CMA CGM America Reviews | Glassdoor.ca

CMA CGM America Reviews

Updated 24 October, 2017
66 reviews

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3.1
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Marc Bourdon
14 Ratings

66 Employee Reviews

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Pros
Cons
  • the industry, the low pay jobs, the low motivation (in 6 reviews)

  • The morale is really low in the customer service units (in 4 reviews)

More Pros and Cons

  1. "worst experience from my career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in Montreal, QC
    Current Employee - Executive in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CMA CGM America full-time (Less than a year)

    Pros

    let me think about...no pros

    Cons

    bad micromanagement, very stressful environment, no human values. They describe so well the company at the interview and then you find that they don`t have a background to sustain their lies.

    Advice to Management

    management should try to respect human beings and try to be professionals.


  2. Helpful (1)

    "No room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norfolk, VA (US)
    Former Employee - Anonymous Employee in Norfolk, VA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 8 years)

    Pros

    Good Benefits for employees and families. Ok for a first job.

    Cons

    Poor manager employee relationships
    Pay grades are not in line with current trends
    No room to advance, and promotions are very political
    Poor inter department communications and relations

    Advice to Management

    Listen to your employees, work on actual improvements in career opportunities for long term employees.


  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    CMA CGM America is an organization with structure and many functions/jobs in place to help make selling easier.

    Cons

    Unfortunately, the process can get lost in translation when you over complicate simple tasks. This is another reason they've began shipping more and more back office functions overseas.

    Advice to Management

    Listen to the sales team more on pricing/logistics strategies. A lot of time it falls on deaf ears.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Be wary..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trade Analyst in Norfolk, VA (US)
    Former Employee - Trade Analyst in Norfolk, VA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    Great benefits, good people to work with. If an hourly employee, work doesn't come home with you.

    Cons

    Work-life balance is abysmal for salaried employees

    Advice to Management

    Hire more people so salaried employees aren't working 60+ hours every week. The employee turnover rate should be an alarm.


  6. "Great benefits, but very political workplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time

    Pros

    I met a lot of very talented people and enjoyed the global nature of the shipping industry.

    Cons

    As with most large corporations, politics can run amok. Some very big jerks have been promoted to very high levels.

    Advice to Management

    Understand how those at lower levels are treated by those who are promoted to upper management before giving out that promotion!


  7. "Benefits are the ONLY REASON I'm still here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CMA CGM America full-time (More than 3 years)

    Pros

    Benefits. Period.

    Fellow employees are nice and helpful.

    I can't post this without 20 words in this section so this is filler.

    Cons

    Where do I start??
    Training... they offer different training classes for multiple items. HOWEVER... when being trained for the position you will be working, you are shown the work from co workers and expected to pick up the information quickly before they throw you to the wolves.

    Also, when a process being done was never correct from the beginning, the wrong information is continually passed down which leads to mistakes and possible legal issues for the company.

    Processes.... the processes from the France home office seem to be general information, not step by step procedures. This causes work to be done incorrectly and causes employees to create their own based on the experiences they have had.

    High turn over... due to the low moral, low pay, heavy work load, improper training (and many other issues) many great associates are jumping ship fast.

    Management's favorite line : "That is out of the scope of this position." When you alert managers of issues that have small effects on your position, but carry big effects for the customer....they don't care. If it's not your job, you are told it's out of the scope of the position and to leave it alone. This is horrible.

    OUTSOURCING - CMA America has been outsourcing jobs to India for years and it is still happening. It's slow but ongoing and makes many fear for job loss.

    VIP customers constantly get to bend the rules other customers cant. Some have direct contact with vp's and if you say no, you will be contacted by vp's, who override your decision. This does not support your staff at all and infact undermines them.

    Parking at the building is not sufficient for the number of employees in the building.

    Advice to Management

    Take care of your employees and they will take care of your customers. It is that simple.

    Review processes before implementing them. Make sure processes are step by step instead of general info. Make sure managers/supervisors can step in and handle any job they govern over before handing those positions out. Lack of support from home office all the way down the chain makes for horrible working contitions.

    Work loads are high, pay is one of the lowest in the industry and stress levels are too much to bare at times.

    Also having previously worked for a current customer of the company, I've seen the crappy outcome of all of the above issuses. CMA is one of the worse lines to deal with from a customer point of view.


  8. "Exports"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA (US)
    Current Employee - Anonymous Employee in Norfolk, VA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    -Good benefits: lots of PTO, insurance, etc.
    -Good start if trying to get into Logistics/Shipping industry
    -People you work with are amazing

    Cons

    -High stress, poor levels of communication, uneven workload distribution
    -Supervisors are often inattentive or simply do not wish to address serious problems
    -Little to no recognition for work
    -Little room to advance

    Advice to Management

    -No sugarcoating here: Grade 6 and Grade 7 morale is abysmal. Everyone wants to leave and some of the depts are like revolving doors with their turnover rates.
    -The most competent employees are leaving CMA in droves because other companies are offering to treat them better.
    -Listen to employees, recognize the work they do, hire more people to alleviate the already overwhelming workloads.


  9. "Cargo Flow Analsyt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cargo Flow Analyst in Miami, FL (US)
    Current Employee - Cargo Flow Analyst in Miami, FL (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    * Excellent staff
    * Opportunity to grow

    Cons

    * High stress levels
    * Low Salary
    * Life work balance
    * Under staff department

    Advice to Management

    * Hire more people
    * Increase salary range


  10. "Intermodal Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CMA CGM America (More than a year)

    Pros

    -Great benefits and PTO
    -Relaxed work environment

    Cons

    It can take a while to move up within the company/low pay.


  11. Helpful (1)

    "An honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Booking Representative in Norfolk, VA (US)
    Current Employee - Booking Representative in Norfolk, VA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    As most people say, the biggest pro is the benefits are amazing and are inexpensive.
    Has a mini cafe (not the best food in the world but it makes due) , a gym area, beautiful building, and the people are friendly.

    Cons

    It's not as diverse as other employers.
    There is so much work that is required of the bottom departments with no recognition really being given. This is why so many people are ready to leave. The morale is really low in the customer service units.

    Advice to Management

    Be more diverse. Show more recognition to the departments that are on the front lines for the company (bookings, customer service)


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