Books-A-Million Reviews

Updated Jul 31, 2020

To filter reviews, or .
2.8
37%
Recommend to a Friend
35%
Approve of CEO
Books-A-Million President & CEO Terry Finley  (no image)
Terry Finley
433 Ratings
Pros
Cons
  • "good amount of pressure to sell discount cards and magazines(in 294 reviews)

  • "Mandatory holidays, minimum wage pay(in 98 reviews)

More Pros and Cons
  1. Helpful (5)

    "Great company to work for...... If you like being treated like a piece of sh*t"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Books-A-Million full-time for less than a year

    Pros

    over 5 minutes and still nothing, so I guess I'll move on to cons

    Cons

    you name it. Verbal harassment. Unrealistic expectations. After being a victim of their sales and marketing approach, I think I could maintain more integrity as a door to door wiener salesman. They literally try to program you to give terrible customer service and rip people off. I was actually told to delete a customer service request- "Just delete that one. If it's really important they'll try again." Wow! Where's the reward? Not in the $12/hour, that's for sure. Not only should you not work for this company, but you should tell everyone you ever meet to never support a company like this. Buy your books somewhere else. Anywhere else.

    Continue reading
  2. "Book lover job"

    3.0
    Former Employee - Merchandising Specialist in Jacksonville, FL

    I worked at Books-A-Million part-time

    Pros

    Good for the love of books

    Cons

    Pushing magazines and discount cards


  3. "Good Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Floor Lead 

    I worked at Books-A-Million full-time

    Pros

    Laid Back, Perfect for Students, Good Hours

    Cons

    Management Can Be Abusive, Large Turn-over

  4. "My time"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in Jackson, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Books-A-Million full-time for less than a year

    Pros

    Great co-workers and flexible hours

    Cons

    Poor management at my location

  5. "Good People, Bad Business Practices"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller in Tallahassee, FL
    No Opinion of CEO

    I worked at Books-A-Million part-time for more than a year

    Pros

    Managers and coworkers were amazing, and working was generally fun

    Cons

    outdated registers and finicky search engine. mags and cards are a scame

  6. "Great People and Interesting Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller in Davenport, IA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Books-A-Million part-time for less than a year

    Pros

    Managers and coworkers are caring and flexible, everyone gets along well and works hard. There is never a dull moment and The company is always looking for feedback from employees.

    Cons

    The computer system crashes a lot.

  7. "Decent Job!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller/Barista in Mobile, AL
    Recommends
    Negative Outlook

    I worked at Books-A-Million part-time for less than a year

    Pros

    From shift to shift your tasks can vary, making the job a little more exciting. If you like customer interaction, this is a good job because it’s nice to be able to talk with customers. Good employee discount. Great hours and flexible schedule! Overall, easy job that you can quickly catch on to. Flexible uniform. Company (corporate) supports LGBTQ members & allies.

    Cons

    Minimum wage pay. Immense pressure from higher ups in company to push magazine and membership card sales. Often times, the job can be stressful due to your lack of sales. Can be demanding during summer time- due to the increase of customers & their demanding needs. Truck days are not the best. Having to stock the store and reorganize the shelves to make everything fit, while also attending to customers, can be draining physically; however, it’s definitely tolerable since it’s only one day a week and has to be done! To efficiently serve in your position with high quality, you will need to do some independent work on learning the store’s layout, popular merchandise and it’s location, and how to maneuver through different operational situations.

    Continue reading
  8. "BAM becomes your fam! <3"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Co-Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Books-A-Million full-time for less than a year

    Pros

    Great general discount off merch and books! Lots of employee benefits including holiday discounts and sales, employee appreciation month, and company shirts, plus chance to earn extra income by signing up customers for discount cards and pitching magazines.

    Cons

    Pushing of pitching discount cards (which wasn't too hard to pitch because it saves customers money) and pitching magazines (which none of the customers wanted and straight up said they don't read them anymore).

  9. "Good For College Students"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller and Cashier in McDonough, GA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Books-A-Million part-time for more than a year

    Pros

    Nice coworkers, cross training opportunities, flexible scheduling.

    Cons

    Horrible pay, crooked management, sales are horrible.

  10. Helpful (1)

    "Struggling company, does not care about lower level employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Books-A-Million full-time for more than 5 years

    Pros

    great discount, community outreach for local programs

    Cons

    disconnect between corporate and store level employees. Too many additional tasks added to employees with complete disregard for day to day operations and time management

    Continue reading
Found 1153 reviews