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Boots Reviews

Updated 25 February, 2018
1,313 reviews

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3.2
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Elizabeth Fagan
182 Ratings

1,313 Employee Reviews

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Pros
  • Good pay, decent holidays, overall okay (in 141 reviews)

  • Temp employees still got to use the staff discount card (in 112 reviews)

Cons
  • Long hours if working full time, rude customers think you (in 68 reviews)

  • Work life balance is ok but sometimes not (in 25 reviews)

More Pros and Cons

  1. "Customer Assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Boots part-time

    Pros

    - Flexible work schedule - at least in the store I worked in. My managers were all really easy-going, if you couldn't do a specific shift, they were willing to allow you to switch with others once you get their permission.
    - Very good salary, well above the minimum wage, considering the work you'll be doing is quiet easy

    Cons

    - There isn't much down side at all! The work I did, I personally felt was very easy and exactly what you would expect a customer assistance to be doing. However, it can get a bit mundane sometimes.

    Advice to Management

    - Raise awareness about the pharmacy training which customer assistance can ask to be a part of. I didn't find out about this till i worked there for almost 1 year!

    Boots Response

    4 May, 2016 – HR

    Thank you for taking the time to leave your feedback.


  2. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Discount is good about 20%

    Cons

    Pay and support by employer

    Boots Response

    27 Jan, 2016

    We very much appreciate you sharing your views.


  3. Helpful (1)

    "I work in a busy airport store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in East Anglia, SK
    Current Employee - Sales Assistant in East Anglia, SK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Staff discount is only the only benefit

    Cons

    Often have reprofiling which does not take into consideration individual circumstances. If staff do not agree to proposed change to hours, they are told they will have to leave. Even if they cannot do the change due to child care needs etc. they have no respect for staff, all they care about is the needs of the business.

    Advice to Management

    Management need to be on the shop floor more, maybe then they would see how disgruntled their employees are. Not one member of staff I work with is happy with their job.

    Boots Response

    8 Jan, 2015

    Thank you for sharing your review. We appreciate your feedback and we will share it further.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Top heavy, wasteful company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Quick progression if you are willing to work hard.

    Cons

    Pharmacy team members can be very clicky and self absorbed. Very wasteful practices regarding show material. Bit slow to embrace change. Not enough staff in medium sized stores.

    Advice to Management

    Need to move on from rows of white shelves. Stop replacing whole cardboard stands when a sticker could update the offers.


  6. "Pharmacist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Nottingham, England (UK)
    Current Employee - Pharmacist in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Good training and corporate perks- reimbursement of professional fees, training, support for progression. Dedicated team pharmacy support office to assist with professional queries making you never feel 'alone'
    Staff discount and the annual benefits box is good too.

    Cons

    Antisocial Hours and sometimes hard work does go unrecognised- the company is improving at this however.

    Advice to Management

    better understanding of work-life balance.


  7. "Pay is okay, no career opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Boots part-time (More than a year)

    Pros

    Good pay, decent holidays, overall okay.

    Cons

    Management is fairly poor, no sick pay.


  8. "Pharmacy advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Advisor
    Current Employee - Pharmacy Advisor
    Recommends
    Positive Outlook

    I have been working at Boots part-time (More than a year)

    Pros

    Good training, feeling part of a community

    Cons

    Uniform gets dirty easy if it’s the white one with the blue running into white and don’t issue new ones very often due to budgets for stores set by the company

    Advice to Management

    Treat your staff as they are part of a team and be relaxed in your role not too serious


  9. "Agree with reviews re favouritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Assistant
    Current Employee - Customer Sales Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots part-time (More than 3 years)

    Pros

    Work is enjoyable, lovely customers, work is interesting, co-workers are great

    Cons

    Favouritism by managers to their clique. Was bullied by a manager for long time - had to report them. Ok now for the main part. Very bad staff rostering. I often dont know on friday what I'm working on Sunday. Not enough uniforms given on a regular basis

    Advice to Management

    Trust staff. Stop having favourites. Stop ramming figures down staffs throat - were doing our best. Reward staff who further themselves by learning enough to transfer to a different dept. Especially if they pass the necessary exams. Stop using the excuse that " we don't have the budget to give you that rate of pay"


  10. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester, England (UK)
    Current Employee - Customer Service Advisor in Manchester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Friendly, customer driven, targeted focused, plenty of professional opportunities, nice customers, good team

    Cons

    Small store, busy so hard to train, refunds policy, lack of hr access


  11. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Good pay, discount on things like cinema and shopping and hotels. Boots discount card after 3 month probation. Friendly colleagues

    Cons

    Long hours if working full time, rude customers think you’re their slave, favouritism and targeting of staff goes on here which is not nice


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