CARFAX Reviews | Glassdoor.ca

CARFAX Reviews

Updated 15 April, 2019
267 reviews

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4.4
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CARFAX President Richard Raines
Richard Raines
209 Ratings

Employee Reviews

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Pros
  • "Great work/life balance & generous time off" (in 73 reviews)

  • "Dogs are allowed, free lunch on fridays, a wonderful amount of vacation time and great benefits" (in 36 reviews)

Cons
  • "There doesn't seem to be much room for growth in many positions in the company" (in 8 reviews)

  • "I had no cons while working at Carfax" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Where else would you rather be?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Northeast, NY (US)
    Current Employee - Field Sales Representative in Northeast, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than 10 years)

    Pros

    Best people in the business.
    Best tools available.
    Laser-like focus on being the best as a complete solution for the car dealer and the same focus on helping the used car owner in every aspect from buying to servicing to selling.
    Always wanting team members be more successful.
    Creating a work/life experience for the team.
    Very transparent about success or areas for improvement.
    Opportunity to go others places in the comany.
    Senior team longevity.

    Cons

    I really can’t think of anything that sticks out.
    There are always going to be frustrations in any workplace but the pros make the cons easy to move past.

    Advice to Management

    Keep doing what you are doing because I want to retire from CARFAX.


  2. "Regional Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than a year)

    Pros

    Great company and freedom to manage my own time

    Cons

    Some dealers in the smaller stores independant can be a bit of nightmare

    Advice to Management

    Keep doing what we are doing..!

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Strategic Partnerships in Mooresville, NC (US)
    Current Employee - Manager, Strategic Partnerships in Mooresville, NC (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than a year)

    Pros

    So many, culture, mutual respect and support.

    Cons

    I work from home which is great but, can present challenges getting to know HQ folks better.

    Advice to Management

    Please invest heavily in analytics that we can use in presentations with clients.


  4. "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Columbia, MO (US)
    Current Employee - Systems Engineer in Columbia, MO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than a year)

    Pros

    * Competitive pay & excellent benefits
    * Great work/life balance & generous time off
    * New and interesting problems to solve
    * Fantastic colleagues

    Cons

    None I can think of.


  5. Helpful (1)

    "“No Jerks Allowed”. GREAT company with an impressive culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Columbus, OH (US)
    Current Employee - Regional Account Manager in Columbus, OH (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than a year)

    Pros

    I’m not sure what I’ll be able to come up with on cons... It truly has been a remarkable company that I’m very proud to be a part of. The managers very much have respect for you and allow you to handle your territory as you see fit.

    The incentives with commission are very desirable which allows you some competition and a way to make additional income.

    The overall culture of CARFAX is by far the most impressive I’ve witnessed. They truly take “no jerks allowed” seriously.

    Can’t recommend this company enough and I find it to be an honor to be a part of it!

    Cons

    Territories can grow to be a bit large making it difficult to service. They do restructure to lower amount of dealers.

    CARFAX Response

    18 Mar, 2019 – Director, HR

    Thank you for your review. We look at territory size quite a bit. We want to make sure our employees can maintain a work/life balance and meet their metrics. We enjoy receiving feedback so please... More


  6. Helpful (1)

    "Goal Driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Centreville, VA (US)
    Current Employee - Director of Sales in Centreville, VA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than 3 years)

    Pros

    Great work environment, people, and opportunities. You are rewarded for your hard work and success.

    Cons

    None that I can think of.

    Advice to Management

    Continue to provide us with opportunities to be successful!


  7. "Field vs. HQ - very diff outlook and environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Central, TX (US)
    Current Employee - Regional Account Manager in Central, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CARFAX full-time (More than 5 years)

    Pros

    Generous time off, decent health benefits, great products, fun meetings and contests

    Cons

    Disconnected between field and internal managers who haven't sold to dealerships in years. Closed minded mentality to adapting products and performance measurements outdated. Constant monitoring of activities - drive time, idle time, computer clicks. Very high turnover in the field. Salaries low for similar job at other auto companies.

  8. "Best Kept Secret!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Business Intelligence in Centreville, VA (US)
    Current Employee - Director, Business Intelligence in Centreville, VA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than 3 years)

    Pros

    x Enpowerment, Benefits, Work/Life balance, Free Lunch

    Cons

    Flat organization, No attrition, no documentation for processes

    Advice to Management

    Keep being involved in the day to day operations!


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development
    Current Employee - Product Development
    Recommends
    Approves of CEO

    I have been working at CARFAX full-time (More than a year)

    Pros

    Opportunity to work on new tech
    Great work life balance

    Cons

    nothing that I can think off


  10. Helpful (1)

    "I Never Saw Myself Working At Carfax...I Wouldn't Want To Work Anywhere Else!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Centreville, VA (US)
    Current Employee - Inside Sales Representative in Centreville, VA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CARFAX full-time (More than a year)

    Pros

    Everyone from HR to the Senior Team to the myCarfax team CARES!
    Plenty of paid time off.
    Health Insurance is top notch (Coming from the Federal Government/Tricare).
    Pay is generous.
    Bonuses are even more generous.
    The WHOLE Carfax team works so well together because we all care about each other's success.
    I have never felt so appreciated in any other job.
    Team events/activities are awesome!
    We love pets! Most dog breeds allowed!

    Cons

    Inclement weather procedures align with the Fairfax County Government. Unless you have a job where you can work from home, one must use paid time off if they cannot make it to work.
    The Fairfax County Government NEVER closes or delays despite dangerous road conditions.

    Advice to Management

    Keep doing what you are doing because waking up every day to go to work is a complete joy!
    Carfax makes me feel like I'm making a difference in lives every day!