Capital One "performance management" Reviews | Glassdoor.ca

Capital One Employee Reviews about "performance management"

Updated Mar 31, 2020

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3.9
74%
Recommend to a Friend
91%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
4,398 Ratings
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Reviews about "performance management"

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  1. Helpful (15)

    "Awful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    - Above avg comp - Standing desks - You can move transfer to the US, Capital One doesnt suck there

    Cons

    - Zero accountability structure. Underperform or overperform at your role, doesnt matter at all, leadership doesnt care - HR will lie to you about your role and responsibility, super incompetent - Demoralizing work - FAKE TECH COMPANY, THIS IS NOT A TECH COMPANY. Agile is implemented completely wrong and time waster huddles - If you voice your disagreement youll be considered a bad fit - Performance management is a joke

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    Capital One2019-04-26
  2. Helpful (18)

    "Read this twice before you join"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time for more than a year

    Pros

    Good benefit and pay package Convenient location Good work/life balance

    Cons

    -It is NOT a tech company. It is a BANK. The culture of a bank. The office politics of a bank. The boring routine work of a bank. The tech branding is misleading. Most of the technology stack is old with a shy use of modern technologies. Toronto studio relies heavily on the US studio to deliver any new feature or product. As a developer, you inherit mostly everything built by the US teams and you adapt it to fit the Canadian market. Your work becomes mostly maintenance and bug fixing. -Some Product managers/owners can be mean and bullies. They can be very conservative and lack any vision and creativity. They are not interested in enhancing or modernizing their products. Unfortunately, they drive technology and as a result, developers do not get the chance to work on exciting new and modern technologies. -The worst culture ever. Some developers are toxic; having the culture of hiding information from you so you don't perform better. Managers are bullies and passive aggressive. You have to suck up to them, but if you try to challenge the status quo, you could end up without a manager and without a team! Scrum masters do not even attend the meetings they set up for their teams, and most of the time they are useless. They are always overwritten by the managers and as a result, lots of clash and unsettling situations. - Performance management and review process is utterly impersonal, de-motivating and ineffective. It doesn't measure your performance or your creativity. It just forces you to be submissive if you want to get a good review from your manager. It is a tool to control you and not to enable you! It measures how much you delivered even if there was nothing to deliver!

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    Capital One2019-04-13
  3. Helpful (22)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 5 years

    Pros

    Great colleagues, competitive salary/bonus/benefits, downtown location

    Cons

    Frequent and disruptive org changes and leadership changes, some roles (analysts) receive systemic preferential treatment while everyone else is second class, deeply flawed performance management process, only product is a credit card - no innovation or growth

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    Capital One2018-12-13
  4. Helpful (1)

    "Capital One Canada"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    Rigorous hiring process. Collaborative and positive environment. Inspirational US CEO.

    Cons

    Performance Management process is too all encompassing and distracts from actual performance. Culture somewhat inexperienced as lifers and fresh grads are the norm.

    Capital One2018-09-06
  5. Helpful (15)

    "Only if you are not ambitious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Capital One full-time

    Pros

    - Good work life balance - Competitive compensation and benefits - Choice of Mac/Windows - Choice of company paid Iphone/Android - Excellent health insurance and RRSP

    Cons

    - Non technical managers. - Lots of pointless meetings. - Lots of dependencies on US Head Office Richmond. - Highly Political Environment. - Brutal Performance Management. Being Agile is just a slogan to recruit good people here, lots of paperwork, lots of restrictions. Management doesn't really understand software development. Lot of mismanagement in allocation of resources. You can survive here if you are not too ambitious about your career. Otherwise this place might hurt your software career in long run. Politics here are very ugly. Something you need to consider carefully before joining.

    Capital One2016-05-07
  6. "Wonderful company to work for that goes above and beyond to care for its associates."

    StarStarStarStarStar
     

    I have been working at Capital One

    Pros

    - The work culture is very positive and good work is recognized and appreciated - Management is very helpful and will go out of its way to accelerate your growth - Flexible opportunities that allow you to work in a role that you find most interesting - Great benefits, compensation, and work/life balance - There’s a constant push to move towards working with the newest technologies - Smart, helpful people all around that will push you to do your best

    Cons

    - Performance management is based on stack ranking, which can unfortunately sometimes cut otherwise deserving people out of the highest rankings

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    Capital One2020-03-31
  7. "Progressive company with awesome collaborative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Learning Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 10 years

    Pros

    Collaborative Environment Great work/life balance Invest in your development Transparent with business results

    Cons

    Performance management and very time consuming process Always having to view the opportunity in every situation get laborious

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    Capital One2020-02-27
  8. Helpful (9)

    "Saying you're a tech company doesn't make you one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in McLean, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time for more than 3 years

    Pros

    Bikes in silly colors, great cafeterias, competitive (not extravagant) pay, as much Kool-Aid as you can possibly chug

    Cons

    The performance management system is like something out of the Middle Ages, based on a forced distribution at the team level---meaning if you have four people on your team, one of you is going to get a bad rating. This does wonderful things for team cohesion and makes people optimize for very strange things. If you are a software developer, expect to get stuck in an on-call rotation at least once a month and doing a LOT of devops work even if you weren't hired as a devops engineer. Toward the end of my time there, 90% of the work my team did was related to scrambling to comply with some new enterprise-wide mandate (fix X, switch to using Y, etc.). In the end we had almost no time left to build our product. The product owners and tech leads are really out of touch; a lot of them have no technical background. Also, the decision to abolish assigned seating and move to "everyone scramble for a seat every day" (excuse me... "Flex Seating"! Yay!) is a horrible decision. It makes the day so stressful to never have any idea whether you will be able to find a decent seat or not, and yet despite the overcrowding many teams do not allow for regular remote work.

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    Capital One2020-02-28
  9. Helpful (6)

    "Lots of promise, some positive intent, poor execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in McLean, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Capital One full-time for more than a year

    Pros

    Work life balance. Innovative and industry-leading work in some areas (but not outside of the core front line businesses)

    Cons

    I have never seen a company offer so much promise based on its reputation, and then succeed in beating the potential and enthusiasm out of highly capable people. I have worked at several companies during my career and see the specific problems at Capital One as: 1) "Tell me what I want to hear" - the senior-most leaders are so sure that "what got them here will get them there" that they only want to listen to people who use the exact same kind of language, communication style, and ideas. 2) The emperor has no clothes - This follows from #1 above. Leaders don't want to listen to ideas from people who have gained expertise in other banks. They are rewarded for being generalists and lack depth of expertise - yet they do not want to leverage the people who do have that expertise, for fear they'll be overshadowed. 3) Lack of maturity in people leadership - Little weight is placed on the maturity of people leadership skills and talent development, even at the executive levels. This leads to short-sighted org decisions, lack of investment in talent hired from the outside, and external hires at all levels feeling like they're not fully utilized or challenged. 4) Performance management - claims to be objective and transparent but is very susceptible to favoritism and disproportionately rewards loyalty above other factors. Old timers at the company heavily favor other old timers. 5) Cultural hubris - Only Capital One experience counts. Only Capital One has a "high bar for talent". Skills built at other institutions aren't recognized and made use of.

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    Capital One2020-02-23
  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Manager in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    Wonderful benefits. Flexibility. Company tries to stay ahead of trends.

    Cons

    Performance management process is cut throat. Upward movement is difficult due to lack of ability to post up for an open role.

    Capital One2020-02-20
Found 296 reviews