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Citizens Bank Reviews
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    Citizens Bank Reviews

    Updated Aug 16, 2019

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    Found 2010 reviews

    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    58%
    Recommend to a Friend
    81%
    Approve of CEO
    Citizens Bank CEO Bruce Van Saun
    Bruce Van Saun
    696 Ratings
    Pros
    Cons

    • "If you have sales goals, even though a holistic environment is preached, it's solely about the numbers" (in 105 reviews)

    • "Upper management is totally disconnected from the reality" (in 105 reviews)

    More Pros and Cons

    1. "Model Risk Manager Salary"

      StarStarStarStarStar
      Current Employee - Model Risk Manager 

      I have been working at Citizens Bank full-time for more than 3 years

      Pros

      Great environment and culture. Have great benefits as well.

      Cons

      Nothing really. Overall great company to work for.

      Continue reading
      Citizens Bank2019-08-08

      Citizens Bank Response

      August 13, 2019 – Project Manager

      Thanks for posting, and for running those financial models! Keep up the great work.

      Continue reading

    2. "Overall a good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operations Analyst in Warwick, RI
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Citizens Bank full-time for more than a year

      Pros

      Citizens Bank provides competitive leave days and flexible PTO policy.

      Cons

      Pay is on the lower side compared to other companies with similar job responsibilities.

      Continue reading
      Citizens Bank2019-08-16
      3. Join the Citizens Bank team
      See Our Latest Jobs

    3. "Great work/life balance and company culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Business Intelligence Analyst in Columbus, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Competitive salary, friendly culture, good benefits, excellent work-life balance, fair salary negotiation

      Cons

      I have no complaints to report

      Continue reading
      Citizens Bank2019-08-15

    4. "Great Start"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Relationship Banker in Pittsburgh, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for more than a year

      Pros

      Schedule, PTO, Holiday Pay, Empowered

      Cons

      Can feel like you hit a plateau in only a few years

      Continue reading
      Citizens Bank2019-08-14

    5. "Never had a bad experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Relationship Banker in Elizabethtown, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for more than 5 years

      Pros

      Salary is twice what I was making at Santander , branch environment is awesome, some of my best friends are from work, management helps you grow within your career, incentive plan for bonus’s are easy to obtain, upper management knows you by name

      Cons

      Turnover, leaves branches always short staffed, seems like the training process is 6 months

      Continue reading
      Citizens Bank2019-08-09

      Citizens Bank Response

      August 13, 2019 – Project Manager

      Thanks for such a shining review! We're so happy to hear you are growing with us at Citizens Bank, and that you've become close to your team. Keep up the amazing work!

      Continue reading

    6. "I enjoy my job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Relationship Banker 
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Work life balance . Hours are good

      Cons

      The incentive plan is not the best and pay rate is low

      Continue reading
      Citizens Bank2019-08-08

      Citizens Bank Response

      August 13, 2019 – Project Manager

      Thanks for posting! We're glad you are able to achieve a solid work-life balance here. We think it's really important our colleagues have time to unplug and recharge. Have a great day!

      Continue reading

    7. "Great workplace environment and career development program"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Analyst in Providence, RI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for more than 10 years

      Pros

      Great work environment, career development programs, fitness centers, competitive wages and benefits, strategic executive leadership, surveys employees to improve organizational health.

      Cons

      Frequent departmental reorganizations and job eliminations/layoffs

      Continue reading
      Citizens Bank2019-08-09

      Citizens Bank Response

      August 13, 2019 – Project Manager

      10 years, amazing! Thanks for your decade of fantastic service. We appreciate the review - here's to another 10 years!

      Continue reading

    8. "Great apportunity to work in Banking"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Personal Banker in Natick, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Very nice workplace.Specially they provide training which give you all knowledge about banking even person does not have any background of finance or banking.

      Cons

      Too much responsibility at work.

      Continue reading
      Citizens Bank2019-08-08

      Citizens Bank Response

      August 13, 2019 – Project Manager

      Thanks for sharing your feedback! We totally agree - working at a company that provides ample training is so valuable. Have a great day.

      Continue reading

    9. "Model Risk Manager, VP"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Model Risk Manager in Johnston, RI

      I have been working at Citizens Bank full-time for more than 3 years

      Pros

      Great culture and environment to work in

      Cons

      Nothing really. Have great benefits and flexibility

      Continue reading
      Citizens Bank2019-08-08

      Citizens Bank Response

      August 13, 2019 – Project Manager

      Thanks for taking the time to post a review! We're happy to have you growing with us.

      Continue reading

    10. "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Universal Banker 
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Citizens Bank full-time for more than a year

      Pros

      Great community, great people work for this company.

      Cons

      High stress. A lot of pressure when it comes to sales.

      Continue reading
      Citizens Bank2019-08-06

      Citizens Bank Response

      August 9, 2019 – Sr Project Analyst

      Thanks for posting. We're so happy to hear you're loving the colleagues you work with. Congrats on over year of amazing service - keep it up!

      Continue reading
    Found 2010 reviews