CDW Employee Reviews about "account managers"

Updated Feb 17, 2020

To filter reviews, or .
3.9
77%
Recommend to a Friend
94%
Approve of CEO
CDW CEO Christine Leahy
Christine Leahy
193 Ratings
Pros
  • "The company takes coworker surveys to heart and implements changes to support Work Life Balance constantly(in 188 reviews)

  • "Great place to learn great social environment(in 96 reviews)

Cons
  • "The only con is the base salary for AM's(in 92 reviews)

  • "not enough exposure to different Account Managers unless you go looking for it(in 69 reviews)

More Pros and Cons

Reviews about "account managers"

Return to all Reviews
  1. "In my first year"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Etobicoke, ON
    Recommends
    Positive Outlook

    I have been working at CDW full-time for less than a year

    Pros

    Plenty of training Casual and fun environment Clear expectations Plenty of chance for income, for those who work hard and work smart Progressive goals Plenty of contacts and resources to sell are provided (i.e. product specialists) Great relationship with vendor partners

    Cons

    Some employees who are short sited, closed minded or frustrated easily, are a negative influence on new sales staff. The company is not without its flaws...but it's easily one of the most enjoyable places to work that I have known. Maybe a little too much focus on the "more calls=more sales" mentality. I get that by getting new Account Managers to make more calls, it builds a strong work ethic and can expose new sales ops and expose lazy AM's, but there should be extra focus on the quality of calls. A little more technical training early on would help overcome new AM's who are nervous about in depth IT conversations.

    Continue reading
    CDW2012-07-28
  2. Helpful (1)

    "Good start"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CDW for more than a year

    Pros

    -academy sales training is great -lots of food perks -opportunity to make vendor relationships

    Cons

    -terrible management -small business function needs work -lowest salary in the market....run. -overworked, long hours -account managers constantly changing

    Continue reading
    CDW2018-03-29
  3. Helpful (4)

    "3-5 Years Needed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at CDW full-time for more than a year

    Pros

    Great training for new hires or new professionals. Cutting edge technology Sink or Swim (you will know quickly which one you are) Huge potential for income (with time and very hard work) Lots of perks (free stuff, food, events) Young environment

    Cons

    Company is run by Ex-sales staff. This is good and bad. Good that they can really help you, bad that outside of sales they have very little to offer in management, planning or any strategy. Aggressive company culture. If you are shy, avoid conflict and turn the other cheek not good idea to join CDW. To get anywhere you are going to have to fight for every account, deal etc with lots of arbitrary decision making that favours high income earners and longstanding employees. Outside of Sales, very little future opportunities ( for Canadians). Your candidacy outside of CDW wont be competitive either as the core competency at CDW is shipping by volume. Biggest employer of ex-CDW staff is Purolator. Company is way too focused on a growth model based on touches ( aka calls, not even emails) rathen than strategic account management. Some Account Managers are working massive books and accounts only because they "tagged" an account although they could be a terrible account manager. There are 1000's of high potential accounts being horded by senior AM's that will never share/split/reallocate to new people. They basically have quit or pass away. Success depends on Region you work and Manager. If you work East coast just quit now. If you work central/praires quit. If you work education quit. If you work Healthcare quit. Only good region is BC and Quebec. Many Managers are useless clockwatchers that will treat you like crap until you are a 3 year vet and you quitting comes up on their performance review, before that you are worthless. Have fun.

    Continue reading
    CDW2017-08-31
  4. Helpful (4)

    "Guilt Is The Whip That Drives This Slaveship"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CDW Canada - Account Manager in Etobicoke, ON
    Doesn't Recommend
    Negative Outlook

    I have been working at CDW full-time for less than a year

    Pros

    1. When you do become frustrated with your job, you have plenty of time to look for another one while you're there. 2. If you know nothing about computers going into training, you'll know how one works after (why an IT solutions company hires people who know nothing about computers is something I don't understand personally). 3. Spiffs and training incentives are decent, but these come from the vendors and not the company itself.

    Cons

    1. Next to no support or vision from middle management. Long term projects are cast aside for short sighted sell now strategies (you're not really an account manager, you're more like a CDW commercial with a phone). Had several opportunities that needed counsel with tech experts, but they don't exist; they have product specialists yes, but if you come up with good solutions that take some time to develop and you'll see how little faith or trust this company puts into its employees. 2. No support from backbone structure of company, I wouldn't necessarily say this is the fault of the people in the backbone team, as the amount of purchasers they have compared to the amount of account managers is sadly low. Orders will ship from wrong locations, orders need to be processed by account managers themselves before they can move to purchasing, if something goes wrong with an order processing the account manager has to spot it before anything will happen. Orders have problems and generally complaints fall on def ears. This company does not care about its customers at all. It makes it hard to tell someone that they should buy from you when the company lies about stock availability, is the most expensive option out there, you've been given no technical training and your value proposition is "value added IT Solutions",and has problems with order processing (admittedly they are quick when they get an order through the system though). 3. No sales or technical training. Vendors pay to give presentations about their products to large groups of AMs but its all brand specific and has very little content on solutions. The amount of technical training you get on the job is pretty much non-existent. They teach you basic stuff like what ram is and how to pick out hard drives, but nothing even close to useful for real world solutions while talking with someone who knows what they're talking about. Training is offered through vendors to become more knowledgeable about these things, but, while pushing you and guilting you into work long hours, they also don't let you take this training while you're at work (you have to do it on your own time) which indicates short-sightedness and a complete lack of willingness to develop employees (something they'll preach to you in the interview process). 4. Terrible account protection policies, nepotism, and account jacking. Accounts will be taken from you for no legit reason and if the AM in question is in with middle management, you can pretty much kiss it goodbye. Accounts are reassigned to people who are family members of more senior AMs, and, accounts which are completely underworked can be protected and sat on by senior AMs despite the dwindling number of big accounts available in Canada. The system is incredible disorganized and archaic. 5. Relative to the amount of work that you have to put in, the pay is garbage. They try and sell you on this concept of making 6 figures if you work hard. If you work hard and your cousin is a senior AM, you'll kill it. Otherwise, you work hard and you do okay. Essentially, you're a telemarketer with a fancy title. Anyone with real talent will do much better somewhere else and should do so. Their answer to everything is, those who aren't doing well aren't working hard enough, so work harder and longer or you're lazy and that's why you "fail". For the record, I did decent but the ROI on my time and effort just wasn't there. Definite bait-and-switch from the job described in the interview to the actual job.

    Continue reading
    CDW2013-02-11
  5. Helpful (1)

    "Account Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Toronto, ON

    I worked at CDW full-time for more than a year

    Pros

    When the money is good it is very good. They feed you well.

    Cons

    Wehn you aren't meeting goal you'll make no money and get let go after a few weeks of the whole management team hovering over you. Top Account Managers get better leads and handed open accounts. Everyone spends all day trying to snake coworker's accounts.

    Continue reading
    CDW2012-06-05
  6. "Great company to grow with"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CDW full-time for more than 3 years

    Pros

    Good work home balance, wfh is available in more departments than even just 3 years ago. Great culture and environment As long as you don’t have to communicate with Sales

    Cons

    Account Manager belittle back office ops teams and management let’s it happen.

    Continue reading
    CDW2020-02-18
  7. "Great Internship"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Account Executive Intern in Tallahassee, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at CDW for more than a year

    Pros

    Remote position Laptop Phone Decent wage

    Cons

    your time is spent in accordance with your regions account manager

    CDW2019-09-30
  8. "Wouldn't Intern Here Again, But Would Work Here Full-Time"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Sales Intern in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CDW for less than a year

    Pros

    Lots of training to prepare you for a CDW full-time job Access to "higher ups" that you would not normally see as often if you were at a similar role in other companies Catered food frequently Culture (the people are awesome) It's paid

    Cons

    If you're in any office except Chicago, the internship will be brutal. Too many WebEx's that don't care whether youre there or not will drive you insane. The WebEx's got excessive with 3 or 4 a WEEK not enough exposure to different Account Managers unless you go looking for it Lack of structure in day-to-day tasks YOU HAVE TO PAY $10 A DAY FOR PARKING IN TAMPA

    Continue reading
    CDW2019-07-26
  9. Helpful (6)

    "A Great Place to Start Your Career - An AM Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Executive Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CDW full-time for more than 5 years

    Pros

    The training program is one of the best in the industry. Even with no background in IT hardware/software/services sales, CDW does an excellent job of preparing you to be successful and giving you the tools & resources to do so. The culture is also top notch. Almost everyone is extremely willing to help you be successful, and your engineering talent & Solution Architects will give you the blueprint to qualify opportunities as an Account Manager. If you land in the right patch, there is a genuine opportunity to make money. I was an Account Manager for 6 years and made six figures for the last 4 of the 6. That said, you do have to exercise patience and know that those first two years will be extremely challenging. Likely 45-55K total pay. But, if you can stick it out and prove yourself, you will get opportunities to be successful. There are constantly vendors in the office giving free lunches, swag, happy hours after work, and promoting vacations & prizes for being top sellers of a specific product. The vacations are amazing, and always extremely well put together. Speaking of, the vacation time and benefits are adequate. Nothing will wow you, but nothing will make you feel like you are being taken advantage of, either. Sales Managers tend to be extremely flexible, friendly, and willing to help you succeed if you demonstrate a desire to. I had 5 managers in 6 years, and only one borderline negative experience that did not last long. Overall, this is a fantastic place to begin your career if you have little to no sales experience. The first 2 years may make it challenging for anyone with experience or major life expenses (car, mortgage, kids, etc.), but if you are just graduating and looking for somewhere to work while living with parents or sharing an apartment with people, CDW should absolutely be near the top of your list.

    Cons

    As odd as this may sound, it is possible to be TOO successful at CDW. The best Account Managers are extremely well compensated, but because of that, it makes a move to any other position internally a pay cut. Some choose to do it for more stability in terms of a higher base salary, but it can be challenging psychologically to accept a total comp cut to move “up” in to leadership. You do move on to a different comp structure after your first 4 years as a sales rep, one that effectively makes you 100% commission. You’re still guaranteed a base salary, but you have to sell to cover it. For me, this wasn’t an issue given the business I had developed but for some, it pushes them out of the AM role. The competition is fierce. There are many VARs out there, and all of your large accounts will be doing business with many of them. This can lead to eroding profit margins that make it difficult for you to make money until you develop a relationship with the customer, which can take years. The Cloud services practice needs more of an investment in personnel, etc. Other VARs are lapping CDW in terms of Advanced Technology services offerings, especially in the Cloud space. Many of your major accounts will still look at CDW as a “box pusher”, even as it has evolved to a complete solutions provider. Battling that stigma can be challenging. Depending on the territory you are assigned to, the first 2 years can be very mentally draining. You will likely start working with smaller accounts, ones that have been called on for years that don’t do business with CDW. You will fail, ALOT. You will lose, ALOT. Knowing and accepting that going in will help you to look long term at the role.

    Continue reading
    CDW2019-06-04
  10. Helpful (4)

    "CDW"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CDW full-time

    Pros

    Great culture and events. I enjoyed working with my team.

    Cons

    lots of turnover . Even tenure account managers end up leaving.

    Continue reading
    CDW2018-10-01
Found 69 reviews
</>Embed