Booking.com Employee Reviews about "work environment"

Updated Dec 9, 2020

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3.8
73%
Recommend to a Friend
72%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
618 Ratings
Pros
Cons
  • "Low salary when compared to market rate(in 69 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work environment"

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  1. Helpful (1)

    "Overall a good company to work for"

    4.0
    • Work/Life Balance
    Former Employee - Customer Service Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    Decent pay for what the job is Great benefits and perks Friendly working environment

    Cons

    Favouritism Constant changes in procedures Scrunity from management regarding your performance

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  2. Helpful (1)

    "A company I like very much"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Humane, good working environment, friendly relationship between colleagues, and systematic training

    Cons

    Basically, there are no shortcomings. What must be said is that working hours are relatively late, but basically the company also compensates for overtime


  3. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Controller in Amsterdam
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com part-time for more than 3 years

    Pros

    Flexibility, good working environment, benefits

    Cons

    Automation not developed on the level it could be

  4. "My best job experience so far"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Specialist in Amsterdam
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com for less than a year

    Pros

    Very friendly people and great working environment

    Cons

    Nothing negative comes to mind

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  5. COVID-19

    "Good company to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Booking.com full-time for more than 3 years

    Pros

    Diversity, inclusion, nice and talented people to work with, good working environment

    Cons

    COVID-19 hit travel industry very hard, it's sad to leave the people I worked with

  6. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader in Shanghai, Shanghai
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Booking.com full-time

    Pros

    Great working environment, work life balance, flat management

    Cons

    Senior managers and leadership team lack of ownership to set a goal for the long term run. Escalating process is tedious and inefficient

  7. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Credit Controller in Singapore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than 8 years

    Pros

    The people, the culture and the working environment

    Cons

    None. All is good. Great working experience

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  8. "Fine"

    5.0
    Former Employee - Customer Service Representative in London, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Booking.com full-time

    Pros

    Comfortable working environment for all

    Cons

    Lack of capacity to progress within the company.

  9. "Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Guest Specialist in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Company culture Benefits Effort was made to create a fun working environment

    Cons

    CS repetitive duties but such is the line of work

  10. "Good working environment for fresh grad"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Bangkok
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    - Good working environment - Good colleagues - Great for fresh grads to gain experience

    Cons

    - Less to none internal career opportunities - The Job doesn't challenge you to think as much - People are settling in a comfort zone and doesn't have innovative ideas or thinking out of the box that much.

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