from home option is available for some. Large Company with room to grow. Free Coffee in the office

      Cons

      Low pay (most adjusters making less than $20/hr) Paying for parking everyday High Stress Environment Poor Front Line Management HUGE disconnect from upper management to lower management Micromanagement is alive and well. Poor office morale

      Advice to Management

      My experience was rife with micromanagement that did not justify staying and building a career with the firm. Company culture needs a boost to encourage employees to stay. Employee morale is low and with wages to match.

      Crawford & Company2019-03-30

    8. "Okay workplace"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Crawford & Company full-time

      Pros

      Very flexible, able and to work from home.

      Cons

      Management not proactive. Employees over worked.

      Crawford & Company2019-03-02

    9. "Ok"

      StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Crawford & Company part-time

      Pros

      Okay wage, nice people , parking

      Cons

      Management needs to here out employees needs

      Crawford & Company2019-02-14

    10. "Claims Intake Bilingual Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Crawford & Company full-time

      Pros

      All contract, no benefits. Poor management and no chance for advancement. Expected to work the weekend and after hours as that is when they et the highest volume of work. No raises. High turnover.

      Cons

      Great for students due to the after hour shifts and you can pick as many shifts as you would like. Great people to work with.

      Crawford & Company2019-01-23
    Found 357 reviews