Citizens Bank Reviews
Updated Mar 30, 2020
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Recommend to a Friend
Approve of CEO
Bruce Van Saun
763 Ratings
Pros
"The hours are nice and there are good benefits" (in 124 reviews)
"Supportive of work-life balance" (in 116 reviews)
Cons
"Sales goals were sometimes unrealistic" (in 111 reviews)
"Upper management is totally disconnected from the reality" (in 106 reviews)
"Model Risk Manager Salary"
StarStarStarStarStarI have been working at Citizens Bank full-time for more than 3 years
Pros
Great environment and culture. Have great benefits as well.
Cons
Nothing really. Overall great company to work for.
Citizens Bank2019-08-08Thanks for posting, and for running those financial models! Keep up the great work.
Continue reading"Great place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Citizens Bank full-time for less than a year
Pros
Good team Innovation Emerging on Cloud Work life Balance Collaborative team
Cons
Lot of legacy App No Full Stack Culture Old personal Machine
Citizens Bank2020-03-30"Extremely Supportive"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Citizens Bank full-time for less than a year
Pros
Citizens truly cares about their employees safety. They are very supportive and willing to help in any way.
Cons
I’m a fairly new employee, and I haven’t come across any cons so far.
Continue readingCitizens Bank2020-03-30"treated well"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Citizens Bank full-time for more than 3 years
Pros
They really care about their employees
Cons
Make it hard to get compensation
Citizens Bank2020-03-30"Good company but lots of frequent changes"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNo opinion of CEOI worked at Citizens Bank full-time
Pros
Good pay, decent benefits, coworkers are very friendly
Cons
Lots of constant changes to upper management
Citizens Bank2020-03-23Citizens Bank Response
March 31, 2020 – Project Manager
Thanks for posting a review! Glad you enjoyed your time with us and your coworkers — it's such an important part of the job. Best of luck in your next role. Have a nice day, and stay safe.
Continue reading"Great Company with Bad Apples"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo opinion of CEOI worked at Citizens Bank full-time for more than 5 years
Pros
Excellent pay, for me anyway.
Cons
I was laid off three years from retirement. My severance agreement prohibits me from disparaging Citizens Bank and it's employees. I would if I could.
Continue readingCitizens Bank2020-03-30"Good experience"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Citizens Bank full-time for more than 3 years
Pros
Great experience with ok benefits.
Cons
Pay is not the best
Citizens Bank2020-03-28Citizens Bank Response
March 31, 2020 – Project Manager
Thanks for sharing your feedback, and for 3 great years with us. We're sad to see you go, but happy you had a good experience. Know that Citizens is committed to pay equity, meaning we ensure our compensation and benefits are competitive. We regularly evaluate our practice to ensure they are fair for all colleagues. Have a great day, and stay safe.
Continue reading"Great training - not a good fit personally"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at Citizens Bank full-time for less than a year
Pros
Great commission opportunity if you are good at what you do
Cons
Company culture is very dependent on the branch you are at
Citizens Bank2020-03-11Citizens Bank Response
March 18, 2020 – Project Manager
Thanks for sharing your thoughts with us and for the thoughtful feedback. We're sorry to hear we were not a good fit for one another. Either way, we enjoyed having you aboard during your time. Best of luck in your next opportunity!
Continue reading"Moving in a good direction"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Citizens Bank full-time for more than 5 years
Pros
Flexible work arrangements and can work remotely. Good leadership, company is moving in a competitive direction. Talent and experience are usually noticed and appreciated on a micro level.
Cons
Generally get the feeling you are just a cog in the wheel and replaceable on a macro level. Pay and benefits (health primarily) are lacking in some cases. Opportunity for career mobility, but you need to take charge if you want change, the "company" does not do much to help you. Environment of constant change and senior management is not transparent in a meaningful way. (I.E. "We are going to try to cut expenses" as opposed to "We are going to reduce the workforce")
Continue readingCitizens Bank2020-03-10Citizens Bank Response
March 18, 2020 – Project Manager
Thanks for your review! We appreciate you taking the time to share feedback. Taking charge of your career is something we encourage at Citizens. While we provide ample resources to help our colleagues learn new skills and find out what their next move might be — like our recent career coaching pilot — driving their career is ultimately in their hands. Our colleagues have a solid record of it though — over 2,400 colleagues we're promoted and over 2,100 colleagues took on new roles in 2019 alone! Have a great day, and good luck in your next opportunity.
Continue reading"Great culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Citizens Bank full-time for more than 3 years
Pros
Great culture, great people
Cons
No Leadership direction from the top.
Citizens Bank2020-03-06Citizens Bank Response
March 10, 2020 – Project Manager
Thanks for sharing your thoughts and for over 3 great years with us! Glad you appreciate the culture at Citizens — it's one of our favorite things, too. Keep up the great work!
Continue reading
Join the Citizens Bank team
Found 2152 reviews
Citizens Bank Response
August 13, 2019 – Project Manager