Capco Employee Reviews about "senior management"

Updated Sep 3, 2020

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3.9
80%
Recommend to a Friend
87%
Approve of CEO
Capco CEO Lance Levy
Lance Levy
575 Ratings
Pros
  • "Felxible working hours which helps in work life balance(in 94 reviews)

  • "When your co-workers and managers end up becoming friends you can do life with outside of work - you know you're at a company full of great people(in 52 reviews)

Cons
More Pros and Cons

Reviews about "senior management"

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  1. Helpful (1)

    "Amazing place to learn and grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capco full-time for more than a year

    Pros

    1. Capco is a reflection of the Canadian culture in every sense - I was lucky enough to work with the sharpest and brightest talent from different nations with one goal to succeed together. As an immigrant, I felt a sense of belongingness from day 1 and regular feedback from management helped improve efficiency and gain the confidence to perform better 2. Capco promotes employees to work hard and party harder - fun weekly get together, project celebrations and company-wide events allowed me to talk to senior management and colleagues about different projects and opportunities 3. Approachability - Whether it is booking time with partners or senior managers, I was welcomed by everyone and got true feedback 4. Projects - Each project has a variety to offer and I got lucky to be on a project to create a retail bank for the largest Canadian retailer from SCRATCH. This is one of the coolest experience allowing me to jump on the technical side of the things as a business system analyst 5. Learning - This is one aspect that I can't stress enough upon. Not only did I learn from the project I worked on, but from the community activities as well. Each day I wake up to learn and haven't been disappointed in the last 15 months 6. Unlimited vacation 7. Goodlife membership 8. Amazing insurance 9. RRSP

    Cons

    1. Resourcing portal should be enhanced for better clarity into upcoming roles

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  2. COVID-19
    Helpful (1)

    "Ok place to work, good work culture but far from the real world consulting"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consultant in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capco full-time for less than a year

    Pros

    1. Salary on the higher end in the market 2. Unlimited vacation 3. Unlimited sick days and WFH 4. Good clients and networking possibilities/opportunities 5. Parties and fun, a lot of young crowd

    Cons

    1. This is not a consulting firm, this is a staff augmentation work. 2. Work culture is very undergrad style. Not a mature behaviour even among the senior management 3. Biggest issue is that they will downsize if they don't have projects like how they did in March-April 2020. They will hire like crazy when they expect projects and downsize when they feel like to maintain revenue targets. 4. The CEO for Canada said openly in virtual town hall that there wont be any lay-offs. BUT they already had a list of people they want to let go and were planning the lay off which they completed by April 2020 blaming on COVID -19. 5. Some people who were let go had just joined in October-December 2019 and they had not had any chance to perform or network and they were let go so easily in March-April 2020. You are just a number to them - if they can earn margin by placing you on a project, they will keep you else you are on your own. 6. They are not very respectful or transparent.

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    Capco Response

    HR

    Thank you for the positive feedback on the firm and for acknowledging Capco’s competitive compensation positioning. We give our employees a high degree of flexibility and empowerment and provide high quality work in an open and inclusive culture. The feedback on our offering is overwhelmingly positive as Glassdoor reviews confirm. This explains our disappointment with some of the other feedback you have listed in your feedback. We are always looking for feedback from our people on how we can improve the experience at Capco, but it is also important this is fair and accurate. Like all consulting firms, Capco has a range of work within its portfolio, including some more tactical work but to claim this is a significant component of our business in Canada is misleading. Capco offers a wide variety of management and technology consulting projects in, amongst others, Business and Digital Transformation, Change Management, IT implementation and solution and system design.


  3. Helpful (8)

    "Exactly the Sum of its (Broken) Parts"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Capco full-time

    Pros

    - Close knit community of junior level employees - Standard work-life balance - Many opportunities to contribute to company extracurriculars - Newly renovated office

    Cons

    - Thinly veiled favoritism that decides the kind of work and projects you are staffed on (opportunities are rarely advertised company wide) - Encouraged company wide gossiping - At times, extremely unprofessional senior management - Mismanaged HR department that is unequipped to handle the growth of the company and does NOT treat each employee in isolation of their peers - Many ill-conceived projects that are almost a slap in the face to employees with great experience and skills - Very little guidance in career development and growth as an individual - Dysfunctional feedback processes for performance reviews

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    Capco Response

    HR

    Thank you for taking the time to share your feedback. We are pleased to read your positive comments, however we would like the opportunity to discuss your wider feedback and experiences with you in more detail. If you are open to a confidential discussion, please reach out to our Global HR Lead, David Heffernan.

  4. Helpful (4)

    "Poor Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Consultant (Software Engineer) in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Capco full-time for more than a year

    Pros

    - Great Benefits - Good work/life balance if you are assertive - Unlimited vacation days (only if you take advantage of this benefit) - Great people at junior/middle levels - Good social events

    Cons

    - Poor/mis-management of software development projects - Little/no training for junior developers/intro roles - No mentorship - Senior management is difficult to work with and unprofessional - Sales driven software implementation projects promotes development of poor quality/buggy code to meet deadlines

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    Capco Response

    HR

    Thank you for your feedback; we take it seriously. Capco takes pride in the quality of work we deliver to our clients; we have strict standards and controls. If this has not been your experience, we would value your insights so we can learn more, and take action to address any opportunities. Please reach out to a Partner, or if you prefer anonymity, through the HR Lead, Meghan Pearce.

  5. Helpful (4)

    "Bad culture and poor quality of work"

    3.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Consultant in Toronto, ON
    Doesn't Recommend

    I have been working at Capco full-time for less than a year

    Pros

    Lot of projects College type environment

    Cons

    Very poor work culture as it is completely ad-hoc and not process driven at all There is no professionalism among senior management

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    Capco Response

    HR

    Thank you for your review, although we are very disappointed to read your comments. We would strongly encourage you to share your suggestions and raise your specific concerns through one of our internal channels and invite you to contact our HR Lead, Meghan Pearce or Global HR Director, David Heffernan to discuss.

  6. Helpful (14)

    "HC is an enabler"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capco full-time

    Pros

    Capco really can be an amazing place to work but there are too many issues acting as barriers to making Capco truly top tier. Recent reviews have shown that Capco has its blemishes. Those concerns are not invalid and this review speaks to my view of them but, overall, this place has its potential and you can grow a career here. I believe that I’ve developed both great colleagues and friends that I will have throughout my career. I have learned a lot in my time here from the people willing to share their knowledge generously. Most partners and senior management are approachable and, if you get a good coach, there is usually a clear path for promotion (at least at the lower levels). The challenge is, so many coaches are disengaged and, if you have a bad one, you might as well just quit. There is also no real performance criteria for coaching. There is no shortage of work and, if you’re willing to put in the hours on actual work (not the fluffy stuff), there is great potential for personal growth and interesting work. In Canada, if you’re a developer, there is no better place to work. If you’re good, you’ll get better. If you’re great, you’ll become awesome. There is no better true, full service, digital shop.

    Cons

    Previous reviews have not been inaccurate. There is a VERY small group of partners who produce sales. As mentioned in a previous review, there are partners that seem to have no real purpose, other than showing up a couple days a week. Others seem talk for years, about “the big deal” but have seemed to not produce or need a lot of hand holding to close a deal. Of the partners that do produce, sales, most of them seem line their project staff to take the fall and to protect themselves from any client fallout. Often it’s the people left behind after the partners have moved on to their next client (victim) who are left to pick up the pieces and shoulder the blame. If you can survive those projects you’ll find yourself in great shape to withstand anything that the corporate world can throw at you. The performance expectation framework is rarely followed in the Canadian office, ad hoc application of standards to some employees and not to others and a generally broken review process where the loudest voice in the room at round tables gets their way and performance ratings end up all over the map. In their responses on this forum, HC keep claiming how they have an open and transparent process in place and how they’re fixing or have fixed this. They haven’t (HC in NY talks a lot but have few results to show for it. It seems that when they “fix” the review process, they only make it more broken. Lack of a 360 process – A previous review highlighted the lack of a 360 review process. There was an attempt at creating this a couple of years ago but seemed to be a side effort with very little senior leadership support. The effort really fell flat. A 360 review should be part of all promotions discussions to senior levels (PC and above). The big barrier to success of the program, other than leadership support, is that Capco has tried to manage this internally and there is a widespread lack of trust that any feedback is confidential. As noted in the previous review, the lack of a true mechanism for feedback from junior resources regarding more senior resources results in people only managing their careers “upward”. Often this creates an impression/reality of sucking up and certain leadership seem to almost adopt some of these individuals as their favorites. Sometimes that favoritism is deserved because some of these individuals are high performers. Unfortunately, often, some of these people are just good at assigning blame for their own mess ups and poor performance. Inappropriate behaviour – Yes it is the elephant in the room, but it is nothing new. There have been previous reviews here that spoke to this and they have been consistently here for some time (referring to the office as a frat house among other things). Nothing was done then and, while Capco will provide lip service to actions they will take, there is no confidence in the office that anything will change and, because nothing has been done in the past, people are highly unlikely to step forward to raise concerns to a corporate function (HC) that they don’t trust. This is particularly true in Toronto where local HC, although trusted, do not have the staff to address concerns without escalating to NY and the NY leads haven’t made an appearance in Toronto (to my knowledge) for over a year. (TBH, I'm not sure senior management want NY HC in the office. HC may find out a few things) While being careful not to diminish the gravity of the issues (both real and rumoured), it seems corporate HC has either turned a blind eye to these issues or is so disconnected from the goings on in both the Toronto and New York office that it borders on negligence. Given that a lot of the stories of the inappropriate behaviour in New York make it to Toronto and vice versa, it’s hard to believe that corporate HC are oblivious. If they are truly this disconnected then there needs to be some serious questions asked of the general competence of this function in Capco. Ultimately, this is an issue of individuals and should be addressed that way. HC is right in saying there needs to be a reminder of corporate policy. That part they do have right. The real question are - will HC directly address the behaviours of those who have caused the issues to be raised (yes there are many)? - Do the HC people in place today have the ability to create anything but a public facing response? Can they be the agents of change? - Can the HC organization start to regain the trust of staff? Based on the number of anonymous responses, including mine. HC is currently not trusted to address some of these long standing concerns in a confidential and thorough matter. (Other than passive aggressive responses on this site that don't, in any way represent perception of staff or the reality of HC's performance) We’re talking about trust and trust is based on perception and a track record of results. So far, there has been a total lack of results on any of these topics from HC (despite what their claims are here).

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  7. Helpful (1)

    "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Capco full-time for more than 3 years

    Pros

    Leading up to joining CAPCO, I’ve worked at a number organizations of sizes ranging medium to large. This is by far the best place I’ve worked at overall. A well-deserved 7th place at the Great Place to Work awards this year! 1) Flat Structure & Open Doors – In all the organizations I’ve worked in (including our clients), large hierarchies and visibility has been one of the biggest challenges for junior employees. Capco is by far (really far) the flattest structure I have ever seen. All employees have equal access to connect with senior management. It is very common to walk through the office and find Partners and MPs working together in a room with Associates and Co-ops. Most of the partners have personal connections with employees at all levels, knowing about their families, interests, etc. This structure and environment is driven from the Managing Partner down through all levels and skillsets. The doors are literally open for anyone to step in and say hello. 2) Culture – This is unbiased feedback from most (if not all) of my colleagues who have LEFT CAPCO in previous years: “The best thing about CAPCO is the culture and its people.” It really has a family feel, which is very surprising given the growth we have seen over the past 4 years. Working out of client site regularly, this is one of the things I miss about working out of the FCP office or even the Bay street office. There are sporting teams/events, theme nights, yoga classes in the office, hack-a-thons, social drinking nights and the list goes on. There is something for everyone to feel at home. Kudos to the management team for keeping this culture alive while maintaining the energy of a start-up. 3) Rapid Growth (Pros) – With the rapid growth there are a lot of opportunities that open up for employees of junior to intermediate levels. Access to knowledge on various practices with the focus on Learning & Development (internally and externally) allow many junior employees to learn and hone skills in different areas. This enables them to be candidates for a wider range of projects/roles and in turn helps Capco position itself more competitively as well.

    Cons

    1) Rapid Growth (Cons) – The same rapid growth has caused CAPCO to take some hits in talent as recruitment tries to keep up with the demands of the business. I would imagine there are more promotions with this growth. However, we have hired at the senior levels quite a bit (a number of whom have not panned out and left). This is disappointing as it signals that the organization would prefer to gamble on someone we do not know well instead of promoting from within. That being said, this is an issue I’ve seen in every organization I’ve worked in. A good majority of junior resources have shown promise but there is a significant number with entitlement issues who believe the work assigned to them is beneath them or do not understand the nature of the consulting business. 2) Continuity in Promotion Requirements – There have been some missed promotions as well as weak promotions – again, this also exists everywhere. If you continue to work hard, you will receive the recognition, even if not immediately. One big concern on this is topic is when high performers who are missed are given reasons along the lines of “Hasn’t managed a large team/workstream”, “Hasn’t been at this level long enough” only to see someone else be promoted completely overlooking those same ‘requirements’. These should either be firmly established rules or never used as a reason someone was missed. This inconsistency will cause a loss in good talent. 3) Favouritism – All the talk of favouritism is the reason for this being on the CONS list. Favouritism exists in everywhere in life. Liking one thing doesn’t mean the dislike of other things. There is no “insiders” group that gets advantages, everyone has an equal opportunity to grow and strengthen their network within the firm. As you grow in any organization, you will have favourites that have helped you succeed and be a favourite of those you have helped succeed. The issue here is leadership in the intermediate-to-senior levels, not favouritism. If you have worked hard and helped your manager succeed, your manager needs to be your representative and lobbyist to their manager and so on upwards. This is how it happens in every organization. If you feel you have continuously been missed although you are a top performer, chances are your manager is not a good leader or you think you are a much higher performer than you actually are. There are avenues and methods to rectify both of these scenarios – whining about the success of others is not one of them. Doing so just shows that you are not ready to solve problems and drive the results you are looking for – you would rather anonymously complain that life is unfair. 4) Inappropriate Behaviour – I am surprised and annoyed that someone who claims to have been with CAPCO through so much of its success is willing to throw the entire organization in a bad light in a public from because of some individual people/situations they do not approve of. Even through the rapid growth, CATO has been able to maintain a ‘friends & family’ atmosphere due to the maturity of its employees. A lot of the employees, especially those that have been here 3+ years, are friends outside of the workplace. This proportion of friends is also something that I’ve found unique to CAPCO vs. other organizations. Everyone does not have the same level of comfort and that has always been respected. I am not supporting inappropriate behaviour by any means – if there are such incidents, it should be reported through whoever you feel comfortable discussing it with (HR, Partner, Manager, Coach etc.) so that it can be investigated and addressed appropriately. But passing judgement on others based on your own comfort framework and taking that judgement anonymously to a public forum rather than resolving through any one of the many channels that exist internally just exhibits the same level of maturity and problem-solving that I referred to in the point above on favouritism – it’s not a surprise that the same person/people have these same issues.

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    Capco Response

    HR

    Thank you for your detailed review and taking the time to share your feedback. You clearly enjoy working at Capco and we are delighted to hear this. The recent Great Place to Work award in Canada was great recognition of our culture and the many opportunities for career development as a result of the firm’s rapid growth. You do raise a couple of concerns around recruitment and promotions. Due to our growth, we do need to hire a significant number of talented individuals quickly and this can place a demand on our recruitment team. However, the team continue to follow the usual rigorous selection process to ensure there is no dilution in standards, and that any candidate is the right fit for Capco and vice versa. A lot of investment goes into our hiring processes, both from a time and cost point of view and we are also mindful of the investment that candidates make in the process. We always aim to ensure we operate a fair process that is of value for all involved. Capco has recently put measures in place to improve the transparency and breadth of our assessment of performance by involving more people in roundtable discussions, launching a mechanism for open, real-time feedback and providing a platform for assessing contribution outside of the immediate ‘day job’. All promotion candidates are assessed by a promotion committee and our bi-annual review cycle ensures that employees have a regular opportunity to receive formal feedback on their performance and be considered for promotion if eligible. If you have specific concerns or suggestions you would like to share regarding our recruitment or promotion practices then, as we are always looking to make improvements, we encourage you to speak with your HR contact or our regional HR Lead, Mary Keller.

  8. Helpful (9)

    "Senior Consultant"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Consultant in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Capco

    Pros

    Dynamic organization with great opportunity to learn

    Cons

    lack of good projects in Canada market and Senior Management values talent less and favoritism more.

    Continue reading
  9. "Excellent place to work, would highly recommend!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Employee in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Capco full-time

    Pros

    A great organisation that encourages you to 'be yourself at work' and embraces all cultures, backgrounds and differences. If you like to work for a place where you can progress, develop good working relationships and enjoy a collaborative working environment then Capco is the place to be! The culture is relaxed and the Senior Management/Partner are very down to earth and approachable.

    Cons

    I do not have any cons

  10. "Worst place to work for professionals"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruiter in Bangalore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capco full-time for more than a year

    Pros

    If you need a work where you can pass all your day on long morning breakfast & lazy afternoon lunch this would be a apple on a pie for you ,

    Cons

    1. long term HR guys who stays there for a century builds a cobweb of politics against the new incumbent, 2. people make groups within a small meagre team of 4 to 5 people 3. If you want to work individually others will badmouth about you to your subordinates 4. The entire company is running on 2 projects to be precise & people snatch jobs from each other like a musical chair 5. Senior management is worst & dont know about change management or any other best practices 6. If you dont lick them they can fire you in a very political way at anytime. Think thrice before you join this trash can

Found 86 reviews