CIBC Vaughan Reviews

Updated Sep 7, 2016

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1.5
0%
Recommend to a Friend
CIBC President & CEO Victor Dodig
Victor Dodig
0 Rating
  1. Helpful (2)

    "Customer Service Representative"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Vaughan, ON
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at CIBC for more than a year

    Pros

    An extremely healthy company (in terms of profits) with opportunity to grow (sales focused roles) Stable company with plans for the future Free daily banking (must have a CIBC account as an employee) Employee recognition days (lunch often provided) OK benefits

    Cons

    HR will tell you CIBC fully covers any education required to advance your career within the company during the interview process. I applied and completed my IFC course only to find out that this is not true. The reimbursement is to the Regional and Branch managers discretion. I was a top performing CSR and only received partial reimbursement. Often left short staffed without any assistance on the frontline from management or financial representatives (even though they are available in their offices). Scheduled hours can change at anytime time, for any reason and you are obligated to fulfill those hours. (Evenings and weekends) They have reduced the number of hours in many branches for CSR employees effectively replacing full time positions with part time roles even though CIBC makes substantial increase in profits quarter after quarter, year after year. This is a role that management openly states is being phased out. Management knew a lot about finance, investments and how to push sales but knew very little about people management. You may be given poor or very little advice on how to improve. (As a previous manager with another company I had experience reading score cards, my manager was unsure how to read or present mine, so I showed him/her). You are trained on how to handle a robbery situation and let's just say the procedure does not have the employees best interests in mind. Vacation requests must be given in advance (seniority in the company gives you first choice), December is usually blacked out for all staff. (in reality it only applies to frontline CSR's). Your performance will be heavily measured by your ability to refer clients to Financial Service Representatives (In order to obtain a successful referral, the FSR must obtain a sale from the client)

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  2. Helpful (2)

    "Sr. FSR"

    1.0
    Senior Financial Services Representative in Vaughan, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at CIBC for more than 8 years

    Pros

    No Pros, all Cons. No Pros, all Cons.

    Cons

    Lot of improvement is needed with in the company.

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