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I have been working at C.S.T. Consultants full-time (More than 3 years)
Pros
You are always made to feel that you are trying to help children achieve their goals of attending post secondary education. As a not-for-profit organization our mission is not to maximize someone's stock price but instead to achieve the mission of the organization.
We have been rated as one of the top 50 small-medium employers in Canada. While we are a smaller company (110 to 120 employees) we have very advance HR policies with twice annual performance reviews and a wellness program.
While internal promotions are often difficult in a smaller organization, the company does try to improve your skills through training. While I started before this was brought in, I have heard great things about the on-boarding process for new employees.
The turnover is very low, with a high percent of employees having been here for over 15 years, and several over 25.
Cons
As a small company, there isn't a lot of room to move to new roles.
I worked at C.S.T. Consultants full-time (More than a year)
Pros
-professional environment
-location
-office space
-great training and support
-excellent United Way campaign
-top Toronto employers
-environmentally friendly
Cons
-not much room to move up from a customer care position
-small company (less than 150 employees)
Advice to Management
-branch out to diversify with different products
-move people from customer care around who want more opportunity
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C.S.T. Consultants Response
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