Citizens Bank Reviews | Glassdoor.ca
Citizens Bank Reviews
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    Citizens Bank Reviews

    Updated Oct 9, 2019

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    Found 2044 reviews

    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    60%
    Recommend to a Friend
    82%
    Approve of CEO
    Citizens Bank CEO Bruce Van Saun
    Bruce Van Saun
    710 Ratings
    Pros
    Cons

    • "Sales goals were sometimes unrealistic" (in 107 reviews)

    • "Upper management is totally disconnected from the reality" (in 105 reviews)

    More Pros and Cons

    1. "Model Risk Manager Salary"

      StarStarStarStarStar
      Current Employee - Model Risk Manager 

      I have been working at Citizens Bank full-time for more than 3 years

      Pros

      Great environment and culture. Have great benefits as well.

      Cons

      Nothing really. Overall great company to work for.

      Citizens Bank2019-08-08

      Citizens Bank Response

      August 13, 2019 – Project Manager

      Thanks for posting, and for running those financial models! Keep up the great work.

    2. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Risk Management Specialist 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Citizens Bank full-time for more than 3 years

      Pros

      -Company is moving in a great direction -Great colleagues -Good work life balance

      Cons

      -Hard to discover opportunities within

      Citizens Bank2019-10-09
      3. Join the Citizens Bank team
      See Our Latest Jobs

    3. "Hands down- Citizens Bank is the best bank in the US."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Relationship Banker in Boston, MA
      Recommends
      Approves of CEO

      I worked at Citizens Bank full-time for less than a year

      Pros

      Good training programs-They give you all the resources you need to succeed. They treat their employees so well... You get coaching from your manager, the regional manager, and even colleagues. If you need help the Colleague assistance line (CAL) is there to help you... Their pay was also not too bad

      Cons

      Not any that I can think of...

      Advice to Management

      Keep up the good work. Continue to treat your employees well and your employees will treat your customers well.

      Citizens Bank2019-09-30

      Citizens Bank Response

      October 11, 2019 – Project Manager

      Wow, thanks for your shining review! Agreed — the training here is really valuable and the colleagues are amazing. We're sad to see you go, but know you will be terrific in your next role.

    4. "Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Branch Manager in Philadelphia, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for more than a year

      Pros

      Excellent Medical Insurance and 401k Benefit, Good Work Environment, Better Growth Opportunities

      Cons

      Lower Pay, Sales Pressure and high potential branch colleagues have more responsibilities than other branches but the pay is same for most of each bankers.

      Advice to Management

      Increase Pay Structure

      Citizens Bank2019-09-25

      Citizens Bank Response

      October 11, 2019 – Project Manager

      Thanks for sharing your feedback! We're happy to hear you're enjoying our benefits and work environment — they are both really important for job satisfaction! Keep up the great work.

    5. "Sales Driven"

      StarStarStarStarStar
      Current Employee - Relationship Banker 

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Good work life balance, generous PTO, good hours

      Cons

      Too sales driven, goals are high and when you meet them it’s never enough

      Citizens Bank2019-10-09

    6. "Fair company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operation Document Specialist in Richmond, VA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Citizens Bank full-time for more than 5 years

      Pros

      Co workers are friendly and helpful more than management. They go the extra mile to help, while management doesn't support their employees

      Cons

      Management needs more training to work with working with their employees..

      Advice to Management

      Listen to your employees

      Citizens Bank2019-09-19

      Citizens Bank Response

      October 3, 2019 – Project Manager

      Thanks for sharing your review. We're glad you enjoyed your coworkers during your time with us. Know that we train our managers to maintain open communication channels with their teams so that team members feel comfortable sharing their feedback. Good luck in your next career move!

    7. "Great starting point for people interested in financial services."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Licensed Personal Banker in Cleveland, OH
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Citizens Bank full-time for more than 3 years

      Pros

      It's a good place to try different roles within the financial services industry. You will get basic exposure to retail banking, business banking, loan origination, and investmests.

      Cons

      You will hit a glass ceiling at some point, once you have been a banker for a couple of years, there is nothing more to learn and you will need to leave the bank if you want to continue to grow and be challenged.

      Advice to Management

      Make the environment less transactional in nature, traffic to the branches continues to drop so dont make coming into the branch such a sales experience!

      Citizens Bank2019-09-18

      Citizens Bank Response

      October 3, 2019 – Project Manager

      Thanks for posting a review! Happy to hear you got some strong exposure to numerous areas of banking. Know that we continue to invest in resources that empower our colleagues to find their next career move. Our new Internal Career Site just went live last week, and our virtual career coach will be launching to the enterprise in October to help colleagues identify the skills they need for their next step. Keep up the strong work in your next role!

      Show Less

    8. "Great Company, A bit strong on the sales side."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Personal Banker 
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Citizens Bank full-time for less than a year

      Pros

      They focus a lot on your goals, but give you the training necessary to complete them.

      Cons

      They focus largely on sales.

      Citizens Bank2019-09-15

      Citizens Bank Response

      September 17, 2019 – Project Manager

      Thanks for sharing your thoughts! We're glad you appreciated the training you received — we hope you were able to learn a great deal. Sales roles aren't for everyone, but as you know our training is intended help our colleagues achieve those goals. Best of luck in your career, we're rooting for you!

      Show Less

    9. "Great place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Resolution Senior Advocate in Cranston, RI
      Recommends
      Positive Outlook

      I worked at Citizens Bank full-time for more than 8 years

      Pros

      The people there are amazing, the pay is pretty good and the benefits are good.

      Cons

      There is some favoritism in certain departments.

      Citizens Bank2019-09-16

      Citizens Bank Response

      October 3, 2019 – Project Manager

      Thanks for posting. We agree — the colleagues here rock! Know that our policies prohibit favoritism of any kind. Have a great day!

    10. "Great company. Great people. Great advancement."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Employer Brand Marketing in Johnston, RI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for more than 10 years

      Pros

      I have been promoted several times and respected for my opinion and ideas. I am a working mother and they provide me the flexibility to be great at both.

      Cons

      My commute is longer than I would like, but getting to work from home a few days a week makes up for that.

      Citizens Bank2019-09-12

      Citizens Bank Response

      September 17, 2019 – Project Manager

      Thanks for sharing your feedback! Veteran colleagues like yourself are what make Citizens Bank such a special place. Have an amazing day.

    Found 2044 reviews
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