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Citizens Bank Reviews
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    Citizens Bank Reviews

    Updated 5 Dec 2019

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    3.4
    62%
    Recommend to a Friend
    85%
    Approve of CEO
    Citizens Bank CEO Bruce Van Saun
    Bruce Van Saun
    735 Ratings
    Pros
    Cons

    • "Sales goals were sometimes unrealistic" (in 109 reviews)

    • "Upper management is totally disconnected from the reality" (in 105 reviews)

    More Pros and Cons

    1. "Model Risk Manager Salary"

      StarStarStarStarStar
      Current Employee - Model Risk Manager 

      I have been working at Citizens Bank full-time for more than 3 years

      Pros

      Great environment and culture. Have great benefits as well.

      Cons

      Nothing really. Overall great company to work for.

      Citizens Bank2019-08-08

    2. "I LOVE THIS PLACE"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Home Mortgage Consultant in Glen Allen, VA
      Recommends
      Positive Outlook

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Great work hours for work/life balance; great pay; great people!!!

      Cons

      Systems a little slow but they are making every effort to make upgrades & make our work day as effecient as possible.

      Citizens Bank2019-12-05
      3. Join the Citizens Bank team
      See Our Latest Jobs

    3. "Great new culture coming from the top!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Evergreen Manager 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      New market director is changing the culture and way of banking done here for the better! Lots of room to grow if you put in the work!

      Cons

      N/A as of right now.

      Citizens Bank2019-12-03

    4. "It may be called a bank, but it’s really a tech company from an employee perspective."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - User Experience Manager in Johnston, RI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      “Tech environment” with agile pods becoming the norm Colleagues are empowered to try new things Flexible schedule including remote working possibilities allow for excellent work/life balance.

      Cons

      I’m pretty new and still enjoy that “new car smell,” and I’m sure I’ll find some things I don’t like eventually, but for now, all is good!

      Citizens Bank2019-12-02

    5. "Working at Citizens Bank NA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Loan Servicing Specialist in Johnston, RI
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Lots of opportunities, great culture, management really takes care of their staff, receptive to new ideas and changes

      Cons

      Not applicable at this time

      Citizens Bank2019-12-02

    6. "Get a good manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Business Support Manager in Johnston, RI
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Citizens Bank full-time for more than 5 years

      Pros

      Lots of corporate engagement with colleagues lately focusing on improving their technology experience.

      Cons

      Low bonuses and raises each year; always re-organizing and cutting staff. Poor investment in technology and skills are not up-to-date with the latest most common software.

      Advice to Management

      Listen to the colleagues

      Citizens Bank2019-12-05

    7. "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Financial Analyst in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Citizens Bank full-time for more than 10 years

      Pros

      It's a good company to work for. The benefits are decent, too.

      Cons

      Not great at promoting internal employees.

      Citizens Bank2019-11-21

    8. "Love hate job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Collections Representative 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Citizens Bank full-time for more than a year

      Pros

      The job itself collecting is very easy I’ve always worked collection jobs I love it but management is DISGUSTINGLY non moralistic

      Cons

      Management is the absolute worst

      Advice to Management

      Do better seriously

      Citizens Bank2019-12-04

    9. "Retail banking is changing, Citizens isn't keeping up"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Licensed Relationship Banker in Boston, MA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Citizens Bank full-time

      Pros

      You meet some great people.

      Cons

      Very difficult to get a promotion out of the retail side of the company. Bank prefers to hire from outside than train/promote to new position. Unrealistic sales metrics and goals, increasing level of micromanagement, and middle management that is far removed from the experience of branch employees. Citizens is not doing a good job adjusting to the new realities of retail banking. Foot traffic is slowing and... their old models for generating business are not working as well anymore, this difference is being pushed on branch level employees without a clear direction from corporate.

      Show More

      Advice to Management

      Redefine roles/expectations of employees to fit new realities of banking. The LB role should not exist without tellers, you're well aware there is no incentive for other bankers to refer business.

      Citizens Bank2019-12-03
    10. Helpful (1)

      "Disappointed with lack of professional management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Universal Banker 

      I worked at Citizens Bank full-time for more than a year

      Pros

      Great benefits, consistent paycheck, initially good training.

      Cons

      Poor management in branches with constant changing of colleagues made the situation very stressful. Inconsistent supervision with inexperienced managers.

      Citizens Bank2019-12-02
    Found 2096 reviews
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