Copytalk reviews about "schedule"

29% positive business outlook

Reviews by job title

16 reviews
5.0
Nov 6, 2017

Perfect for me!

Recommend
CEO approval
Business outlook

Pros

The flexibility of scheduling is definitely the best part. On top of that, management/SLs are extremely understanding about any issues that may come up. If you're a student and need to make your own schedule, this is your job. I love repetitive tasks so it's perfect.

Cons

If you don't like repetitive jobs or sitting in front of the computer for long periods of time, it's not for you. Also, the break policy could use some work.

5.0
Jul 13, 2023
Recommend
CEO approval
Business outlook

Pros

Very flexible schedule, relaxed work environment (no dress code), competitive pay scale depending on your skill and progression

Cons

General scribe work is extremely monotonous and repetitive. Most jobs cover the same exact topics (stocks, insurance, retirement, etc.)

1.0
Mar 24, 2018

you will be running for the exit

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

flexible scheduling relatively easy to get a job management/supervisors are nice people catering sometimes

Cons

if you need to pee you have to stay an additional 30 minutes. if you pee twice, you need to stay an hour. as a girl who needs to pee a lot, this is really tough. don't bring a drink! the pay is....pretty insulting (minimum wage) for the amount of focus and skill you need to have in order to perform the job properly. similar jobs pay $10 or more starting out. hard to care about your job when you can walk down the street at any time and get a job that pays more that is less strenuous mentally and physically (your fingers will HURT) copytalk has EXTREMELY poor standards for client dictation, you will have to decipher nigh incomprehensible dictation and will be penalized for not being able to tell what they are saying. clients often dictate while driving 80 MPH on the highway, making the job even more frustrating than it already is. imagine having to be able to tell the difference between '15 thousand' and '50 thousand' while you hear WHOOOSH in the background and the client is eating a mouthful of food at the same time. one can only laugh away the frustration while dreaming of a better job. zero downtime.

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Copytalk Response
7y
Thank you for your honest feedback. We're very sorry to hear that you had a negative experience working with us and that you were dissatisfied with the break policy, pay, and call quality. Let's discuss those issues. Break policy: Every manager is allowed to make exceptions on the break policy at their discretion and within reason. The flexible scheduling you mentioned as a pro allows for you to build a schedule that works around your need for restroom breaks or downtime. You can schedule breaks as needed. Pay: Upon hiring, every employee has the ability to see our transparent, straight-forward compensation policy as well as their own stats, so that they know every step they need to take to make up to $13/hour. We want you to succeed and hit your maximum pay per hour because that also means that you are a productive scribe. Call quality: There is some variance in the dictation and audio quality with each call, but we routinely perform audits to determine which customers need follow-up about the quality of their calls. We welcome that kind of feedback from scribes, so that we can investigate further.
5.0
Mar 22, 2018
Recommend
CEO approval
Business outlook

Pros

Broad customer base so you learn a lot about the financial and insurance industries while boosting great resume-building skills. Perfect fit for anyone looking for flexible scheduling with an online scheduling tool where you can break down your schedule by half hour blocks. Casual work environment and no personal customer service required.

Cons

You can take breaks whenever but must stay logged out for 30 minutes which can put you behind schedule to complete your hours.

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Copytalk Response
6y
Thank you for your honest feedback! We are so thrilled to know that you've gained valuable insights into the financial industry through your transcription experience here and that you enjoy our unparalleled scheduling flexibility and relaxed office culture! Long-term scribes like you are what makes our team so strong and keeps the work environment so warm and welcoming. I wanted to clarify something for you on the con you listed, as I was surprised to see it brought up. You can indeed take breaks whenever you need and we do require 30 minute breaks for certain situations, but you are able to take a restroom break without taking a 30-minute break and every member of management has the ability to make exceptions to the break policy within reason and at their discretion. If you have any questions about that, please don't hesitate to reach out to your Operations Manager for further clarification. Thank you again for that wonderful feedback and for all of the hard work you've put in for our company. You rock!
3.0
Oct 26, 2022
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, choose your own hours, advance at your own pace

Cons

Never intended to be full-time employment, difficult to maintain work for more than a few hours at a time, pretty depressing office environment

3.0
Feb 26, 2023
Recommend
CEO approval
Business outlook

Pros

flexible schedule, laid back supervisors and environment

Cons

easy to get hurt (wrists, etc.) from repetitive and fast typing work. Pay could be better.

4.0
Mar 22, 2022

General Info

Recommend
CEO approval
Business outlook

Pros

Very flexible schedule, nice management

Cons

Takes a while to earn more money and a decent bit is deducted.

3.0
Jan 28, 2020
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, good potential for fast typists and those who can maximize shortcuts.

Cons

Minimum production goals a bit high for most average typists to maintain. At only 20 hours a week, I started flaring with carpal tunnel way before hitting their minimum production goals to start receiving raises. Some indication it has changed since then, but they also provided very little leeway for shift break / lunch breaks - if going to the bathroom took longer than 5 minutes, you were automatically clocked out for a 15-minute time period, having to then work longer to cover your minimum work time agreed to that day.

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Copytalk Response
6y
Thank you for your honest feedback! We are pleased to see that you enjoyed our unparalleled flexibility during your time working in our Tallahassee office, and that you recognized the potential for increased pay for those who improve their stats. I'm sorry to hear that you were suffering from carpal tunnel symptoms that may have kept you from being able to hit production. That can happen, and this job certainly is not for everyone. We try to offer advice on how to balance out adequate speed and physical comfort via taking enough breaks, ergonomical equipment, and using the most macros you can. I am also pleased to tell you that the Tallahassee office has recently rolled out changes to the break policy to make it much more flexible for everyone. Should you be interested in resuming scribe work in the future, the management team there will happily fill you in on the new and improved break system! Thank you again for the time you spent with us and for your helpful review. We wish you all the best with your future endeavors!
1.0
Sep 20, 2018
Recommend
CEO approval
Business outlook

Pros

- flexible scheduling - close to public transit - good for students

Cons

- They take advantage and exploit workers by paying them minimum wage for very painful, disorienting work. Most people work 3-4 hours a day and I honestly can't see how you can do more than that. I worked for eight straight hours once and I legitimately thought my arms were going to fall off. It's not like management really does a lot to remedy this either. You stop being a person when you start at Copytalk and you start being a cog in a machine. - I said in an earlier post that bathroom breaks come out of your paycheck (which I see was the only post that Copytalk personally came out to defend themselves against since let's face it, they only care about looking like a good place to work rather than actually being a good place to work - BTW, you said that I could reach out to you but left no way for me to contact you. Nice one.) So, let me rephrase the last post. No, they do not deduct from your paycheck for going to the restroom. However, unless you can do your business in record time, you will be logged out of the system for a half hour and you will have to stay another half hour to make up for "lost time". So while it's not "technically" stealing your hard earned money, it is definitely stealing your time. Keep in mind that the only time you're making money is when you're sitting at the computer logged in and typing. But again, we're talking about a company that doesn't really care about its employees, rather unabashedly I might add. - The pay is garbage. I'm looking at my little employee handbook thing as I write this, so I'm quoting it verbatim. You start at $8.25, minimum wage, and they go on and on and on about these "incentives". Okay, let's talk about the incentives. If you somehow start typing like a superhero and knock out these transcriptions without any issue, your pay will be bumped up to a great, fantastic, whopping.... $0.25 or $0.50 more.... after a couple hundred hours of working there. Hooray? I honestly can't see how this place is still legally running. Whenever I explain how it works to friends, I'm met with a quizzical "Uh, is that legal?" stare. So until they start treating me and the other employees with more respect, I'm going to keep telling people the truth about this place. Sorry, not sorry.

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Copytalk Response
7y
Thanks for your honest feedback. We’re very sorry that your tenure with Copytalk Business Services left you with such a negative view of the company, and we want to address the issues you’ve brought up. - Hours and bodily discomfort: We encourage people to start small with their daily hours, and the minimum 16 hours per week requirement accommodates this. Many people find that with time they can comfortably work up to 8 hours in a day with breaks, and others do not. We started out the new year holding meetings in each office to get constructive feedback and fresh ideas from all of the employees on how we can make optimize the offices and the job in general. Comfortable stations and equipment was one thing that was brought up and has since been addressed. We have replaced outdated chairs with a newer model, as tested by the Gainesville office for comfort. We also have added ways to adjust certain stations to varying heights, all the way up to being a standing desk, for those who struggle with our normal station heights. For full-time employees, benefits packages are offered after a year of employment, assisting with your suggestion of seeing a doctor. - Contact info: You can always reach out to a member of management to discuss your grievances further, but it depends on which office you are trying to reach. To reach the Gainesville management team, email gnvoffice@copytalk.com. For the Athens facility, athoffice@copytalk.com. For Tallahassee, tlhoffice@copytalk.com. For the Sarasota office, srqoffice@copytalk.com - Break policy: There is room for leniency with the break policy within reason, so each Operations Supervisor has the ability to make exceptions at their discretion on a case by case basis. - Compensation policy: You have the ability to make up to $13/hour, so a good deal more than an extra $0.25 or $0.50 more. However, the work has to be put in to improve performance stats and stay on top of scheduled hours. We care about our employees in each office, and we’re doing whatever is in our power to make improvements and changes that benefit everyone. We’re sorry if you had the opposite impression from your time with us and are open to discussing it further over email.
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