Crawford & Company Reviews | Glassdoor.ca
Crawford & Company Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    Crawford & Company Reviews

    Updated 6 April, 2018
    264 reviews

    Filter

    Filter

    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Crawford & Company President and Chief Executive Officer Harsha V. Agadi
    Harsha V. Agadi
    62 Ratings

    264 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • No work life balance in sight here (in 9 reviews)

    • Low pay compared to other organizations in the industry (in 11 reviews)

    More Pros and Cons

    1. "adjuster"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      great place to work, fun co workers

      Cons

      sometimes slow sometimes fast paced

    2. "IT Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Crawford & Company full-time (More than 5 years)

      Pros

      Crawford is attempting to change in a shrinking market, so there is certainly opportunity. There are lots of good people around the organization who mean well.

      Cons

      Crawford is a legacy industry and continues to behave in a cost-cutting will save us mentality. While there is lots of new senior leadership, there are still management teams that have been unchanged in years and years. Messages from the CEO/COO sound optimistic, but actions don't support the words.

      3. Join the Crawford & Company team
      See Our Latest Jobs

    3. Helpful (2)

      "If you can make it here... you can make it anywhere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative in Kitchener, ON
      Current Employee - Administrative in Kitchener, ON
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      A great stepping stone... it has the reputation for being "Crawford University" for this reason - you learn the ins and outs and then move on

      Reasonable expectations for work hours per week (35-37.5)

      Cons

      Culture - not a very engaged workforce (Management is too focused on targets and financial goals)

      Departments are run too lean - they really push the mentality of doing more with less - that comes with a cost - attrition!

      Benefits are below market - employees pay high premiums

      Low salaries for the comparable market

      Advice to Management

      Keep making strides to turn the culture - get a recognition program that is effective

      Implement more process for promotion nomination - Managers are in their role because of their expertise or based on their length of service with the company but lack the essential skills to actual manage people and the admin task necessary for the role

    4. "I didn't die..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Client Service Representative in Waterloo, ON
      Former Employee - Client Service Representative in Waterloo, ON

      I worked at Crawford & Company full-time (More than a year)

      Pros

      -Great team and boss
      -Sometimes there is food

      Cons

      -Disorganized work structure
      -Unappealing work environment

      Advice to Management

      -Put more effort into employee retention
      -Put more effort into supporting client business

    5. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Waterloo, ON
      Current Employee - Customer Service Representative in Waterloo, ON

      I have been working at Crawford & Company part-time (Less than a year)

      Pros

      Great Team Environment for getting work done

      Cons

      Work gets really stressful at times with the number of calls you take

      Advice to Management

      Management is the best

    6. "ok job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Crawford & Company part-time (More than a year)

      Pros

      good working experience for those who would like to pursue a career in insurance
      Good employee environment

      Cons

      Management Communication issues
      Over worked for the pay scale

      Advice to Management

      Communicate !!

    7. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Waterloo, ON
      Current Employee - Customer Service Representative in Waterloo, ON

      I have been working at Crawford & Company full-time (Less than a year)

      Pros

      Good environment
      Management brings food in
      Time and a half offered
      Friendly staff & always willing to help.
      Room for advancement

      Cons

      Long hours.
      Just work 3/4 weekends.

      Advice to Management

      2/4 weekends

    8. "Crawford is improving"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Toronto, ON
      Current Employee - Anonymous Employee in Toronto, ON
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (More than 10 years)

      Pros

      Definitely trying to come out of the dark ages that is the bane of the insurance industry. Good technology and work flexibility.

      Cons

      Poor internal communication on the national level.

      Advice to Management

      Get out of your own way, create more diverse teams that have the strengths that you don't.

    9. "Great for a Co-Op (Crawford Compliance)"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - R & D Developer in Toronto, ON
      Current Employee - R & D Developer in Toronto, ON
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Crawford & Company part-time (Less than a year)

      Pros

      Fantastic place to do a co-op in . I worked there for 4 months full time, now back at school working part time when I can. Everyone really works as a team to get things done, and it is a pleasure to interact with them

      Cons

      Downsides were neglibable. I was a student co-op for 4 moths, and I really did enjoy my time there.

      Advice to Management

      Keep going. You are awesome. Keep being supportive and keep growing.

    10. Helpful (2)

      "Don't even think of going there"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Crawford & Company full-time (More than 5 years)

      Pros

      Nothing positive to say other than you take home a paycheque.

      Cons

      Poor or no supervision. Stressed work environment. They overwork you. There are no raises and you have to write your own work review. No training. They can get rid of you at whim by saying they are restructuring and there is no place for you. Then a few months down the road your job is posted on this site with a different title.

      Advice to Management

      Communication needs to be greatly improved. Stop promoting yourselves and increasing your salary while all the front line people are working hard and making Crawford money.

    Showing 264 of 278 reviews
    Reset Filters