Crate and Barrel Employee Reviews about "credit cards"

Updated May 30, 2020

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3.4
54%
Recommend to a Friend
69%
Approve of CEO
Crate and Barrel Chief Executive Officer Neela Montgomery
Neela Montgomery
152 Ratings
Pros
  • "The work environment is enjoyable, and pay is good for the little work you do(in 78 reviews)

  • "Amazing Brand, Great product offering(in 71 reviews)

Cons
  • "You don't get your own desk if you're part-time(in 56 reviews)

  • "Job became all about getting credit cards(in 48 reviews)

More Pros and Cons

Reviews about "credit cards"

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  1. Helpful (2)

    "She ain't what she used to be."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Denver, CO
    Doesn't Recommend
    No Opinion of CEO

    I worked at Crate and Barrel full-time for more than 5 years

    Pros

    Clean work environment. Decent health plan for full timers. Employee discount.

    Cons

    Too many outdated business models. Heavily weighted on metric performance i.e. email/phone capture, credit card enrollment. Non-collaborative stick&carrot approach to management. Penny-on-the-dollar commission structure is decades old. Employee incentives have been reduced or eliminated.

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  2. Helpful (3)

    "Just Okay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Furniture Sales Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Crate and Barrel full-time for more than a year

    Pros

    Majority of the people who work at a Crate store are really friendly and willing to take the time to help you with questions, etc. The training program is pretty decent; about two weeks of videos and workbook before you get onto the floor to shadow. In order to do in-home customer consults, you need to become a Design Expert and that's about a 6 week certification process. Although, there isn't an increase in pay once you're certified nor can you sit off the floor to read/watch the certification materials. It helps if you have a design background and/or a strong sales person for this job. The work can be challenging in both a good and bad way. You also need to be quick on your feet and turn around a design proposal pretty quick, 2-3 days. You do get a 30% discount and once a year they have an Employee Appreciation event with an extra 20% most items.

    Cons

    The base rate (hourly rate) is low. Very little room to negotiate. The commission rate(s) isn't much better. Medical insurance is decent but expensive. Expect to make between $40-$50k. You won't be making the big bucks here. They expect a lot from you in terms of "numbers" on top of prospecting to strum up customers (i.e. cold calling, going to apartments, realtors, etc) with very little to zero way to track if your efforts will even come back to you. A lot of effort for very little return. Pushing their store credit card is also another marker that they track and hold you to, opening a certain number of cards per month. You meet with the Dept Mgr every two weeks to review your sales numbers to see where you are, the print out is not very straight forward so the manger has to break it down and write it out. ** YOU'RE IN THE BACK SEAT WHEN IT COMES TO YOUR OWN SALES NUMBERS. ** YOU DO NOT HAVE THE ABILITY TO LOOK AT YOUR DAILY/HOURLY SALES NUMBERS IN AN UP TO THE MINUTE PROGRAM OR REPORT. Although, you can get rough estimate by logging into an archaic program, getting paper/pencil and adding it up. But even then, you're still left guessing. After your year of protected commission, you're hourly rate drops and you will get written up if you don't make your sales goal for the quarter. After 3 write ups, you're fired. Crate also employs Mystery Shoppers to make sure you're following protocol. If you want to apply to a corporate job, you have to have your manager, store mgr and about 2 other people who don't even know you sign off before your green lighted to even be considered. When corporate comes to do a walk-through, they can be smug and don't make much of an effort to speak to store associates. In the end, it's all about the numbers.

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  3. Helpful (7)

    "No longer customer focused"

    1.0
     

    I have been working at Crate and Barrel

    Pros

    Good Discount, flexible hours, selling quality products

    Cons

    Basically Credit Card sales now.

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  4. Helpful (9)

    "Red flag central"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Crate and Barrel part-time for more than 8 years

    Pros

    great people, flexible, beautiful product

    Cons

    Constant stream of losing excellent employees and managers, likely due to pay and pressure to get credit cards. Crate needs to come out of 2010 and join 2019, Check out Wegmans, Trader Joes, Wayfair. We will never be able to compete at this rate, and will continue to lose staff at the most critical time of the year. It's alarming.

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    Crate and Barrel Response

    November 11, 2019Talent Acquisition Recruiter

    Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. %E2%80%8B

  5. Helpful (13)

    "I wanted to love this job so bad"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Department Specialist in Walnut Creek, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Crate and Barrel full-time for more than a year

    Pros

    New products all the time, can be an inspiring environment

    Cons

    The management is absolutely horrid. They absolutely could not care less about anything besides your email capture and how many credit cards you’re getting. Management will cheat & lie their way to the top.

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  6. Helpful (1)

    "Houseware Sales Associate"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Houseware Sales Associate in Coral Gables, FL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Crate and Barrel part-time for less than a year

    Pros

    Friendly Co-worker Nice Environment Flexible Great Products

    Cons

    Constant push on Crate Credit Card Low Employee Discount No incentives for Houseware Sales Associate who reach $500, $1000, or $2000+ transactions Inconsistent Scheduling

  7. "Fun Place to Work!"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Retail Sales Associate in Denver, CO
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Crate and Barrel part-time for less than a year

    Pros

    It really depends who you work with. I love everyone at my location and I work with a really great management team. I am passionate about the products and am always striving to learn more. Like every retail job it can get stressful, but you have to remember to not take it personally.

    Cons

    Push to open credit cards. They keep a tally of how many you open. This is almost typical at any retail place though.

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  8. Helpful (15)

    "Started great, newest CEO not so much"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Lead 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Crate and Barrel full-time for more than 5 years

    Pros

    Amazing team, great training and support in first few years

    Cons

    Went thru 4 CEO’s in my time there. It got worse with each one. Focus on training fell year after year. Job became all about getting credit cards. When I started, product training was a big priority. By the time I left, there was almost none, other than a more experienced sales associate giving you a few tips on how to fake it when talking to a customer. All focus was on selling credit cards. They’ll continue to perform well, but not from true customer focus in the stores or appreciating value of employees. It’s all about selling that credit card and in home design services. In recent years, I saw amazing management pushed aside if store wasn’t hitting above and beyond credit card goals, even when it was hitting all other goals.

  9. Helpful (13)

    "Not the store it once was"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Crate and Barrel part-time for more than 3 years

    Pros

    Crate and Barrel has gorgeous products and overall the environment is nice to work in. (Clean, great customers and awesome associates) The discount is awesome and the company (as a whole) does a lot for charity which is cool.

    Cons

    I worked at the Woodfield (#107) location for a few years. When I started, there was this positive energy about the place- the associates got along well, everyone took a lot of pride in their work and really enjoyed the process of helping customers, selling, and pitching in wherever help was needed. However, over the past year or so, things have significantly changed. Many long-term associates have been let go, and other new ones have chosen to leave shortly after starting due to the high pressure environment at this location. The store isn't as focused on providing customer service as it is pushing credit cards and collecting customer email information that can be used for marketing purposes or sold to outside parties. Instead of being well staffed, the store is now under-staffed and requiring extra hours from employees- and while extra hours aren't always a bad thing, it can be difficult to accommodate when you work a second job and are trying to strike any kind of a work/life balance between the two. The feeling in the store now is just very heavy and sad... The management there once really promoted team work and comradery, but now, it's just a series of flippant text messages and micromanagement. I don't even shop here anymore- instead I make any Crate purchases online or at other locations. I would not recommend working here- at least not under the current management.

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    Crate and Barrel Response

    April 1, 2019Recruiter

    We have received your advice and want to thank you for taking the time to share your thoughts with us. We value all feedback and want to make ourselves available to listen to our associates. Please contact the Corporate Offices at 847-272-2888 and ask to speak to a member of the Associate Relations team.

  10. Helpful (26)

    "Love my team mates, don't like the sales pressure"

    3.0
    Current Employee - Merchandising Associate in Schaumburg, IL

    I have been working at Crate and Barrel part-time for more than a year

    Pros

    Some great people to work with, both veterans and newbies, who truly enjoy each other's company and have fun together.

    Cons

    New Area Manager has led to 100% new sales management team, which have adopted her micromanaging style. Constantly rehashing numbers from weekly reports does not make people better at upselling and promoting the credit card, and drives away junior managers because of high school-like interrogation of last week/month/quarter's performance in every department. In the big picture, great initiative in new digital markets and services, but all at the expense of in-store operations. Running out of space for hundreds of new SKUs every season, more and more complex furniture options that confuse customers and sales associates, and continually racing to the bottom with more cheaply-made goods to appeal to every single potential customer. Customers often comment on how Crate "used to be classy", but is way different now.

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    Crate and Barrel Response

    February 11, 2019Recruiter

    ​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. ​

Found 48 reviews