Crate and Barrel Furniture Sales Associate Reviews

Updated Sep 8, 2020

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2.1
11%
Recommend to a Friend
0%
Approve of CEO
Crate and Barrel CEO Janet Hayes (no image)
Janet Hayes
1 Rating
  1. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Edmonton, AB
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Crate and Barrel full-time for more than a year

    Pros

    Beautiful product, easy shifts, no take home job stress.

    Cons

    A challenge to keep up with all the demands when the store does not receive all the products

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  2. Helpful (5)

    "Furniture Sales"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Furniture Sales Associate in Edmonton, AB
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Crate and Barrel

    Pros

    The staff are great. Really enjoyed working with all of them. Smart , kind funny. They knew their product well. I also really enjoyed most of the customers , inevitably the difficult ones were there, but it is retail so no surprise.

    Cons

    Hands down the management. Had a recent new hire who never knew her role. Could not answer the most basic question, would hand off her job to virtually anyone to handle the situation be it a minor task, and most annoying an important one. Which in the end was better as at least we knew that the 20 year old would make the better call. The commissions in no way reflected a competitive compensation. Managers would also sell furniture, rugs etc right in front of you, take the commission even though you were ready and oh so willing to take the sale over in a timely fashion, re: at or near the beginning of the sale. It seemed as though they would try very hard NOT to pay out commissions to the Furniture Associates. No empowerment existed it seems, only constant reminders that we were the bottom store, therefore we were given inane directives of how to sell more. The furniture sales staff were seasoned for the most part so it felt redundant and belittling.

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    Crate and Barrel Response

    Recruiter

    ​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. ​


  3. Helpful (13)

    "A great team doesn't fix poor leadership and low wages."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Edmonton, AB
    Doesn't Recommend
    Negative Outlook

    I worked at Crate and Barrel full-time for less than a year

    Pros

    There are some amazing team members and talent at this location, but that's about the only thing this location has going for it.

    Cons

    If you're looking to make money, look elsewhere. The compensation is horrible, it's barely a living wage. Maybe as a sales associate you make a decent wage, but working on commission is pointless. As a new furniture associate you receive a stipend for your first year, which means every 4 weeks, whether you make your commission or not, the company will top you up. However, you're only making a very minimal commission % until you reach the predetermined goal, than you'll make an additional (it's not by any means substantial) commission on anything over that, ps, it resets every four weeks. You're better off going to competitors in this market who will start you at 4 or 6% commission. This pay structure is not competitive at all, and the starting base wage is pretty pathetic. The store is not effectively run. And the expectation of the furniture team, when compared to the wage we're making, is actually ridiculous.

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  4. "Great at first.. then pretty awful and stressful"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Pasadena, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Crate and Barrel full-time for more than 3 years

    Pros

    Worked with great people. Clients are sometimes pleasant to work with. Flexible scheduling

    Cons

    Stressful and hard to achieve sales goals. Bad communication between managers and associates. Drama, drama, drama..

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  5. Helpful (5)

    "She ain't what she used to be."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Denver, CO
    Doesn't Recommend
    No Opinion of CEO

    I worked at Crate and Barrel full-time for more than 5 years

    Pros

    Clean work environment. Decent health plan for full timers. Employee discount.

    Cons

    Too many outdated business models. Heavily weighted on metric performance i.e. email/phone capture, credit card enrollment. Non-collaborative stick&carrot approach to management. Penny-on-the-dollar commission structure is decades old. Employee incentives have been reduced or eliminated.

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  6. "Great Company to Work For!"

    5.0
    Former Employee - Furniture Sales Associate Manager 

    I worked at Crate and Barrel full-time

    Pros

    The culture and atmosphere are fantastic.

    Cons

    Management systems can use improving.

  7. Helpful (5)

    "Just Okay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Furniture Sales Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Crate and Barrel full-time for more than a year

    Pros

    Majority of the people who work at a Crate store are really friendly and willing to take the time to help you with questions, etc. The training program is pretty decent; about two weeks of videos and workbook before you get onto the floor to shadow. In order to do in-home customer consults, you need to become a Design Expert and that's about a 6 week certification process. Although, there isn't an increase in pay once you're certified nor can you sit off the floor to read/watch the certification materials. It helps if you have a design background and/or a strong sales person for this job. The work can be challenging in both a good and bad way. You also need to be quick on your feet and turn around a design proposal pretty quick, 2-3 days. You do get a 30% discount and once a year they have an Employee Appreciation event with an extra 20% most items.

    Cons

    The base rate (hourly rate) is low. Very little room to negotiate. The commission rate(s) isn't much better. Medical insurance is decent but expensive. Expect to make between $40-$50k. You won't be making the big bucks here. They expect a lot from you in terms of "numbers" on top of prospecting to strum up customers (i.e. cold calling, going to apartments, realtors, etc) with very little to zero way to track if your efforts will even come back to you. A lot of effort for very little return. Pushing their store credit card is also another marker that they track and hold you to, opening a certain number of cards per month. You meet with the Dept Mgr every two weeks to review your sales numbers to see where you are, the print out is not very straight forward so the manger has to break it down and write it out. ** YOU'RE IN THE BACK SEAT WHEN IT COMES TO YOUR OWN SALES NUMBERS. ** YOU DO NOT HAVE THE ABILITY TO LOOK AT YOUR DAILY/HOURLY SALES NUMBERS IN AN UP TO THE MINUTE PROGRAM OR REPORT. Although, you can get rough estimate by logging into an archaic program, getting paper/pencil and adding it up. But even then, you're still left guessing. After your year of protected commission, you're hourly rate drops and you will get written up if you don't make your sales goal for the quarter. After 3 write ups, you're fired. Crate also employs Mystery Shoppers to make sure you're following protocol. If you want to apply to a corporate job, you have to have your manager, store mgr and about 2 other people who don't even know you sign off before your green lighted to even be considered. When corporate comes to do a walk-through, they can be smug and don't make much of an effort to speak to store associates. In the end, it's all about the numbers.

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  8. Helpful (1)

    "Full time employees must be complicit to corporate directives"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Towson, MD
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Crate and Barrel full-time for more than 3 years

    Pros

    Really Nice atmosphere Cool products

    Cons

    Very rigid management. Lack of information offered in required to employee rights and HR resources available to worker

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    Crate and Barrel Response

    Talent Acquisition Recruiter

    ​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. ​

  9. Helpful (1)

    "I was a nice job, just not enough money"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Expert/Furniture Sales in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Crate and Barrel full-time

    Pros

    people are very nice for the most part

    Cons

    very difficult to make commission in the furniture dept

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  10. Helpful (1)

    "Wonderful merchandise great customers and a good place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Furniture Sales & Design in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Crate and Barrel full-time for more than 3 years

    Pros

    Name recognition when in sales

    Cons

    A little hard on the feet

Found 51 reviews