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Citizens Bank Reviews
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    Citizens Bank Reviews

    Updated Jun 24, 2019

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    Found 1972 reviews

    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    55%
    Recommend to a Friend
    78%
    Approve of CEO
    Citizens Bank CEO Bruce Van Saun
    Bruce Van Saun
    684 Ratings
    Pros
    Cons

    • "Low salaries, better opportunity for bankers to make their sales goals" (in 103 reviews)

    • "Not a lot of growth opportunities and upper management micromanages" (in 102 reviews)

    More Pros and Cons

    1. "Good Pay, Horrible Customers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Relationship Banker 
      Positive Outlook

      I have been working at Citizens Bank full-time for more than a year

      Pros

      Great Pay for the area. Easy to learn the position.

      Cons

      The company does not back you up even when customers become physically violent with you.

      Citizens Bank2019-06-25

    2. "Great Colleagues-Fixed income"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Customer Service Teller 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Love our team. The branch manager has an unfailing eye for spotting talent. Our manager is always on top of issues and deals with problems right away. Colleagues help each other and are attentive to the way each other feels. This job has unique challenges and the demand for laser focus of attention at all times, deep understanding of operations and risk prevention, extreme attention to detail, exemplary customer service,...

      Show More

      Cons

      Being on a fixed income is kind of scary considering that prices are constantly on the rise for everything. There may or may not be payouts quarterly the amount of which depend solely on the outcomes of customer service surveys that customers only get if they use email.

      Advice to Management

      To improve the odds for a branch getting customer surveys change the way customers can answer them by offering them an opportunity to answer one before they leave the branch. By doing this customers who do not use email or who refuse to get the surveys in their emails can do the survey if they chose to in a way that fits their needs.

      Citizens Bank2019-06-24
      3. Join the Citizens Bank team
      See Our Latest Jobs
    3. Helpful (1)

      "Good company, good opportunities for someone looking to gain experience in banking"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - Anonymous Employee in Detroit, MI
      Recommends
      Positive Outlook

      I have been working at Citizens Bank full-time for less than a year

      Pros

      Career opportunities, experience learning how the banking world works. Learning both the teller and banker roles which will aid me when I become a manager in the future. Personal feel. There are sales goals, but it's not so intense that it's impossible. Benefit package is great.

      Cons

      Technology. Need to consolidate several internal systems, and have better communications between internal platforms. The pay could be a bit higher starting out as well

      Advice to Management

      Invest in technology and pay for performance.

      Citizens Bank2019-06-20

    4. "Great place to work"

      StarStarStarStarStar
        Current Employee - Personal Banker 

        I have been working at Citizens Bank full-time

        Pros

        This is a Great place to work

        Cons

        Still deciding on the cons

        Citizens Bank2019-06-20

      • "Up and coming bank and expanding into southeast region"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Senior Finance Manager in Boston, MA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Citizens Bank full-time for more than a year

        Pros

        People are great and it's an up and coming bank in the region.

        Cons

        The technology is lagging behind and must improve to be considered a major player.

        Advice to Management

        Keep growing fee-based revenues and keep a tight lid on quality of loans and you should be fine

        Citizens Bank2019-06-20

      • "Transformational Opportunity"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Product Owner in Johnston, RI
        Recommends
        Positive Outlook
        No opinion of CEO

        I have been working at Citizens Bank full-time for less than a year

        Pros

        Good tech, appetite to try new processes (agile) and a tight knit product ownership team.

        Cons

        Dependencies on legacy tech and groups who operate in different silos, slowing overall progress.

        Advice to Management

        Keep moving in this direction and clear obstacles. Identify and cultivate stronger leadership in the infrastructure and architecture space.

        Citizens Bank2019-06-17

      • "Overall great bank to work for"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Recommends
        Neutral Outlook
        Approves of CEO

        I worked at Citizens Bank full-time

        Pros

        growth opportunity, earning potential, and training

        Cons

        bureaucracy of a larger bank. luck of the draw with managers

        Citizens Bank2019-06-16

      • "Citizens is fantastic"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Vice President, Financial Advisor in Nashua, NH
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Citizens Bank full-time for more than 5 years

        Pros

        Look, banking is a tough, competitive industry. And I work for the wealth management division. But I work for the greatest firm, for the greatest boss, with the greatest people.

        Cons

        Bank employee do their best. Let's make sure we acknowledge that.

        Citizens Bank2019-06-10

      • "Love it"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Bridgeport, CT
        Recommends
        Neutral Outlook
        Approves of CEO

        I have been working at Citizens Bank full-time for more than 5 years

        Pros

        Community involvement. Citizens truly cares about its employees.Senior leadership are great role model to living our credo. Citizens always looking to improve our systems to make it easier for our colleagues & customers.

        Cons

        I wish the benefits will be a little more affordable& get daycare reimbursement will be a huge attractive benefit to moms.

        Citizens Bank2019-06-10

      • "Ok"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Assistant Branch Manager in Plymouth, MA
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at Citizens Bank full-time for more than 5 years

        Pros

        Scheduling, good starting point in a career. Room for advancement.

        Cons

        Upper management is totally disconnected from the reality. Constant changes in policy and ways of operating.

        Citizens Bank2019-06-21
      Found 1972 reviews